Sign in

International Cruise & Excursion Gallery, Inc.

Sharing is caring! Have something to share about International Cruise & Excursion Gallery, Inc.? Use RevDex to write a review
Reviews International Cruise & Excursion Gallery, Inc.

International Cruise & Excursion Gallery, Inc. Reviews (840)

Review: My wife and I used GVR for the first time being that it was offer through the military side and seemed to be a good thing. The problem is we made flight arrangement with GVR for our vacation and the booking reference number needed to check into our flight online wasn't correct. I call GVR to get the correct reference number but once I got the number and try again to check into our flight the seating was incorrect. They had me sitting in one seat and my wife sitting in the back in another seat. I called GVR again to see why we wasn't placed together for our seating being that we made this booking a month out. The clerk told me that there's nothing they could do about the seating and I ask them why didn't they let us know about this before we book with them. The practices that this company display isn't of good merit. One of the most upsetting thing is to think that you are good with the money that you have paid out to an agency just to find out that the service that was promise isn't going to happen. They are telling us to go to the airport early and see if they could put us in the same seat but we all know that if you don't do prior planning you want be sitting in any other seat but the one the agency book for you. We leave tomorrow so this agency also has in their important information to contact the airlines 24 hours for your flight and if there's any problems to give them a call and we did just that only to here from GVR there's nothing they can do.Desired Settlement: GVR know what they are doing to their customer and military personnel isn't fair and they need to be able to let those that desire to choose their service they should have all information up front in black and white. I truely believe that the services and improper selling practices that this company display needs to stop as of today. We will also like a discount on our travel being that this is a round trip ticket and I only can suspect that we will have the same problems coming back. Thank You

Business

Response:

We would like to thank you for bringing Mr. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have researched and documented our findings.

Our records indicate that on August 10, 2013 the roundtrip air reservation was created, and the purchase completed, through our online system. The roundtrip airline reservation was for a party of two (2) for a total cost of $631.60. The payment was made in full online. The seat preferences were also selected at that time:

Mr. [redacted] – Window Seat

Mrs. [redacted] – Aisle Seat

A confirmation receipt was emailed out to the members. The receipt shows full flight details, seat preference, our terms and conditions, and the airline terms and conditions. Additionally our terms and conditions were available online at the time the reservation was created.

The seats assigned by US Airways, for the flights, were keeping with the preference request submitted by the [redacted]’s. For the September 6, 2013 flights Mr. [redacted] was assigned seat 20A, a window seat, and Mrs. [redacted] was assigned seat 28D, an aisle seat. For the September 21, 2013 flight we were able to complete a seat change request to place Mr. [redacted] in seat 34A, a window seat and Mrs. [redacted] in seat 34B a middle seat, to place the members side by side.

We do apologize for any inconvenience this concern may have caused Mr. and Mrs. [redacted]. However, as the air reservation was completed by the [redacted] party with seat preferences selected, we must respectfully decline the request for a discount to be applied towards their air reservation.

Best Regards,

Resolutions Specialist

Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The problem wasn't that my wife and I was provided window/isle seat it's the location, we were not provide the seating from the so call reference that they stated they sent to us. I have attached the following that was sent to my wife and I.1. The booking terms and conditions2. IATA booking terms and conditions3. The email that was sent to my wife ( please notice it dosen't have any seat arrangement as far as number to it)4. The email that was sent to me by their sale representative the day before our travel once I found out that we weren't sitting in the same row.On their terms and conditions it stated that we will have to contact the vendor day prior to our trip witch I did to find out that we wasn't seated in the same row. I call their office to see why this happen and all they told me is maybe if we go to the airline early they might be able to put us in the same row. I will never ever use this service again and I will report this up the chain to ensure that no soldiers , retiree or vetrans get screw like this ever again.Regards,[redacted]

Review: My wife and I have been pursued by Sears Vacations, we currently have a membership with Wyndham Vacations and explained as much in the phone calls. ICE insisted that it was different and we could benefit from the program. We explained we were interested but had just recently moved to AZ and had no babysitter for our 12mos. old son. The agent explained that there was a webinar we could attend and receive a free 7 day vacation just for attending. We said we would attend and we scheduled the 8pm session since our son would be sleeping. I was under the impression it would have been a small audience and allow for Q&A, but it appeared to be a recorded session and gave the appearance it was live. Essentially it was a commercial for Sears Vacations Direct Access program. So at the end we went and completed the survey, which essentially served as a contact form for their sales team. I then received phone calls about the program reiterating the deals and requesting what would stop me from joining and pushing that money wasn't an issue due to the monthly payments and low money down. I kept stressing that I wasn't interested in making payments, but would pay in full if it was everything it was made out to be. I explained that I thought the 7 day vacation and ability to access the site was a great way to evaluate. The agent then informed me that (3) 7-day vacations are loaded into my account once I signup and pay the $3,999. I explained that I was told I would receive the 7-day vacation for attending, but the agent reiterated the same response about once I sign up. I was genuinely interested and thought that this was a way for them to promote or market the program; but from the professionalism of the agent and confusion of the program and promotion it leads me to believe that this is a gimmick and ploy to lure people to the webinar and subject them to the sales pitch. For others it appears as a affordable way to make payments on travel; for me and my wife we were interested in a way to reduce the cost of our travel not interested in the payment option.Desired Settlement: We were informed multiple times that we would receive 7-day vacation for our attendance, I have emails reflecting the same. I completed everything I was supposed to do, I just declined to join. I would like the 7-day vacation that we were told we would receive for attending.

Business

Response:

Re: [redacted]

Dear Sir/Madam:

We would like to thank you for bringing Mr. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.

We have reviewed Mr. [redacted]’s concerns and have found that he completed the online Sears Vacations webinar. Upon completion a complimentary 7-night resort vacation certification was to be applied to his account within six (6) weeks. Our records indicate a certificate was applied to account [redacted]) and activated inside the indicated timeframe. The certificate entitles Mr. [redacted] to book a resort stay in Mexico and other select U.S. destinations. To redeem the certificate, he may contact [redacted] and one of our travel specialists can assist him with booking his vacation.

