International Dairy Queen

Called Fan on 2/reviewed Fan's concerns, provided locations that offer the cake on dqcakes.com and the contact information for the location closest to fan that did not list the cake on dqcakes.com

Initial Business Response / [redacted] (1000, 5, 2016/02/16) */ Called customer, identified location visitedfwd concerns on to independent franchise owner of the location Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would still like my money back for itPlease credit my accountIt's only dollars but it still matters to me Final Consumer Response / [redacted] (2000, 11, 2016/02/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 9, 2016/02/17) */ Updated our internal report with customer's request for reimbursement and relayed again to the franchise owner of this restaurantalso relayed this information directly to fan by email

I am rejecting this response because: An email is not an apology or a refund, therefore I am rejecting because matter is not resolved

We have called and spoken with the fan, and apologized for the frustrations and troubles and are addressing his concerns

Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Independently owned and operated restaurant locationPolice were called after customer threw product at manager; Customer was detained for battery on the employee, and issued a "tresspass Warrant"No further action will be taken Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept because I'm not the one that threwthe item I was the driver caught in the dispute I can't control anyone else's action but my own & since I didn't receive my purchase I want my money back in full! If not I'll take another route to receive my fundsI will not be punished for what someone else did that's unfair period point blank Final Consumer Response / [redacted] (3000, 12, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except! The reason I turned to you all for help is because the owner wouldn't give me my money back Final Business Response / [redacted] (4000, 14, 2016/02/09) */ Email and letter sent to customer

Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Received report - forwarding to independent franchise owner of the restaurant visitedWill also be following up with fan re: the action taken so they have documentation as well

follinformation provided from franchise owner: supervisor from franchise team contacted fan the day they received the initial contact, apologized and mailed out couponsWill be following up again with fan to understand confusion

Fan relations team followed up with Fan today; addressed fan's concerns and relayed to our Mobile APP team as well

We have reached out to our fan again to obtain the gift card number and will be sending out a refund check.

I am rejecting this response because I have not received a phone call The gift card number and address was provided upon contact with DQ customer service

Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ Fan had written to us directly as wellReached out to the fan again and relayed pricing strategies and that we'd forwarded contact again to the franchise owner of this restaurantHeard back from fan that franchise owner reached out to them and resolved concerns Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Connected with both the Franchise owner and the Fan; clarified the siutation and relayed information to both Per last conversation with fan he was satisfied with the resolution

Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Will be reaching out to fan to identify location visited Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) No date time frame to reach out to Me givenAnd how are they gonna satisfy this issue Final Consumer Response / [redacted] (3000, 15, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) What next? Final Business Response / [redacted] (4000, 20, 2015/11/05) */ Received notice from franchise owner that both they and their manager have connected with fan and that all has been resolved