Keyman Fertilization and Weed Control annually sends out renewal form packets during the off season for our customers to reviewThis includes a cover letter, the renewal form, updated pricing and additional services that customers have the option to sign up forOn the renewal form customers have the option to either prepay for their annual services, pay after each treatment or cancel their servicesThe cover letter states in the first paragraph and in big bold red letters "IF WE DO NOT HEAR BACK FROM YOU, WE WILL ASSUME YOU WISH TO CONTINUE WITH YOUR SERVICE." Most of our customers return the renewal form so the proper action can be takenOthers call over the phone or send emails to communicate their wishesThose that do not respond to the Renewal packet get contacted via telephone or email, if one is providedIf the customer does not answer the phone a voice mail is left communicating our policyIf we still have not heard from the customer our renewal policy goes into affect and treatments begin.In regards to the complaint, a message was left on February 25, When no response was received we proceeded to renew their services.We make every effort to contact our customers through the various communication mediums at our disposal to give the best customer service .In regards to a customer moving, Yes it happens, but if a customer has moved before we start treatment and we have not been properly notified, we do not hold them accountable for the payment of the first treatmentWe may treat them in error due to lack of the proper information, that is all.Our procedures when a lawn has been treated follow the strict guidelines laid out by the EPA and State of WisconsinEach property that receives fertilization and weed control is properly flaggedThis follows states regulations as well as letting a customer know we were thereOur paperwork gives the appropriate information of what was used and when it was doneIt also includes the invoice for paymentThese documents are left at the residenceWhen payment is not received after days from the first initial treatment a statement is sent outIf payment is still not received after days a 1.5% finance charge is charged on the account and another statement is sentIt states on the bottom of the invoice "A 1.5% charge will be added to invoices over day.".Every effort has been made to communicate our policies and yet they have all be ignored by the complainant.It was only when a finance charge was incurred that any inquiries were made to the services we provided
Keyman Fertilization and Weed Control annually sends out renewal form packets during the off season for our customers to reviewThis includes a cover letter, the renewal form, updated pricing and additional services that customers have the option to sign up forOn the renewal form customers have the option to either prepay for their annual services, pay after each treatment or cancel their servicesThe cover letter states in the first paragraph and in big bold red letters "IF WE DO NOT HEAR BACK FROM YOU, WE WILL ASSUME YOU WISH TO CONTINUE WITH YOUR SERVICE." Most of our customers return the renewal form so the proper action can be takenOthers call over the phone or send emails to communicate their wishesThose that do not respond to the Renewal packet get contacted via telephone or email, if one is providedIf the customer does not answer the phone a voice mail is left communicating our policyIf we still have not heard from the customer our renewal policy goes into affect and treatments begin.In regards to the complaint, a message was left on February 25, When no response was received we proceeded to renew their services.We make every effort to contact our customers through the various communication mediums at our disposal to give the best customer service .In regards to a customer moving, Yes it happens, but if a customer has moved before we start treatment and we have not been properly notified, we do not hold them accountable for the payment of the first treatmentWe may treat them in error due to lack of the proper information, that is all.Our procedures when a lawn has been treated follow the strict guidelines laid out by the EPA and State of WisconsinEach property that receives fertilization and weed control is properly flaggedThis follows states regulations as well as letting a customer know we were thereOur paperwork gives the appropriate information of what was used and when it was doneIt also includes the invoice for paymentThese documents are left at the residenceWhen payment is not received after days from the first initial treatment a statement is sent outIf payment is still not received after days a 1.5% finance charge is charged on the account and another statement is sentIt states on the bottom of the invoice "A 1.5% charge will be added to invoices over day.".Every effort has been made to communicate our policies and yet they have all be ignored by the complainant.It was only when a finance charge was incurred that any inquiries were made to the services we provided