We would like to thank you for the opportunity to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved.

Sincerely,

Resolution Specialist

Office of the President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received high pressure sales calls to join this program. I have paid the following: $3992/2015. $169 per month for 3/2015, 4/2015, 5/2015, 6/2015, 7/2015, and 8/2015, and 8/2015 $640. This is a total of $2053. This alleged scam involves giving savings credits to book hotel, rental car and airfare, cruises etc. To this date I have not received any kind of advantage. I booked a hotel via this website with my membership 3/2015 and paid $170 for a room that had a government rate of $84 at the hotel. I booked a room 11/2015 for $124 with a government rate of $109 at the hotel. Same goes for the one rental car expense I made in 8/2015. I attempted to book a vacation for the Grand Canyon but the rate on this website is $582.73 (117 per night) before taxes and includes a savings credit of $126. I booked the same hotel at a military rate of $80.10 per night. I was told when I paid the remainder of the membership fees $640 I would receive another 4 day vacation. This has not happened. Customer service rude at this company. I am now being told by others being ripped off by this scam that my free vacation actually expires and is of limited use. I have randomly checked other vacation offerings on this site and find that even with my membership this company is charging more than a military/government rate from the vendor direct.Desired Settlement: Refund all monies paid cancel membership and issue statement regarding ripoff of military members. I cannot get an answer from the toll free number listed to complain to anyone, Company readily takes my money and calls with high pressure sales but cannot answer customer complaints or calls afterward.

Business

Response:

January 5, 2016Revdex.com4428 North 12th StreetPhoenix, Arizona 85014 Re: [redacted] Dear Sir / Madam: We would like to thank you for bringing Mrs. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter. According to our records, Mrs. S[redacted] purchased a Government Vacation Rewards Select Access Membership on February 3, 2015. The cost of the membership was $1,999.00, with a down payment of $399.00, followed by ten (10) monthly payments of $169.00. It is Mrs. [redacted] claim that she tried out the service, but found no value in the program. This is best evidenced by Mrs. [redacted] assertion that she could book a hotel through another supplier at a Military rate for $84.00; however, through Government Vacation Rewards the same hotel was $117.00 per night. Furthermore, Mrs. [redacted] contends that she was advised that once she paid the remaining $640.00 of the purchase price, she would receive a complimentary 4-day vacation voucher, which she indicated she has not received. Subsequently, Mrs. [redacted] stated she does not believe she is getting the best value for the monies she paid for the membership. As a result, she has requested to cancel and receive a full refund. In the interest of customer satisfaction we are honoring Mrs. [redacted] request. Effective January 5, 2016, her Government Vacation Rewards account has been cancelled and a full refund has been issued. The refunds will be processed in eight (8) separate transactions as follows: one (1) down payment for $399.00, six (6) monthly payments of $169.00, and one (1) payment of 640.00. Please be advised that per AAFES all charges applied to the Military Star Card more than 120 days old will have to be manually refunded to the account, we have made the necessary request to have the funds go back to the card on file. As our agency does not process these refunds, we ask that you allow seven (7) to ten (10) business days for the funds to be credited back to the account. We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved. Best Regards,Shannon P[redacted]Resolution SpecialistOffice of the President

Review: I purchased a vacation plan from Sears Vacations, with the intention of using it with my son. During the sales presentation, I asked every pertinent question I could imagine regarding restrictions and cost of booking a trip through the service. I pointedly asked the salesperson about European river cruises and whether or not they were included in the cost of the package I was purchasing. She indicated that yes, they were included. I asked about additional cost, and she said that there were only additional costs associated with cabin upgrades and longer trips. I also asked about any fees at time of booking and was told that port taxes were due at the time of booking, which is standard. After going through all of my questions, I felt like it was a safe purchase and committed. I was given information regarding the website to review details and look at cruises and told that I would receive a membership package in a couple of weeks. When I had the opportunity to review the website, I immediately began exploring options for European river cruises, which was the entire purpose of the purchase. I was immediately shocked at the supplements for these trips. There was an additional $1500-2000 PER PERSON charge for these trips, contrary to what the salesperson had assured me of. I called the company immediately and requested to speak with someone. After being placed on hold, I finally spoke with a salesperson, and he informed me that I should wait on the information packet to arrive, as it would provide all the details of the package and booking information. I felt like this was a reasonable request, so I agreed to wait and call back after I'd had a chance to review the packet. It arrived about 12 days after my purchase, and I went through all of the information, which was basically the same things I'd found on the website. It did not include any additional information and did not resolve any of my questions. I called the company back and explained my concern. The salesperson was unable to provide any clarification other than to tell me that the supplements listed on the website was all that was available, and that the European river cruises always included a supplement. After learning this, I told her that I would like to cancel and get a refund. I was then told that the window for cancellation and refund was 10 days. I was furious and told her that I'd been advised to wait for the information packet during my last call and that I had not been told anything about a cancellation window. She said that it was policy and there was nothing that could be done about it. I asked to speak to a supervisor, and was told that none were available but that she would have one call me back. I waited three days before calling back and speaking with another customer service representative. I was again told that no supervisors were available, but this customer service person was more helpful but did say that the cancelation policy was very strict. I again, left my name and number for a return call. It never came, and the issue fell to the wayside for a little while. About three months ago, I decided I would make the best of a bad purchase and started exploring other cruise options. I started exploring options and found a couple of cruises that were acceptable, and while not a European river cruise, I would have been content with any of them. In early September, I first tried to book them online, with no luck, so I called the company. After settling on a New England river cruise from Canada, I was ready to book. It was an inside cabin with no upgrade fee. $0. I was fully prepared to pay the $198 per person port fees. So I was shocked when I was told it would be $874.96. The service rep then informed me that on top of the port fees, there was an additional $240 NCCF per person. Back to my original conversation with the salesperson, the port fees were described as being INCLUDED in the NCCF, so this was a $480 shocker. This last discrepancy is what prompted me to contact the Revdex.com. I have made very effort, in good faith, to deal with this company. However, they have misrepresented themselves and the vacation packages they sell. I thought I was a savvy consumer, and I asked the questions that I thought were important. I have no desire to continue throwing good money after bad to use this service.Desired Settlement: I would like a full refund of funds paid, with interest, OR I would like to continue honoring the sales agreement and take a European River cruise at no additional cost (beyond governmental fees and any balance owed). The latter is my preference, as it was the whole purpose of purchasing the package.

