International Diamond Company

Less than one month ago, the International Diamond Co at Woodfield Mall replaced a watch batteryIt worked for less than weeksI returned today to ask for my money backI did not want another of his batteriesHe was exceedingly rude and accused me of wrecking my watch then trying to get "something for nothing." He wouldn't give my watch back until he installed another battery even though I reiterated I didn't want his batteryHis manner was angry and loudHe was accusatory and belligerentI will NEVER shop at this establishment again, and will tell everyone I know not to bother either

Initial Business Response / [redacted] (1000, 5, 2014/06/09) */ Contact Name and Title: [redacted] Contact Phone: [redacted] with due respect to the customer,this ring has tiny one point diamonds,it was brought to us for rhodium job the ring was exteemly filthy,all we did it polish and cleaned the... ring ,it does not make any sense for us to change only one tinny little diamond , the ring looked great ,may be after cleaning the ring the flaw in her ring become more visible. we have not done any thing wrong actually made the not clean ring shiny and pretty , Job is done right ,she should complain about the diamond to the place where she bought the ring from, we do honest and professional business people bring their jewelry worth hundreds and thousands of dollars and we have millions of happy customer,the complain is false even her husband agreed to it when she came back to complain about that. there is nothing we can do ,our job is done right. Again she should talk this issue to the place where she bought the ring from. Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The ring is pretty new, so it couldn't be that filthy as you are explaining it here. It was pretty and shiny already, the only reason why I did submit it to the jeweler for re-rhodium was that I did it together with my chain. I bought this ring new and paid a lot of money for it, and believe me I examined it before I bought it. All the diamonds were perfect, pretty and shiny! If I would see that issue at the moment of buying, I wouldn't even buy this ring. Also when we were there with my husband we saw how the jeweler was working on the other ring and there were a lot of tinny little diamonds around him. Which means my "tinny little diamod", which was much better quality could be extracted and used on their own purpose. Me and my husband were both shocked and very upset by this unprofessional work. I paid a lot of money for this quality ring and nobody has the right to exchange stones on it. Also, please find attached the certificate I received from the place where I bought this ring, which states clarity range, color range, carat weight and the price of the diamonds. I will be able to submit much more paperwork if you need me to. Final Business Response / [redacted] (4000, 9, 2014/06/11) */ Hi I would like to expose the lies she is making in the complain .1-first lie is that why would you bring a brand new ring for Rodiium and polishing , 2-the so called appraisal ( which is not a certificate ) has a appraisal date of 2013 ,which shows that ring was not brand new. 3- litille that she knows that the husband told me that they are planing to buy this ring from a friend you has a little store in Addison ( I don't remember the town exactly).and that it is a pre owned ring . 4- I think they are trying to pull a scam on us becaause you be the judge and see the so called appraisal was made in 2013. We don't have done any thing wrong and just for your information ( you can confirm with any jeweler rhodium plating is a 45 second to a minute process altogether with polishing it takes about 20 minutes . Our reputation is more important for us , as a courtesy we can replace the tinny one pointer diamond for her even though it is not our fault and it has to be done within this week on weekdays only . Again to all our dear customers this complain is not true and be the judge your self , why would a jeweler [redacted] a tiny worthless one point diamond . Please do not pay attention on her false complain . Final Consumer Response / [redacted] (4200, 11, 2014/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear people, I don't think that reliable and trust worth business or person should call a customer "lier". The owner doesn't show any respect to his customers, so I don't think that his business is worth your attention. Few facts here - yes, the date on the appraisal is 2013. That's why I said that the ring is almost new (I never said it was brand new), as it was bought just a year ago. You can clearly see the date of purchase there, it is not a secret. You also can read on the appraisal that the information is based on current retail value and may absolutely be used for insurance purposes. Which means it is true and valid. Yes, we bought this brand new ring from our friends who own 2 big jewelry stores - one in [redacted] Hills Mall and the other one in [redacted] Mall. They are very respected people. That is why I bought my ring from them. And I know that they would never mistaken me - I trust them. Please also read all the previous complains to this International Diamond Company. You will see that a lot of people were fooled by them and that the owner calls all of them "liers". Can all the people be liers??? Would the real businessman call his customers like that? Also, I would suggest you to read reviews online, it says a lot about this "professional" business. People are not happy at all. From the previous complaint cases I can predict that BBB will probably close it as resolved as the owner offers the solution - to change the diamond. But as everybody else before - I would never go back to that store. I don't trust these people and I would never ever let them even touch my jewelry. It takes 6 months to earn a customer, but it takes 6 seconds to lose one... Very poor and unprofessional business.

