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Intermountain Recovery Reviews (3)

Debtor:*** * *** The Debtor in the complaint is making accusations. She missed her payments and when the bank sent our company to pick her truck up she went crazy and she was screaming at the top of her lungs, cussing at us and telling us that she made her paymentsShe was
asking how much it would cost to get her truck back and we told her we did not know what the bank would charge herShe then asked what our storage fee per day was and we told it is per day. She went in the house and her husband showed up as we were leaving and he was very pleasant to deal withWe told him they could just talk with the bank on Monday. He didn't have any issues. Monday,She calls us and tells us she is going to the bank to catch up payments.Even though it's a new day she is still screaming and cussing at us on the phone. We explained the banks procedures and let her know she would need to do that first. She asked how much our fees would be and we explained what fees she would need to pay and she would also owe days storage along with the administration feesShe immediately started cussing again and hungup the phone. After the next phone calls of her cussing at us and her finally getting caught up on her payments at the bank we received a release for the truck. She came to our yard and called myself a ignorant ae and started to yell at me againIt was a personal attack towards me She kept accusing me of telling her it would be to pick up her truck. I told her that was never anything I said and that she was told per day of storage like she asked. I told her we have the entire repo on video with audio of her yelling and screaming at us and I would show her exactly what was saidShe declined to see the video. Before she left she did a complete walk around of her truck and got in and peeled out of our parking lot. Scratched wheel claim. We use Wrecker Style tow trucks and the lift on the truck can not touch the wheels in anywayThey have a bar that touches the back underside of the tire and then has a another bar that automatically folds from the inside to grab the other bottom side of the tireThe rims are never touched by any style lift that is on the road by any repo or towing company. She called us about minutes after she left accusing us of scratching her wheel with our tow truckWe explained how the tow truck could not scratch her wheels and that we gave complete video and pictures of the truck for our condition reports. She then called us some more names and hungup the phone. We didn't hear anything else until we got this letter from the Revdex.com. If need be we can attach a video file to this complaint showing everything that was said both at the time of repo and when she picked up her truck. We saved them after having to deal with this person. Forgot to put this on the reply. We never once called her any names of any sortWe are a professional business with respect and class and would never say something like that to anyone for any reason. Respectfully,
*** Intermountain Recovery*** Intermountain Recovery***Boise ID###-###-#### office###-###-#### fax

Everything we have stated in the complaint response is correct and true. We have noted all video files with yiur account and have informed the lender of your compliants as well. If you want to file a claim in court we suggest doing so. We will keep all records and video for that time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted],To stick to the complaint at hand my RIM IS SCRATCHED! You stated to me at my home that your 1 employee needed help because my tires and truck were so big and that's why you were there. You showed me the repo order on your phone so if I was screaming at you at the top of my lungs than why did you let me so close to you as you were shielding the sun so I could read your phone?  You told me 25.00 for the day and that I could get my pickup in the morning. You then Told me on the phone 20 a day and a 100 hookup fee and were charging me 40 for 2 days because it was after midnight... and as I said before you didn't even have it 24 hrs. and made me wait till 1:30pm to pick it up when it was released from the bank at 9:15am! You demanded cash only and DENIED me a receipt!And to reply to the ludicrous accusations of screaming at the top of my lungs is far from the truth... was I upset,? YES. Because I felt I was lied to. You stated you didn't mention the "hook up" fee because it would have caused me more stress". That's no justification!! I had to go to the bank twice to get money out of one bank and bring it to pay the lender and then back again because you "WITHHELD" the TRUTH!!!!   please attach video. :) I did not do a walk around in your parking lot and neither did my husband. My husband called me on my cell as we pulled out of your lot and had me pull over at the gas station a block away so he could do a walk around. when HE discovered the rim scratched he told me to call and make [redacted] aware and ask for a resolve. He told me I was a bh and he turned me into my bank. I'm asking you to show the video as proof I walked around my vehicle and peeled out of your parking lot along with BOTH "HOOK UPS" of my pickup as you lifted the front end in my driveway then lowered it and un hooked it.... YOU DROVE it around the block out of view of my house and then hooked it up from the rear.. If this is not resolved I will be forced to file a claim with small claims court in Ada county.PLEASE ATTACH VIDEO OF THE REPO, BOTH HOOK UP'S AND THE ME GETTING MY PICKUP FROM YOUR LOT.

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Address: PO Box 190492, Boise, Idaho, United States, 83719-0492

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