Business

Response:

Re: [redacted] # [redacted]

Dear Ms. [redacted]:

We would like to thank you for bringing Mr. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matter.

Our records indicate that Mr. [redacted] purchased a Sears Registry Vacation Package on December 27, 2013. The cost was $1,499.00 with a down payment of $149.00 and eighteen (18) monthly payments of $75.00 per month. Currently his account has a balance of $675.00.

Based on our review, Mr. [redacted] indicated that he purchased the package with the intention of booking a European River cruise at no additional cost. During the sales call his, account manager, J. Knapp informed the member that European cruises were an included benefit under the program.

Mr. [redacted] states, that he accessed the website and reviewed the cruise options for a European cruise, at which time he learned there was an additional cost associated to book the vacation. Mr. [redacted] asserts that he was not advised of the additional cost above and beyond the government fees and port charges at the time of purchase.

Based on our sales process, we conduct a sales validation review in which the customer, Mr. [redacted] in this case, is advised that there are upgrade options available in addition to the government fees and port charges. The cost of the package includes his cruise and resort certificates along with other applicable benefits. The cost of the package does not cover the cost of a European cruise. There appears to have been a misunderstanding of how the information was delivered at the point of sale.

Based upon Mr. [redacted]’s statements, in which he requested a cancellation of the package and a full refund, in the interest of customer satisfaction, we have cancelled the membership effective September 29, 2014 and a refund will be issued for $842.00. The refunds will be issued in separate transactions to the credit card we have on file ending in xxxx—8844. Please note the refunds can take approximately seven (7) to ten (10) business days to receive depending on the financial institution Mr. [redacted] banks with.

We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.

Sincerely,

Resolution Specialist

Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has refunded the amount requested, and the complaint has been resolved to my satisfaction.

Regards,

Review: When I signed up for the program in Aug 2014, I started making payments to them. Then in Dec I paid the plan off($2000) total. I call them today 12-29-14 and ask for my money back because of health problems with my wife. They told me that I had to cancel before 10 days after I had sign up the program. Told me that I would not get my money back. I have not use there service at all. I need the money for medical bill from my wife. No one ever told me about the 10 days.Desired Settlement: All I want is my $2000 back. I do not want there services any more. There are to many bad reviews on line about this company.

Business

Response:

Re: [redacted] Dear [redacted] We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter. According to our records, on August 6, 2014 [redacted] purchased a Government Vacation Rewards Membership. The cost was $1,999.00 with a down payment of $99.00 and eighteen (18) monthly payments of $114.56. It is with our understanding that [redacted] requested to cancel the membership on December 2, 2014, due to some unforeseen medical expenses and as a result he had run into a financial hardship. Our records, indicate that [redacted] completed a sales validation at the time of purchase. He was advised at that time he could review the terms and conditions and the benefits of the program via the Government Vacations Rewards website. On the website it does indicate that the membership can be cancelled within ten (10) days of purchase to receive a full refund. We have no record that [redacted] exercised this option within the recession period. As a goodwill gesture and in the interest of customer satisfaction, our agency granted [redacted] a partial refund of the membership on January 2, 2015. We refunded $1,583.32, which was the amount paid to pay the membership in full. We retained the $99.00 deposit and three (3) monthly payments of $114.56 each as he did not cancel the package within the rescission period. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, [redacted] Resolution Specialist Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They did send $1583 and some change. Now they can send the rest of the money. Not just going to give them $500. I will agree with them only keeping $100 only.

Regards,

Business

Response:

Re: [redacted] Dear [redacted]: We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter. We have reviewed [redacted] concerns further and have found the following; [redacted] purchased the package in August 2014 and had the opportunity to cancel the package within the rescission period. [redacted] did not exercise this option during the respective timeframe. Therefore, our agency’s position remains the same at this time. Due to [redacted] financial circumstances, we refunded him $1,583.32. Our agency has provided the member with a reasonable resolution in this matter. [redacted] financial circumstances were not a factor during the four (4) months that he had the package. Moreover, if the financial matter was present during that period, our agency was not made aware of the matter by phone or in writing during the rescission period to receive a full refund. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, [redacted] Resolution Specialist Office of the President

Review: RCI is a cruise / resort package that I pay 103.09 per month you get 1 week, resort stay at any of the locations avalble in there network providing date avablity and 2 cruises, every time you try to book a resort stay, they never have avablity with in the package. But for additional money they can always fine something with in the network. If you don't book within the 12 month time frame your sertificate expires and you have to pay an additional fee to reinstate. I have try to book two trips and always there is an addition fee for the accommodations. My husband lost his income approximately 6 months ago and I was unable to make payments. So I call RCI to make some type of arrangements, the supervisor [redacted] told me that he could cancel my account with no refund and call back in six months and he would reinstate my certificate after I payed a fee of $99.00 and the$904.00 dollars would be applied to the new certificate. I asked for this agreement in writing he said its a recorded line we don't offer hardships in writing, he basically to to forfeit my money. Because he was not going to put it in writing. This my complaint.Desired Settlement: To refund my money in full or, let me make a reservation in the area that I reqested with out additional fees and use my 904,00 dollars for a resort stay in [redacted] like I tryed to do, all the accomidations had fees addicted to them and the operator said he had no accomidations for a year.

