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Intermountain Computers Reviews (2)

The complaint was filed by a customer of one of Jet's distributors based on the fact that the motor failed shortly after the warranty periodThe motor was manufactured in but not installed until Although such a period between the manufacture date and the installation date is unusual, the
motor will still operate as intendedThe warranty period begins when the motor is installed as long as the customer sends the warranty card to JetThe customer was told that the motor was out of warranty based on the manufacture date; when in fact, the motor was out of warranty based on the installation dateThe Jet warranty also states that the motor must be serviced by a certified Jet service providerThere are specific tasks that must be performed at defined intervals for the warranty to be valid and to avoid premature failureThe customer did not have a service contract with any Jet service provider. The Jet Warranty in the Owner's Manual states: "This warranty does not cover any Jet aerators damaged due (1) to
disassembly by unauthorized persons, (2) improper installation, (3)
misuse, (4) lightning, (5) external damage, (6) improper or altered
wiring, (7) improper overload protection, (8) failure to follow the
instructions in the Owner’s Manual (9) failure to maintain a service
policy after the free initial service policy expiresThis warranty
applies to all Jet 700LL Series Aerators made by and bearing the
name Jet Inc." A copy of the Owner's Manual is included with this response.The customer also requested that Jet remove certain statements from our website related to the durability of the motors and length of service in the fieldJet has documented records of motors being returned under our exchange program after performing for the periods identified on the websiteTherefore, the customer's claim of advertising is incorrectThe website will not be changed.In an effort to resolve the situation amicably, Jet's Sales Manager contacted the customer directly to discuss the situationThe customer stated that he thought Jet purposely installed the wrong serial number so the motor would be out of warrantyHe was informed that this was not the caseThe distributor simply had an older motor in inventory and did not realize it when the motor was installed at the customer location. The customer also requested that Jet provide a method of labeling or identifying when the motor was installedThe customer was informed that shortly after this motor was manufactured; Jet began including a label, similar to a car battery sticker; that could be used to show the date of the installation in order to avoid situations like this. Although the motor had not been serviced by a certified Jet service provider, the Sales Manager apologized for the failure of the motor so soon after the warranty periodThe customer was advised that a county inspection of the system only confirms that the motor is operating and should not be interpreted as satisfying the service requirement. To resolve the situation, the Sales Manager proposed to exchange the motor at no charge and will visit the customer on Wednesday March 18th to deliver the new motorHe explained the importance of servicing the motors and that without a service contract; the motor may continue to fail prematurelyThe Sales Manager will also deliver an owner's manual and service instructions during the visit to ensure that the customer has all of the necessary information for proper maintenance of the system

contacted me and was willing to replace it free. I am waiting for that to happen.[redacted]

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Address: 3143 E Greenway Rd Ste 601, Susanville, California, United States, 85032-4476

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