International diamond company terrible, first they lied I bought pair of earings claimed on sale, they were originally for cluster I asked to return for money back, will not let me, he states no returns, you only see no return policy only on the receipt after purchaseThis is very bad business on top of it they are awful earings for the priceVery disappointed, wish I could get refundThey ripped us off

Hi
I understand ms *** is used to return jewelry at many places ,please look at the review on the Revdex.com's site that she had made about us She has lied that she has not received the package for months .first lie is that she received the
package and refused to accept the package , second is that even as of today it has been not three months since purchase was made.Ms *** is and was fully aware that once you size a ring it is not refundable or exchangeable, she had a issue with stone falling out which was resolved and even shipped for free ( I am attaching pictures of package sent which indicates the package was returned.I am also sending you copy of sales agreement signed by her on credit card slip and our store receipt.her issue was resolved which was under the warranty and even shipped for free .since ring is been sized and her issue is taken care off , we cannot issue any refund, she can pick up the ring from the store , as a courtesy we will even exchange the ring for her but refund will not be made ,even though she is very disgruntled and been posting wrong reviews about us but we are still going out of our way to help her ,even though we were harassed and threatened at our store by her intoxicted boy friend and even on our *** page but we would exchange it for her but no refunds will be issued.thanks and have a good day

Complaint: ***
I am rejecting this response because:
I have NEVER returned anything to a jewelry store so don't assumeI still have not received the ring or my refundThe International Diamond Company also posted my address online for everyone to see I am also very concerned about that and people should beware of this inexcusable behavior
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/15) */
Contact Name and Title: Nick ***
Contact Phone: XXX XXX XXXX
Contact Email: ***@gmail.com
Hi
I am really disappointed to here the untrue complaint that the customer has filled
We are disgusted by the comments that
the customer has made about bait and switch is unacceptable and reserve the right to take them to the court for filling wrong complaint
On Friday August 28th mr *** and his wife come to the store and purchased plain 14k wedding bands after negotiating the best price of $flat including tax and even requested us to to size it free Size and size
On Sunday they came to pickup the rings Rings were already sized to and , upon trying on the rings they said the ring is still tight on them even thought it was done to and as requested by them
Nothing was said about the ring looking different or not the same They requested us to make the ring little bit bigger , since we do all our repair work and sizing on premises rings were sized right away
After May be minutes mr *** entered the store and actually himself was very belligerent and said I don't want to here any thing and want to cancell the transaction , I told him very politely sir have you even tried the ring after the rings have been resized again , he start screaming why you are so rude and just cancell my transaction
I pointed to the reciept which has clearly stated that sale items are not refundable ( both items were or sale , there regular price ,$535.00,$
Sold for $and $flat including tax
He was verbally and in writing told about the policy and have a signed copy of store policy and sales contract
He refused to listen and kept screaming and actually threatened us to call police , I politly told him it is up to you sir
I was really shocked to see that he came again and have called so get the police to our store ( what a waste of tax payers money )
When the officer entered and read the reciept was not too happy and told me *** clearly that this is not a police matter and why are we here and why were we even called
We are very disappointed that we sized the ring twice and gave the ring for the price they wanted
Find one place where you can find the same rings in k white gold solid for that price
Since the ring has been sized twice and was a sale item as well
No refunds will be issued
To all our current and poential customers
We have millions of happy customers
This complain is wrong and is base less
I think he is just trying to find excuse just to return the ring
I assure you that every time he enters will be treated with respect ( unlike him )like we are
always with all the customers
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Nick is outrageousFirst of all, he was the one who was rude and uncooperativeThe reason I left the premises the first time was because I was not about to get into an altercation with someone because of his defensivenessSecond we never negotiated any price, the salesman was the one who gave us the pricing on the merchandiseBecause the rings did not fit he suggested that they be resized and that was something that they would be willing to take care ofWhen we arrived Sunday the rings were not sized correctly as stated by the salesman at which point he said they would have them resized again, this time it would only take minutes as opposed to the day they would need when we originally purchased themRED FLAG! The rings were also way way different from before, weight and qualityI was only away from the store for no more than a minute or two when we decided to cancel the transactionIt was at this point that Nick became very upset and defensive and began yelling "YOU CANT CANCEL! I WILL NOT LET YOU CANCEL!!!" It was at this point when I exited the store and called the bankI was advised to call the Police department because we had no intentions of taking the merchandise and because Nick was belligerent and uncooperativeWhen we returned to advise them that we were not going to take the merchandise once again Nick became very belligerentThat is when the officer came in the store and he said that if we did not leave the store he would call the police on me for trespassing at which the officer responded, NoAnd for the record, the salesman never explained any of the policies as stated by the businessWe are disgusted by the actions of the business, their lies and deceptive practicesAnd FYI we never took the rings from the business so how would we try to return them???
Final Business Response /* (4000, 9, 2015/09/18) */
Mr *** is very very untruthful and is trying to get out of the sales contract
Imagine calling for getting his money back which he has requested to size the ring
We cannot offer any thing else to Mr *** .specially when he is filling wrong complaint
Our policy is very clear actually Mr *** should stop making made up stories just to make us look bad
Actually we are very serious to take them to the court for making complaint
We cannot go to mr *** level
No refunds will be issued
Both rings have been sized and he has the contractual obligation to pickup the ring
Thanks