Business

Response:

Re: [redacted] Dear [redacted]: We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter. According to our records, [redacted] purchased a Cruise and Resort package on April 1, 2013. The cost of the vacation package was $1,799.00. She made an initial down payment of $99.00 to be followed by eighteen (18) payments of $103.44 per month. [redacted] currently has a balance owing of $894.40. Our records indicate that on July 25, 2013, [redacted] made a resort reservation at [redacted] for the week of November 30, 2013, however, had to cancel the reservation as her family decided that time would not work. Her funds were returned and her certificate was restored. [redacted] made another reservation on May 13, 2014 at the [redacted] for the week of August 8, 2014. On July 7, 2014 [redacted] contacted our agency and cancelled the reservation due to some financial issues. We were able to make an exception for her, and cancelled the reservation and restored her certificate. On December 1, 2014, [redacted] contacted our agency to see about setting up financial arrangements for her past due account. [redacted] was also interested in making a reservation in [redacted] for February of 2015. The customer service agent explained to [redacted] about the Hardship program for our members who are having temporary financial difficulty. She elected not to participate in the Hardship program, at this time, and the customer service agent did extend her expired certificates to March 1, 2015 at no additional charge. [redacted] complaint stems from the fact that she was told by the customer service agent that we could not provide the Hardship information in writing. She is requesting a refund or to book a resort stay in [redacted]. I was able to speak with [redacted] regarding her requests. I explained that as for her request of a refund, she was outside the rescission period, so a refund was not available to her, at this time. We would, however, be happy to work with her in acquiring the vacations she was interest in. We discuss her desires in booking a resort in [redacted] for her wedding anniversary. She explained that she was told there were no resorts without any upgrade fees. She further told me that she did not want to cruise. I let her know that we would make an exception for her, and allow her to exchange her cruise certificate for a higher end resort, and she said that would be great. She could then use her standard resort certificate at a later date. I told her I would be happy to work with one of our resort supervisors and see what we could work out for her and we would get back to her. Our resort supervisor, [redacted] was able to use the cruise certificate to find a couple of options for [redacted] in [redacted] in February of 2015. Unfortunately [redacted] was not happy about the fact that she would have to pay off the balance of her package, which was $894.40 before she would be able to use the certificate. I explained to [redacted], that we informed her on the date of purchase, how the package works in relation to booking the vacations, that if she were to book a cruise, the package would have to be paid in full 90 days before sailing. With the exception we offered her, of using the cruise certificate to book the resort, the same applies. The package would need to be paid in full prior to her taking the vacation. I also let her know that if she booked a vacation anywhere else, she would be expected to pay for the reservation prior to taking the vacation. She agreed that that would be the case. In an effort to reach a resolution, and the fact that [redacted] cannot pay the package off in full to take the vacation in February, at this time, we are happy to place her account on the Hardship program effective December 10, 2014 and will provide that information to her in writing. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, [redacted] Resolution Specialist Office of the President

Review: My husband and I thought this was a good idea to try and get a start with taking more vacations but talked it over again and saw that we weren't able to do the monthly payments and vacation as much as we like due to just disclosing our bankruptcy ch 7 and starting all over again. I explained to the representatives each time I called that we weren't financially ready to make payments and didn't have travel time. We called well before the 10 day cancellation policy and the representative told me that our marketing director had to call us to cancel.([redacted]) We had no idea why he would have to call us back to get our down payment back. We waited 48 hours before we called back and still no call. I called back and this time my number was blocked and I couldn't get through to anybody. I *67 my number and immediately got through. The next representative told me that the account was cancelled and I was going to have to wait until the cancelling department called me back today July 30, 2014. No call from them. I had also sent a written letter to the cancellation department because online it says you needed to call to cancel and also have a written letter. Just in case I have a video of me putting it in the mailbox and also took a picture of what I wrote on the letter. I tried calling them and it said that they were closed. I have been trying to get a hold of them just so I can get back our down payment of 499$ and everyone tries to avoid me or direct me in the wrong way. So now I am trying to do things to where I can get our down payment fairly.Desired Settlement: $499.00 US

Business

Response:

Re: [redacted] and [redacted]

Dear Sir or Madam:

We would like to thank you for bringing Mr. and Mrs. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.

According to our records, Mr. and Mrs. [redacted] purchased a [redacted] Direct Access Package on June 18, 2014. The cost of the package was $4,999.00 with a down payment of $499.00 and thirty-six (36) monthly payments of $155.95.

Mrs. [redacted] contacted our agency on June 24, 2014 and advised they were experiencing a financial hardship and needed to cancel the package.

Based upon Mrs. [redacted]’s statements she did not want to remain in the program and in the interest of customer satisfaction, we cancelled the package effective July 1, 2014 and a full refund was issued for $499.00. The refund was be issued back to the credit card we have on file ending in xxxx—[redacted].

Please note the refunds may take approximately seven (7) to ten (10) business days to receive depending on the financial institution Mr. and Mrs. [redacted] banks with.

We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.

Best Regards,

Resolution Specialist

Office of the President

Review: Was misled by sales associate about details involving travel club. He stated I was going to get (1) 7 day cruise and (2) 7 day resort vacations. He didn't say that there were upgrade fees associated with the program. He misled us to believe that their "savings credits" could be used to pay for the vacations and not just portions of vacations after trying to book a vacation.

I also was not made immediately aware of a 10 day cancellation period until a copy of disclosure statement came over ten days later in the mail (approx June 10th it arrived).

I also, could never check my online account immediately because the paperwork they did send me has the wrong website address on it and they never gave me a username or password until I was able to contact an agent.

I feel I was taken advantage of in this situation and given a lot of twisted gifts that aren't what they were made out to be.

The Agent [redacted] was also so persistent in us purchasing this it was hard to keep up with him since everything sounded like such good deals, which after the fact I found out that all the vacations cost more than was believed.Desired Settlement: I would like a $200 refund that maxed out my Visa card and a $99 refund on my mastercard. I also, want the refund $2700.00 refund and account cancelled that they set up for Mypaymentmanager.com

Business

Response:

Re: [redacted]

ID #: [redacted]

Dear Ms. Oberdank:

We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have researched and documented our findings and we would like to provide you with additional details surrounding this matter.

We have conducted additional research into this matter and have determined that we will honor [redacted]’ request to cancel and issue a full refund of the $299.00 down payment.

