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International Car Rental

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International Car Rental Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I took pictures of the vehicle the day I rented the vehicle from International Car Rental on 03/17/(Check evidence #and #3)This vehicle was rented from 03/17/18-03/20/Yes the purpose of renting this car was for a DMV driving test.Internationa Car Rental mentioned on their respose that they ensure their vehicles are up to date.When I arrived to the DMV Office in San Ysidro, the examiner inspected the vehicleShe found the vehicle stickers were not up-to-datePlease take a look at DMV Evidence.This is a note written by the DMV examinerI was not aware of this issue until the examiner let me know the vehicle did not comply with the requirement for the driving test.It is the companie's responssability to verrify if the vehicles have the sticker up-to-datevisible on the car license plate visible regarless if they paid for the registration or not.Regards,*** ***
Regards,
*** ***

Dear Sir/Madam,I sincerely apologize for any inconvenience Customer *** could have experienced while renting our vehicle.Customer *** ***, came into our office on Saturday March 17, for the purpose of renting a vehicle from our company to take her son for a driving test., she
specified she would want the vehicle for three days.On Monday March 19, she called our office and stated she wanted a full refund due to the fact the vehicle had no sticker on the plate and Department of Motor Vehicles would not let her son take the driving testThe employee that received the call, apologized to customer *** and asked if she wanted to come in for a vehicle exchange, or a one day free rental for her trouble and inconvenience until she could reschedule another appointment for a driving testWe understand customer ***'s anger, but since she did not contact us until after three days, it is almost impossible to know if the sticker was lost or stolen in that period of time.Our company is constantly verifying that all our vehicles are up to date and have current registrations, and with no exception the tags on this vehicle were paid and current at the time of rental.? In our over years of business, we have never had a complaint from Revdex.com, and are always striving to improve our services, therefore we welcome any feedback customers may have to better serve them.I look forward to hearing from you soon.Thank you kindly for your time.Sincerely,*** ***International Car Rental? East San Ysidro Blvd Suite DSan Ysidro CA,? 92173? Ph: (619)428-5100? Ph: (619)428-3100Ph: (619)428-0300We can always be reached by text using various smart phone apps!!? ? (*** *** *** *** *** *** *** * ***)

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Address: 710 E San Ysidro Blvd # D, San Ysidro, California, United States, 92173

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