Initial Business Response /* (1000, 5, 2015/09/15) */
Contact Name and Title: Nick ***
Contact Phone: XXX XXX XXXX
Contact Email: ***@gmail.com
Hi
I am really disappointed to here the untrue complaint that the customer has filled
We are disgusted by the comments
that the customer has made about bait and switch is unacceptable and reserve the right to take them to the court for filling wrong complaint
On Friday August 28th mr *** and his wife come to the store and purchased plain 14k wedding bands after negotiating the best price of $flat including tax and even requested us to to size it free Size and size
On Sunday they came to pickup the rings Rings were already sized to and , upon trying on the rings they said the ring is still tight on them even thought it was done to and as requested by them
Nothing was said about the ring looking different or not the same They requested us to make the ring little bit bigger , since we do all our repair work and sizing on premises rings were sized right away
After May be minutes mr *** entered the store and actually himself was very belligerent and said I don't want to here any thing and want to cancell the transaction , I told him very politely sir have you even tried the ring after the rings have been resized again , he start screaming why you are so rude and just cancell my transaction
I pointed to the reciept which has clearly stated that sale items are not refundable ( both items were or sale , there regular price ,$535.00,$
Sold for $and $flat including tax
He was verbally and in writing told about the policy and have a signed copy of store policy and sales contract
He refused to listen and kept screaming and actually threatened us to call police , I politly told him it is up to you sir
I was really shocked to see that he came again and have called so get the police to our store ( what a waste of tax payers money )
When the officer entered and read the reciept was not too happy and told me *** clearly that this is not a police matter and why are we here and why were we even called
We are very disappointed that we sized the ring twice and gave the ring for the price they wanted
Find one place where you can find the same rings in k white gold solid for that price
Since the ring has been sized twice and was a sale item as well
No refunds will be issued
To all our current and poential customers
We have millions of happy customers
This complain is wrong and is base less
I think he is just trying to find excuse just to return the ring
I assure you that every time he enters will be treated with respect ( unlike him )like we are
always with all the customers
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Nick is outrageousFirst of all, he was the one who was rude and uncooperativeThe reason I left the premises the first time was because I was not about to get into an altercation with someone because of his defensivenessSecond we never negotiated any price, the salesman was the one who gave us the pricing on the merchandiseBecause the rings did not fit he suggested that they be resized and that was something that they would be willing to take care ofWhen we arrived Sunday the rings were not sized correctly as stated by the salesman at which point he said they would have them resized again, this time it would only take minutes as opposed to the day they would need when we originally purchased themRED FLAG! The rings were also way way different from before, weight and qualityI was only away from the store for no more than a minute or two when we decided to cancel the transactionIt was at this point that Nick became very upset and defensive and began yelling "YOU CANT CANCEL! I WILL NOT LET YOU CANCEL!!!" It was at this point when I exited the store and called the bankI was advised to call the Police department because we had no intentions of taking the merchandise and because Nick was belligerent and uncooperativeWhen we returned to advise them that we were not going to take the merchandise once again Nick became very belligerentThat is when the officer came in the store and he said that if we did not leave the store he would call the police on me for trespassing at which the officer responded, NoAnd for the record, the salesman never explained any of the policies as stated by the businessWe are disgusted by the actions of the business, their lies and deceptive practicesAnd FYI we never took the rings from the business so how would we try to return them???
Final Business Response /* (4000, 9, 2015/09/18) */
Mr *** is very very untruthful and is trying to get out of the sales contract
Imagine calling for getting his money back which he has requested to size the ring
We cannot offer any thing else to Mr *** .specially when he is filling wrong complaint
Our policy is very clear actually Mr *** should stop making made up stories just to make us look bad
Actually we are very serious to take them to the court for making complaint
We cannot go to mr *** level
No refunds will be issued
Both rings have been sized and he has the contractual obligation to pickup the ring
Thanks