Effective June 18, 2013; the Westgate Cruise and Travel Collection Membership upgrade purchased on May 30, 2013 will be cancelled. A refund in the amount of $299.00 will be processed as follows; $200.00 will be refunded to the Visa credit card ending in xxxx—[redacted] and $99.00 will be refunded to the MasterCard ending in xxxx-[redacted].

Please know that it may take up to seven (7) to ten (10) business days for the refund to be processed back to the respective credits depending on the financial institution that [redacted] banks with.

Additionally, upon cancellation any and all benefits associated with the membership will be forfeited and all financial obligations and future payments with our agency will be terminated.

We apologize in advance for any inconvenience this matter may have caused [redacted] and we would like to thank you for the opportunity to provide additional details surrounding this matter.

Best Regards,

Resolutions Specialist

Office of the President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was called by [redacted] numerous times, I finally answered the call when I was on my way to an appointment. the sales pitch took over 20 mins by that time I had reached my appointment the offer sounded good, but I didn't have a lot of time to ask the questions I would have normally asked. I asked the rep if I could call him back and he talked me into completing my info really fast. since I was in a rush to make it to my appointment I quickly gave them the information they needed. not fully understanding the terms and conditions. I was going to try and book a land vacation in april, most of the resorts required additional fees to book and a lot of the reviews of the resorts were lacking good reviews. after striking out on a good vacation spot I chose to purchase my own vacation outside of [redacted]. in May I started looking at the cruise options they offered what a crappy deal the port fees alone will cost more then a cruise I would book through another well known vacation company. I was offered a crappy deal and took the bait because the guys was nice and I was pressured to make the decision right then an there without being able to call back at a more convenient time. I work very hard for my money and take a lot of time to research great deals for my family when we do take vacations, this company is taking advantage of those who need assistance in paying for vacations. This is a horrible layaway plan and it's giving the [redacted] company a bad name.Desired Settlement: I would like my account cancelled and I would like the money I have put into the Layaway account back so I can afford a more reasonable trip for my family.

Business

Response:

Re: [redacted]

Dear Sir or Madam:

We would like to thank you for bringing Mrs. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.

According to our records, Mrs. [redacted] purchased a [redacted] Layaway Package on March 28, 2014. The cost of the package was $1,699.00 with a down payment of $99.00 and eighteen (18) monthly payments of $88.89.

Mrs. [redacted] contacted our agency on June 25, 2014 and advised that after reviewing the vacation options offered by our agency she did not find value in the program and was not satisfied with the inventory being offered under the package.

Based upon Mrs. [redacted]’s statements she did not want to remain in the program and in the interest of customer satisfaction, we have cancelled the package effective July 7, 2014 and a full refund will be issued for $365.67. The refund(s) will be issued back to the credit card we have on file ending in xxxx—[redacted].

Please note the refunds may be processed in separate transactions and can take approximately seven (7) to ten (10) business days to receive depending on the financial institution Mrs. [redacted] banks with.

We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.

Best Regards,

Resolution Specialist

Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I found [redacted] on a government website, [redacted]. It was on the home page. Recently I looked for it again and it has been taken off. I signed up for some more information in August 2013. [redacted] from [redacted] called me on October 25, 2013. She told me about all the pros of the program. We also talked about ourselves. I want to travel but with having the furlough on two different occasions in 2013. It might not be possible for me. I have to replenish my emergency fund first and catch up on my bills. She tells me at the end of her presentation what I would have to do to get the package. I told her that I won't be able to do it now. When I found out how much it was I had lost interest. I kept declining but she wouldn't listen and wouldn't let me go. I started feeling harassed and overwhelmed. I explained it to her why I could not at that time. It's like she just wouldn't listen. I'm also in customer service and I know that she went to far. She just kept pushing me. Then she transferred me to the financial department to let them explain it to me. I think I spoke to [redacted]. Who is also in [redacted] with [redacted]. After he gave me the spiel I told him also that I didn't want to spend that amount of money when I still have to save up. I was also not comfortable with them having access to my card either. So he transferred me back to [redacted] and wanted to know what was going on. I kept trying to get off the phone without being rude. So I told [redacted] that I would at least think about it some more and call her back. She just wouldn't listen. And right when I was about to hang up she blurted out that she would lose her job. I felt bad and so I gave [redacted] my card information just for the $99 so she would not lose her job and I can get off the phone. I don't think that they even told me about the 10 day cancellation window. I think [redacted] told me that my account would be up by November 5. Which is after the 10 day window. I feel like I was hoodwinked and scammed. I tried to get a hold of [redacted] to cancel. I didn't hear from her for a while. I called [redacted] and we never actually talked much because I was in line for the [redacted] and just got called. I called customer service to see if he could help me cancel my account. He said that he listened to the recording and said that at no time did [redacted] say that I could cancel at any time. I don't even know if he even listened to the whole conversation with [redacted] either. So by then I was disheartened and gave up. Until I got a pep talk from my twin. I do not think I should continue to pay for a service that I don't want to use and will not use. Please help.Desired Settlement: All I want is a refund of the installments for the past months that they have been taking out of my account. They can keep the $99. I do not want [redacted] to lose her job.

Business

Response:

January 31, 2014 Re: [redacted] Dear Sir or Madam: We would like to thank you for bringing Mrs. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter. According to our records, [redacted] purchased a [redacted] Select Access Upgrade. The cost of the upgrade was $1,999.00 with a down payment of $99.00 and eighteen (18) monthly payments of $114.56. We understand that Mrs. [redacted] has indicated that she wants to cancel her membership and that there was some confusion as to what her recession rights were. Despite our position that she was informed of her rights and benefits of the membership program, she did not attempt to cancel until after the standard 10 day recession period. However, in the interest of customer satisfaction, we have determined that we will honor Mrs. [redacted]’s request to cancel the membership and issue a full refund. The membership has been cancelled effective January 29, 2014. The refunds were processed in three (3) separate transactions; $99.00 down payment and two (2) monthly payments of $114.56 for a total of $328.12. Please note that it may take approximately seven (7) to ten (10) business days to see the refunds credited to the account depending on the financial institution Mr. [redacted] banks with. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, [redacted]Resolution Specialist Office of the President

I purchased a package from Sears Vacations which included 4 weeks of resorts stay and 2 cruises in addition to their complimentary 1 week resort stay offered for attending their presentation. I thought I was getting a bargain, but it turned out that I really was not. The important detail that the salesman misrepresented was that I could use all the resorts and cruises together, but instead it turned out that I could either use 2 resorts or 1 cruise, and since I used a cruise certificate, I automatically lost 2 weeks of resort stays. So their offer should be interpreted as 4 weeks of resort stay OR 2 cruises and NOT AND 2 cruises. I swear they told me it was both, but I found out the hard way that it wasn't.

