Intermax Networks

Review: We lost our Intermax internet service and called Intermax twice. Both times they told us it was not a problem with their service. I spent several hours with several other service representatives going through other reasons for our lack of service and all these people thought it was a internet service provider issue. I called Intermax a 3rd time and they agreed to come out but told me I'd be charged if I was wrong. They could not come out for several days. When they finally arrived they realized it was a problem with their installation and repaired it. I asked for a rebate on the loss of internet access (approx. $2.50/day) and I was told they don't warranty their equipment or installations and don't rebate for their problems. I explained that, therefore, if the customer is wrong the customer pays and if Intermax is wrong the customer pays anyway and that this didn't seem to be a fair and equitable business model. I called the office and asked for them to reconsider this clearly unfair practice and was told they would review the situation and get back to me the next day but 4 business days later I'm still waiting for a response. Not exactly a fairminded, customer oriented business as far as I can tell.Desired Settlement: Refund me for the service you charged me but didn't provide and apologize so I think that you do care. While this isn't a large sum (and I'm not billing you for the time you made me waste chasing down your problem) you have made me feel that principals of fairness are being trampled and you don't care about your customers. Consider that your inability to recognize and to promptly repair your problem (it took you 3 days to get to me) shouldn't allow you to charge me for service during that time. Consider keeping your word about reviewing the situation and getting back to me and not making YOUR customer have to chase you down for your problem. Consider adopting a business model like most successful businesses where the customer is right-your's seems to be the customer always has to pay even when no service is provided and you don't have to call back even when you say you will.