InterMountain Disposal, Inc.

Review: Intermountain Disposal does not follow there internet rates. For example a small compact pickup is listed as 6x5x3 equals $22.94. My pick up with a shell measures 6x5x3 they charge me consistently $28.99. My trailor is 8x4x3 roughly 3.33 cubic yards which is a little larger than my pickup bed. How come I got charged $71.64? I brought the receipt to the main office and received three different verbal answers to the pickup question. basically they told me that regardless of side walls if the rubbish was above the bed and under the listed volume I will be charged as having sidewalls $28.99. This makes no sense. Why mention sidewalls?Desired Settlement: What I was charged:Large Pickup 28.998x4x3 Tailor 71.64Total 100.63What I should be charged:Two small pick up loads 45.88I would like a refund for 54.75Fix your web site

Business

Response:

Company states: This consumer was a truck and trailer. We also discovered that he was hauling and was not allowed to do that but it is under county ordinance. Section 610201. The pricing we charged was valid. The truck and trailer pricing is separate.

Review: I have been excessively charged on numerous occasions for the simplicity of garbage removal. Their billing systems are not cohesive and they have failed to send me a correct bill from the very beginning of my service. Including ridiculous deposit fees (that I probably will not be retured) and start up service fees that do not match up to the service they have provided me. With all this being said I discontinued my service and paid my balance in full on 2/19/2016. They collected my can the following week and I anticipated to receive a check with my deposit returned for returning their can. I did not. I only received yet another bill charging me $82 for fees posted BEFORE I paid my full balance to close my account and a $75 fee because the can was "damaged." I only had the can for four months and am positive there was no damage to the can. It is ridiculous. They have charged me collectively hundreds of dollars for simply collecting one can of trash a week from me for only 4 months. We have switched to recycling ourselves and collecting trash until we make a dump run. Hopefully spring will not come with a bear problem because of this.Desired Settlement: I would like them to remove these ridiculous charges, return my can deposit in full, and please never send me another invoice again considering I cancelled their service and paid my balance in full when I did so. Thank you.

Business

Response:

The customer has a small outstanding balance with the company for extra service ie extra cans in Janaury and has not returned the 32 gallon wastecart which is company property. We will refund their deposit once the extra services are remitted and 32 gallon wastecart is returned.

Consumer

Response:

I am rejecting this response because:the response is not true. The company of which this complaint represents Picked Up my trash receptacle on February, 22 2016. I no longer have the can in my possession, therefore cannot return an item that I have already returned! And the small fees were not posted to the January bill in which they are posted and should have been brought to my attention BY mid February when I cancelled the service. This is a ridiculous and completely false response and would again like to see charges removed from my bill and refunded my $90 deposit for my cab which has been picked up nearly a month ago by your company!

Business

Response:

We have be able to retrieve the 32 Gallonl Waste Cart # [redacted] and will be refunding the customer their deposit in the amount of $71.64 via [redacted] today. We apreciate the cooperation of the customer in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Thank you very much,