Hi I understand ms *** is used to return jewelry at many places ,please look at the review on the Revdex.com's site that she had made about us She has lied that she has not received the package for months .first lie is that she received the package and
refused to accept the package , second is that even as of today it has been not three months since purchase was made.Ms *** is and was fully aware that once you size a ring it is not refundable or exchangeable, she had a issue with stone falling out which was resolved and even shipped for free ( I am attaching pictures of package sent which indicates the package was returned.I am also sending you copy of sales agreement signed by her on credit card slip and our store receipt.her issue was resolved which was under the warranty and even shipped for free .since ring is been sized and her issue is taken care off , we cannot issue any refund, she can pick up the ring from the store , as a courtesy we will even exchange the ring for her but refund will not be made ,even though she is very disgruntled and been posting wrong reviews about us but we are still going out of our way to help her ,even though we were harassed and threatened at our store by her intoxicted boy friend and even on our *** page but we would exchange it for her but no refunds will be issued.thanks and have a good day

Horrible quality and customer service
I purchased a ring on January Less than 24hrs after purchasing the ring a diamond fell out I went back the next day and told them I wanted my money back and to return the ringThe said the do not do returns which they do not tell you before purchasing It says it in very small letters on your receipt you get after you already bought it After arguing with them they told me they will put the diamond back in and I could pick it up I told them I lived over an hour away and they said ok it will cost extra to ship itIt wasn't about the money it was the fact that their product was crap and I shouldn't have to pay for it to be shipped especially when they should've taken it back in the first place!! They said it would be at my home the following Tuesday Now it's been MONTHS and I NEVER received the P.O.S ring and they REFUSE TO GIVE ME MY MONEY BACK
About a week after this incident I went to another jewelry store in the mallThey had the same ring with better quality and cheaperWhen I told them what happened with The international diamond company they told me that they don't like to talk bad about other companies at all but they havent heard anything good about that company and customers have come to them telling them horrible stories about the company ripping people off!
P.SI have never been to a jewelry store that would not let you return a product a broken product at thatVery poor customer service and qualityThey should not be able to do business anymore and if I could rate them a times I would !

I bought a ring from this store and it was excellent value. The lady that served me was very polite and helpful and offered to have my ring resized at no extra cost within 30 minutes. They double checked my ring size and I collected it 30 minutes later. It is a perfect fit and I am thrilled with it.

Initial Business Response /* (1000, 7, 2014/05/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]
This was a custom order in size 13 , it was promised in 3 to 4 weeks and when we called customer told us that they do not...

want the ring any more.
We clearly told them when they were placing the order that it a size 13 ring and is custom made and will not be cancel able ,especially when ring was ready as promised a week ago they came to the store and have picked up thef ring and as a courtesy we have given them a tungsten ring free which we sell for $ 100.00
Thanks

Less than one month ago, the International Diamond Co at Woodfield Mall replaced a watch battery. It worked for less than 2 weeks. I returned today to ask for my money back. I did not want another of his batteries. He was exceedingly rude and accused me of wrecking my watch then trying to get "something for nothing." He wouldn't give my watch back until he installed another battery even though I reiterated I didn't want his battery. His manner was angry and loud. He was accusatory and belligerent. I will NEVER shop at this establishment again, and will tell everyone I know not to bother either.