On top of that, if you are looking to use your certificates to get a free week of resort stay or a cruise, you are likely not going to get it absolutely free. Instead, you are most likely going to get it at a discounted rate which is better than paying the full price, but it is not free. So, in essence you should look at the certificates as discounted offers or coupons for which you have to pay a hefty price ahead of time.

They claimed in their presentation that they had the best prices on the hotels and resorts. This may be true for some hotels, but definitely not for most. You will end up paying more with Sears Vacations or end up settling for something less desirable just to be able to use what they offer.

I must be fair to say that heir customer service is pretty good. The representatives are very polite and aim to please. I think they are nice and hard working people working for a bad company. Their customer service is the only reason I am giving them 1 star and not 0.

Overall, I would not recommend to use Sears Vacations and would suggest to stay away from them.

Review: I made an online request for a travel booking with this company for a trip to [redacted] for a honeymoon. The verbiage on their website promised a confirmation within five business days, and warned not to purchase air travel tickets before confirmation was sent, nor make air travel reservations prior to the confirmation being sent. I called on day five as I had not received the confirmation, only to be to d I needed to be patient that they had not received the confirmation yet either. I called on day six, day seven, day eight, day none, day ten, day eleven and day twelve - only to be told the exact same thing, and never did receive a confirmation. On day twelve, which was five days before the travel was supposed to start, with no conformed place to stay, I cancelled the trip. They refuse to refund the money they took from my account on the fifth day after the requested booking (the day they were supposed to provide the confirmation) - even though they never confirmed any reservation.Desired Settlement: I want my money back, they failed to uphold their online stated commitment to provide a confirmation via email or via voice (i.e. telephone). I spent hours on the phone with these people getting the run around, they never called me back even though they kept telling me they would, and ultimately all they did was steal my money. They rip off service members.

Business

Response:

Re: [redacted] Case # [redacted]

Dear Sir or Madame:

We would like to thank you for bringing Mr. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.

Our records indicate that Mr. [redacted]equested a reservation for the [redacted] on line on January 29, 2016. Unfortunately our system was unable to confirm the booking and Mr. [redacted] subsequently called to cancel the stay. We have refunded Mr. [redacted] the amount of $1,491.00 to his credit card ending in [redacted] which represents a full refund. Please allow seven (7) to ten (10) days for the refund to post, depending on the financial institution Mr. [redacted] banks with.

We certainly apologize for any inconvenience that may have resulted in Mr. [redacted] negative opinion of the program. It is our intention to provide our members with exceptional customer service. On behalf of our company, we will continue to strive to deliver the best quality and service in a friendly and professional manner.

Furthermore, we have taken Mr. Patton’s feedback and provided it to the appropriate management to ensure we address any areas of opportunity with the service that was provided.

We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved.

Sincerely,

Jannelle B[redacted]

Resolution Specialist

Office of the President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am a "select access" member of government vacation rewards(International Cruise & Excursion). I have over 50,000 rewards/loyalty points with this organization. I've attempted to book a reservation twice (2 Oct and 11 Oct). I was told that the resort I booked was available. Both times my reservation was not booked. The first time, my reservation was not booked I was refunded my 20,00 pints in a matter of days. The second time I was not refunded my points. So, they did not book my reservation and did not return my points and I recieved NOTHING in exchange fot this.

Well, I will start off by saying do not buy into this program. They charged my card the 1500 dollar buy in. When I used the program to book a flight to [redacted], they charged my card. I get to the airport and there is no flight purchased with my name, even though I have a confirmation from [redacted] I had to re purchase my ticket. The company never returned my money. Or gave me any compensation. They still call to extend with them, what a joke, and a rip off.

Review: I called [redacted] sometime in late January of 2015, I told her I had lost my job and I was unable to make the payments, but she refused to allow me to cancel the service. She continue to tell me I would not be able to cancel the service. I just noticed on my military Star Card of $199.00 payment was being add to my account. The have been taken the amount of $199 for the last four months.Desired Settlement: I would like to receive a full refund.

Business

Response:

Re: [redacted] We would like to thank you for bringing Mr. [redacted]’ correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter. According to our records, Mr. [redacted] purchased a Government Vacation Rewards Select Access Membership on January 5, 2015. The cost of the membership was $1,999.00, with a down payment of $99.00 and ten (10) monthly payments of $199.00. Mr. [redacted] claims he contacted our agency and spoke with Supervisor Jennifer and informed her he had lost his job and was unable to continue with his monthly payments. He further stated Jennifer would not allow him to cancel the service and he has subsequently been charged $199.00 for the past four months despite his request to cancel. Our records indicate that Mr. [redacted] purchased the membership extension on January 5, 2015, and paid the required deposit. On or about February 18, 2015, Mr. [redacted] contacted our agency to inform us he had lost his job and was unable to afford the membership any longer. He was offered the option of reducing the payments on the account, which he declined. Mr. [redacted] was informed that he was outside of the rescission, therefore, he could not cancel and receive a refund. Based upon Mr. [redacted]’ circumstances, it appears he cannot remain in the program and in the interest of customer satisfaction; we have cancelled the membership effective June 5, 2015, and issued a refund for $597.00. We have retained the $99.00 down payment and one (1) monthly payment of $199.00 made in February of 2015 as Mr. [redacted] called our agency to advise us of his financial difficulties after the payment had been processed for the month. The refunds were issued back to the credit card we have on file. Please note that the refund can take approximately seven (7) to ten (10) business days to receive depending on the financial institution Mr. [redacted] banks with. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, [redacted] Resolution Specialist Office of the President

