International Auto Parts, Inc

“I ordered cargo mats totaling over $300 on 5/6 only to find out the front liner didn't fit correctly and had to send in SEVERAL photographs to prove it! Now a week later I never received the cargo mat and I was told by LeeAnn that they didn't know where it was and had no shipping information for my mat! How do you not have shipping information for a mat I ordered and you clearly took the money out of my account! So I was promised by LeeAnn on 5/18 the mat would be at my home by that Friday 5/20. Monday 5/23 rolls around and still no mat. I called and once again I am told they have no shipping information and don't know where it is. I said someone has to know where it is and if you don't then I need another one shipped immediately!! Darryl calls back to tell me they have shipped it today but he doesn't have a tracking number. No apology, no let me ship it overnight. Nothing! Hmmmm. So let's see if I ever actually get my mat.

Review: I have enclosed a copy of all emails I have exchanged this company. They refused to honour a advertising statement they post on the web page. “PRICE MATCH PROMISE” match down to the last penny. I have been thinking about our email exchanges in regards to a set of [redacted] that I required about the price. After several emails you stated that you were unable to match a price that was advertised at [redacted] web site, you stating the price was not an advertised priced. I submitted to you and check out cart invoice and later an actual invoice for that purchase one It was completed. It is clear to me that is was an online advertised price which you refused to match. I have since made the purchase from [redacted] so your refusal to honor your “PRICE MATCH PROMISE” is all water under the bridge at this point. However I have and open order with you now for a dash board matt invoice[redacted], that I now wish to cancel because I have lost any faith I may have had in your business practices, If you read though the enclosed emails I think you will understand I was trying to give you the opportunity to for fill my wish to make a purchase from you rather then one of your competitors, instead I was met with double talk and promise dodging. Beside canceling my order for the dash matt I would also like to have my account “[redacted]” closed and not receive any further advertising emails from you further I would like to have a response from your account department so I am able to tell they are aware of the mis-advertizemt committed in this instants. I will also be forwarding a copy of out correspondence to the Revdex.com. From: Auto Sport Customer Service [[redacted]] Sent: Monday, September 23, 2013 3:08 PM To: [redacted] Subject: Re: I Can't Believe Its Not Leather Seat Covers No, I'm sorry. Even with your attached shopping cart, I can only match advertised landed price which is $259.95. I cannot match anything a phone rep may have told you nor can I guarantee shipping from the manufacturer by 9/27. It would ship from the manufacturer in 5-7 business days from them confirming your order and then transit time from CA. [redacted] AutoSport Team Supervisor [redacted] ----- Original Message ----- From: [redacted] To: 'Auto Sport Customer Service' Sent: Monday, September 23, 2013 3:00 PM Subject: RE: I Can't Believe Its Not Leather Seat Covers [redacted] Attached to my original email there is a copy of the shopping cart from Auto Anthing that show the price and a 38.00 discount. I am not sure why the discount as I haven’t dealt with them before, I have maid purchases form you before. My name is [redacted] I live in [redacted]. And have an account with you. Please look at the bottom of this email to see shopping cart invoice I have included. I just got off phone with [redacted] From Auto Anything he said they can ship 9/27 and will not charge for the overnight shipping and. Can you beat this price Please let me know soon I am ready to order. Thank [redacted] From: Auto Sport Customer Service [[redacted]] ase Sent: Monday, September 23, 2013 2:08 PM To: [redacted] Case Subject: Re: I Can't Believe Its Not Leather Seat Covers Did you use a special promotion or sale to get that price? When I go to their site I get $259.95 (which we can match since that is an advertised landed price). This manufacturer ships for us via UPS and delivery is typically about 2 weeks since they are made to order and custom fit. We cannot expedite custom product. [redacted] AutoSport Team Supervisor AutoSport Catalog [redacted] ----- Original Message ----- From: [redacted] Case To: [redacted] Sent: Saturday, September 21, 2013 9:04 PM Subject: I Can't Believe Its Not Leather Seat Covers Enclosed below are a copy of emails I have exchanged with the company and there responses, They refused to honour a sale statement they have displayed on they web page I have checked your site for [redacted] I Can't Believe Its Not Leather Seat Covers and found them for $319.00. Then I looked at what seems to be the same thing with the same name and color at [redacted] and see there price is $220.00 both your and there include shipping there is shipped [redacted] I did not check to see how yours are shipped. I would like to get these from you because of your reparation and I already have an account with you, but there seems to be quite a difference in price. So what gives are these the same thing or not; and if not why is your worth a hundred dollars to me? Thank You [redacted] case P.S. how soon can yours shipDesired Settlement: A letter and a change of store policity policy

Business

Response:

[redacted] could not explain the $38.99 discount in his cart. We were not able to replicate the order with that discount on the site so we did not honor that discount. However we did agree to match the match the competitors landed cost without that unexplained discount. He would not agree to that. Additionally, he wanted the item shipped overnight, which is not possible. This item is not pre-made, if is direct shipped form the manufacturer. They sew them upon our request from a pattern for his specific vehicle. These take about 2-3 weeks to arrive.

Please let me know if you have further questions.

Autosport Catalog