Initial Business Response /* (1000, 5, 2014/06/09) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
with due respect to the customer,this ring has tiny one point diamonds,it was brought to us for rhodium job the ring was exteemly filthy,all we did it polish and cleaned the...

ring ,it does not make any sense for us to change only one tinny little diamond , the ring looked great ,may be after cleaning the ring the flaw in her ring become more visible.
we have not done any thing wrong actually made the not clean ring shiny and pretty ,
Job is done right ,she should complain about the diamond to the place where she bought the ring from,
we do honest and professional business people bring their jewelry worth hundreds and thousands of dollars and we have millions of happy customer,the complain is false even her husband agreed to it when she came back to complain about that.
there is nothing we can do ,our job is done right.
Again she should talk this issue to the place where she bought the ring from.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The ring is pretty new, so it couldn't be that filthy as you are explaining it here. It was pretty and shiny already, the only reason why I did submit it to the jeweler for re-rhodium was that I did it together with my chain.
I bought this ring new and paid a lot of money for it, and believe me I examined it before I bought it. All the diamonds were perfect, pretty and shiny! If I would see that issue at the moment of buying, I wouldn't even buy this ring.
Also when we were there with my husband we saw how the jeweler was working on the other ring and there were a lot of tinny little diamonds around him. Which means my "tinny little diamod", which was much better quality could be extracted and used on their own purpose.
Me and my husband were both shocked and very upset by this unprofessional work.
I paid a lot of money for this quality ring and nobody has the right to exchange stones on it.
Also, please find attached the certificate I received from the place where I bought this ring, which states clarity range, color range, carat weight and the price of the diamonds.
I will be able to submit much more paperwork if you need me to.
Final Business Response /* (4000, 9, 2014/06/11) */
Hi
I would like to expose the lies she is making in the complain .1-first lie is that why would you bring a brand new ring for Rodiium and polishing ,
2-the so called appraisal ( which is not a certificate ) has a appraisal date of 2013 ,which shows that ring was not brand new.
3- litille that she knows that the husband told me that they are planing to buy this ring from a friend you has a little store in Addison ( I don't remember the town exactly).and that it is a pre owned ring .
4- I think they are trying to pull a scam on us becaause you be the judge and see the so called appraisal was made in 2013.
We don't have done any thing wrong and just for your information ( you can confirm with any jeweler rhodium plating is a 45 second to a minute process altogether with polishing it takes about 20 minutes .
Our reputation is more important for us , as a courtesy we can replace the tinny one pointer diamond for her even though it is not our fault and it has to be done within this week on weekdays only .
Again to all our dear customers this complain is not true and be the judge your self , why would a jeweler [redacted] a tiny worthless one point diamond .
Please do not pay attention on her false complain .
Final Consumer Response /* (4200, 11, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear people, I don't think that reliable and trust worth business or person should call a customer "lier". The owner doesn't show any respect to his customers, so I don't think that his business is worth your attention.
Few facts here - yes, the date on the appraisal is 2013. That's why I said that the ring is almost new (I never said it was brand new), as it was bought just a year ago. You can clearly see the date of purchase there, it is not a secret.
You also can read on the appraisal that the information is based on current retail value and may absolutely be used for insurance purposes. Which means it is true and valid.
Yes, we bought this brand new ring from our friends who own 2 big jewelry stores - one in [redacted] Hills Mall and the other one in[redacted] Mall. They are very respected people. That is why I bought my ring from them. And I know that they would never mistaken me - I trust them.
Please also read all the previous complains to this International Diamond Company. You will see that a lot of people were fooled by them and that the owner calls all of them "liers". Can all the people be liers??? Would the real businessman call his customers like that?
Also, I would suggest you to read reviews online, it says a lot about this "professional" business. People are not happy at all.
From the previous complaint cases I can predict that Revdex.com will probably close it as resolved as the owner offers the solution - to change the diamond. But as everybody else before - I would never go back to that store. I don't trust these people and I would never ever let them even touch my jewelry.
It takes 6 months to earn a customer, but it takes 6 seconds to lose one...
Very poor and unprofessional business.