Consumer

Response:

The company will need to send me an cashier's check to [redacted], because the account was closed.Thanks for all your help.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I signed up for Gov Vacation Rewards by paying a startup fee of $249.99 with the understanding that if I could cancel within 10 business days for a full refund which is also explained on their site. I called within 10 business days and requested to cancel and was told it would have to wait to be pushed to a senior handling my account. I was told they were unable to reach me by phone so they assumed I still wanted the service. My cancellation request was put in before the 10 business day period had passed. I believed they would refund my account and cancel the contract since I called before the 10 business days had passed. I checked my credit card and saw the charge had not been cancelled and called the company to find out why. They explained it was past the grace period and would not cancel even though I called before that period had ended to cancel. They offered to split the payments even when I had originally requested I no longer wanted the service within their own grace period.Desired Settlement: I would like a full refund of the $249.99 and any further monthly charges they plan to make to my card and all contracts cancelled as I had requested when I first called.

Business

Response:

Re: [redacted] Dear[redacted] We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matter. Our records indicate that [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on January 9, 2015. The cost was $2,499.00 with a down payment of $249.00 and eighteen (18) monthly payments of $134.00 per month. Based upon [redacted]’s request to no longer remain in the program, and that his original request was received within the rescission period, and in the interest of customer satisfaction, we have cancelled his membership effective February 9, 2015 and issued a full refund The refund was issued to the star card we have on file. Please note the refund can take approximately seven (7) to ten (10) business days to post to his account depending on the financial institution [redacted] banks with. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Sincerely, [redacted] Resolution Specialist Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: After joining the ICE Platinum Rewards company in October 2013 my husband and I have been dissatisfied with multiple aspects of the company. The website mis-represents cruises and resorts available to stay in. For example, when attempting to explore the website for places to stay on upcoming vacations, we discovered that none of the options listed on the website were actually available. When we call to clarify we get different information from different customer service representatives. Most recently I called to resolve another issue with my membership and was told I had outstanding fees on 2/23/15. I submitted my credit card information, but then less than an hour later when talking to my husband decided we would like to cancel our membership and get the $144 payment back that I had just made on 2/23/15. When I called, I was told by the customer service representative that their corporate office that was capable of stopping the $144 payment and cancelling my membership was closed and I needed to call back in the morning. I called back at 9am the next morning 2/24/15 and was told it was too late to get the $144 back and was sent to speak with a different agent. After speaking with this agent, I was told I had to speak with a company representative who happened to be in a meeting but would call me back the same day most likely or within 24 hours. I have not heard from this agent who was conveniently in a meeting when I called, but will await a call by tomorrow 2/25/15. I am simply asking the payment of $144 be refunded and my membership be cancelled, but I am encountering unethical collection practices.Desired Settlement: Refund $144 and cancel my membership.

Business

Response:

Re: [redacted]: We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matter. Our records indicate that **. and [redacted] purchased an ICE Platinum Rewards membership upgrade on October 10, 2013. The cost was $1,499.00 with a down payment of $199.00 and eighteen (18) monthly payments of $81.22. There is currently a balance of $216.66. Our records, indicate that [redacted] completed a sales validation at the time of purchase. She was advised at that time she could review the terms and conditions and the benefits of the program via the ICE Platinum Rewards website. On the website is does indicate that the membership can be cancelled within ten (10) days of purchase to receive a full refund. We have no record that either **. or [redacted] exercised this option within the recession period. During the following year of purchase, **. and [redacted] used the membership services several times to book hotel stays using their points and vacation cash from the membership account. We have had one of our supervisors, [redacted], reached out to our member and [redacted] has been able to speak to **. [redacted] today. Their primary concern, at this time, was the fact that he and his wife thought that our policy for depositing weeks had changed, and that some of their vacation cash had expired. [redacted], explained to **. [redacted] that our policy had not changed; however, we have restructured the web site. [redacted] was able to show **. [redacted] on the web site that he still had the same options as before, they had just been moved to a different location on the web site. **. [redacted] was very pleased. **. [redacted] was correct, his vacation cash had expired. [redacted] agreed to extend the expiration date on the $573.00 of expired vacation cash, for an additional six (6) months from today. **. [redacted] was appreciative and indicated that he did not want to cancel and would continue with the membership and the payments. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Sincerely, [redacted] Resolution Specialist Office of the President

Review: I purchased a hotel room and two airline tickets through [redacted]). After at least 6 phone calls to [redacted], I was unable to get a receipt showing a breakdown of the airfare and hotel separately and how these were paid (via my credit card). I am unable to be reimbursed for this business expense through my employer without this itemized breakdown (which I am always able to get through other travel services such as [redacted].) I am currently unable to be reimbursed for +$1700 through my employer because of this. After generally 10-15 minutes waiting on the phone to speak to someone at [redacted], most of the individuals I eventually was able to speak with were rude and transferred me to other departments that had nothing to do with this issue in an attempt to not have to deal with my problem. I was also told that there are no supervisors working at this company when I politely asked to speak with a supervisor.Desired Settlement: Either offer me an itemized receipt for my purchase or reimburse me the $1700 that I cannot get reimbursed through my employer.

Business

Response:

April 14, 2014

Re: [redacted]

Dear Sir or Madam:

We would like to thank you for bringing Mrs. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.

According to our records, Mrs. [redacted] purchased a vacation package, which consisted of a hotel stay at the [redacted]l in Las Vegas, Nevada and airline reservations with [redacted] Airlines traveling February 12, 2014.

Based on the information provided in the complaint Mrs. [redacted] indicated that she needed an itemized confirmation showing the breakdown of her air and hotel reservations in order to be reimbursed by her employer. We have attached the requested breakdown in our response in this matter. We apologize for any delay in in Mrs. [redacted] receiving reimbursement in timely manner.

We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.

Best Regards, [redacted]

Resolution Specialist Office of the President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I consider this complaint resolved.

Regards,

Review: Booked hotel stay.

It stated out me putting in my dates and location. I selected a hotel out of their search reslults. The price was 699.

I used my [redacted] Card.

