International Audio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
Since the vehicle is my wife's primary mode of transportation and is frequently used to get our grandkids to and from school I felt it was in our best and safest interest to have the wire harnesses replaced. After 2+ weeks the vehicle is back in our possession and we feel comfortable that we will have no  more electrical issues that may have occurred do to the installation of the alarm.As far as the insinuation that I am taking sides  with the "BIG CORPORATION" nothing could be further from the truth.  If I had not seen how this alarm was installed I might agree with you. That is not the case.  The way the alarm was installed HAS caused the electrical damage to my vehicle.To ascertain that the problem with the vehicle was caused by [redacted] or [redacted] is ludicrous.  My vehicle was NOT part of the recall.  I believe the recall was because of metal shrapnel being released when the air bags deployed.  My air bags would not deploy because of the alarm installation.I have done research on this matter, have pictures, documentation, the wire harness and more importantly the alarm.The offer of $190.00 to make this "NONSENSE" go away is unacceptable.If a reasonable offer is not made I am prepared to take this to the next level. 
[Provide details of why you are not satisfied with this resolution.]
Regards,

The alarm/remote start was installed in this customer car OVER 2 years ago, it worked flawlessly since then. Recently he took the car to the dealer because of the airbag light staying on. The service people at the dealer replaced several parts but the problem persisted, since they could not identify...

the problem they blamed the alarm for being connected to the car wires and they want to replace the harness to proceed with the check up. We send one of our technicians to the [redacted] dealer at their request and to check the wiring connections, they agreed on having the alarm/remote start device removed so they can continue the troubleshoot. Our tech did not find any issues regarding the alarm/remote start install and the only reason they want to replace the harness is because the alarm/remote start was connected to it (the harness). The tech there said that the reason that they could void the warranty is because an aftermarket device was connected to the car. They expected that the alarm will work magically without any wires connected to the car. What they are doing is illegal.Federal Law says that you can purchase and install aftermarket products on a car without voiding the car's warranty. ([redacted]) Manufacturers (or authorized Representatives) cannot:* Condition a warranty on the purchase and use of its own parts and services.* Refuse to honor a warranty unless the manufacturer can show that an aftermarket accessory is the cause of a particular malfunction otherwise covered by warranty.Federal Trade Commission (202)326-2222.I am very sorry for this customer but what the dealer Service Department is doing is penalizing him for purchasing a product that will add safety and convenience.We have been is business for 29 years and we installed thousands of alarms in vehicles, this is the first time that a Dealer conditions a warranty to the replacement of wires which in the worst case can be easily repaired.Marcelo L[redacted]President