Intermountain Claims Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your assistance closing this matter
Regards,
*** ***

Keyman Fertilization and Weed Control annually sends out renewal form packets during the off season for our customers to review. This includes a cover letter, the renewal form, updated pricing and additional services that customers have the option to sign up for. On the renewal form customers have...

the option to either prepay for their annual services, pay after each treatment or cancel their services. The cover letter states in the first paragraph and in big bold red letters "IF WE DO NOT HEAR BACK FROM
YOU, WE WILL ASSUME YOU WISH TO CONTINUE WITH YOUR SERVICE." Most of our customers return the renewal form so the proper action can be taken. Others call over the phone or send emails to communicate their wishes. Those that do not respond to the Renewal packet get contacted via telephone or email, if one is provided. If the customer does not answer the phone a voice mail is left communicating our policy. If we still have not heard from the customer our renewal policy goes into affect and treatments begin.In regards to the complaint, a message was left on February 25, 2015. When no response was received we proceeded to renew their services.We make every effort to contact our customers through the various communication mediums at our disposal to give the best customer service .In regards to a customer moving, Yes it happens, but if a customer has moved before we start treatment and we have not been properly notified, we do not hold them accountable for the payment of the first treatment. We may treat them in error due to lack of the proper information, that is all.Our procedures when a lawn has been treated follow the strict guidelines laid out by the EPA and State of Wisconsin. Each property that receives fertilization and  weed control is properly flagged. This follows states regulations as well as letting a customer know we were there. Our paperwork gives the appropriate information of what was used and when it was done. It also includes the invoice for payment. These documents are left at the residence. When payment is not received after 30 days from the first initial treatment a statement is sent out. If payment is still not received after 15 days a 1.5% finance charge is charged on the account and another statement is sent. It states on the bottom of the invoice  "A 1.5% charge will be added to invoices over 15 day.".Every effort has been made to communicate our policies and yet they have all be ignored by the complainant.It was only when a finance charge was incurred that any inquiries were made to the services we provided.

Even though Mrs [redacted] made similar assumptions as to the cancelling of her account by her inactivity as Keyman made towards the renewing of her services by her inactivity, Keyman stands by the fact that we do everything we can to make our customers aware of our renewal polices. We will take no action against Mrs. [redacted]. The account has been inactivated and remaining moneys owed will not be sought after in any legal action. We feel this issue is resolved and the manner is closed.