When I received the confirmation email it said $821.94.

No way!!!!

I contacted them- they are unapologetic and refuse to issue a refund.

Then they say they can cancel but they will charge me 1 night's stay (claiming it's required by the hotel). I contacted the hotel and that information is FALSE. Their cancellation policy states, "If cancelled or modified up to 3 days before arrival, no fee will be charged" So GovVacationRewards is falsifying information- it's not the hotel....it's them!

I have disputed this fraudulent charge to [redacted].

It's been a month later and Gov Vaction Rewards has issued NO refund whatsoever AND

[redacted] hasn't done a thing except send me a letter saying it could take up to 90 days

I've done some research and discovered that the company offers products in 'tiers'- with different prices. They may have switched tiers on me....but I did not give them permission to.

They cancelled the reservation Sept 16, cancellation # [redacted] and they STILL HAVE NOT issued even a penny in refund. It has been 30 days.Desired Settlement: Return of the $821.94 they billed my credit card without my permisson.

Business

Response:

Re: [redacted] Dear Sir or Madam: We would like to thank you for bringing [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter. According to our records, [redacted] booked a hotel reservation online on [date]. The cost of the stay was $798.00 [including taxes (?)] and a $23.94 fee was charged for using the Military Star Card totaling $821.94. Based on the information reviewed, [redacted] received a confirmation upon completing her booking at the email address of [redacted] with the cancellation policy is as follows: For the room type you have selected, you can cancel up until noon on Tuesday, December 16, 2014 (local hotel time); however, the hotel requires payment for the first night’s stay. You will be charged for the first night’s stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available afternoon local hotel time on Tuesday, December 16th. Since the reservation was booked through our agency’s supplier, the standard hotel cancellation policy did not apply in this instance. Based upon [redacted]’s statements, she wished to cancel the hotel reservation. In the interest of customer satisfaction, we have cancelled the reservation effective September 16, 2014 and a refund was issued for $821.94. The refund was issued back to the credit card we have on file ending in xxxx—[redacted]. Please note that the refund can take approximately seven (7) to ten (10) business days to receive depending on the financial institution [redacted] banks with. We would wish to thank you for the chance to clear up the status of this affair by providing and explaining the additional facts involved. Best Regards, [redacted] Resolution Specialist Office of the President

Review: After months of attempting to make travel arrangement with [redacted] Vacations (AKA International Cruise & Excursion Gallery, Inc.) and being placed on hold for extended periods of time (30 minutes and longer), and or told someone would call me back. Or when someone would pick-up the phone and once I explain why I was on hold only to be informed that the person responsible for travel arrangement would have to call me back. Several times, I expressed concern about the number of attempts to contact someone, and the amount of time on hold waiting for someone, the individual would argue with me that I wasn’t on hold that long, and some would call me back. No returned phone calls or assistance in getting my vacation plans booked. I purchased this product due to my long history with [redacted], but I truly believe that these vacation packages were sold with no intention of honoring the vacation packages.

On July 31, 2014, I contacted [redacted] Headquarters after calling [redacted] Vacations once more, and being placed on hold again, to request my money back. I was transferred around to several different departments, and was told there was no manager available to speak to. Finally, a man named [redacted] assisted me from [redacted] Vacations. I requested a credit for the vacation package that I had purchased with [redacted] Vacation (aka International Cruise & Excursion Gallery, Inc.). Initially he offered me “vacation bucks” to stay with the company. I refused his offer and stated that I just wanted my money back. [redacted] stated that he would issue the credit to the credit card provided and it would occur in 7-10 business days. I asked for a confirmation number, and he stated there was no confirmation number, but gave me his phone number and extension ([redacted]).

So, again, I waited. Seven to ten days later, the credit still had not hit my account. Again, I called back to the [redacted]. I spoke with a guy who said there was still no record of my credit and the guy I spoke to before had lied to me. Even with my confirmation number and all of my account information, they still could not locate my transaction. Instead of offering a solution, they said there was nothing further they could do and that I would have to call back.

[redacted] Vacation Laway was paid in full, and I was acetate in enrolling in the program because of my current financial situation and my ability to make the required monthly payment, I'm a single mother trying to make ends meet. I express my concern to the agent and informed him that I was not interested in enrolling in type of contract, however the sales agent was very persistent and ensure me that I was not under a contract and I could cancel at any time, and at this point. I would like my money returned and removed from [redacted] Vacations call lists.Desired Settlement: I would like my money returned and removed from [redacted] Vacations call lists.

Business

Response:

Re: [redacted] We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter. According to our records, [redacted] purchased a [redacted] Registry Vacation Package on May 16, 2013. The cost of the package was $999.00 with a down payment of $99.00 and twelve (12) monthly payments of $75.00. [redacted] indicated she attempted to use her package on several occasions. She stated she spent long periods of time on hold and as a result, she was unable to reach the appropriate department to assist with her vacation request. Based upon [redacted] statement that she did not wish to remain in the program and in the interest of customer satisfaction, we cancelled the package effective July 31, 2014 and a refund for the down payment was issued for $99.00 to card ending 7367 and one (1) payment of $150.00 was issued to card ending 2675. According to our records, there were a number of payments made paid in different forms, which had not been refunded as follows: five (5) monthly payments of $75.00 on card ending 5049; two (2) check payments Check # 4470 for $75.00; Check # [redacted] for $75.00; Check # IMS payment for $75.00; and one (1) payment for $150.00 on card ending [redacted]. A check will be issued for the remaining refund of $750.00 and sent to the customer at the address listed on file on August 18, 2014. The refund will be sent by [redacted] overnight. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, [redacted] Resolution Specialist Office of the President

Check fields!

Write a review of International Cruise & Excursion Gallery, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

International Cruise & Excursion Gallery, Inc. Rating

Overall satisfaction rating

Address: 15501 N Dial Blvd, Scottsdale, Arizona, United States, 85260-1615

Phone:

Show more...

Web:

This website was reported to be associated with International Cruise & Excursion Gallery, Inc..



Add contact information for International Cruise & Excursion Gallery, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated