Dear Ms [redacted] :Please accept this letter as response that we have received the Revdex.com complaint from [redacted] regarding order #[redacted] 11.Ms [redacted] placed this order online on August 15,Our system automatically generated an order confirmation and expected delivery date of 8/19/Unfortunately, the product was on back order and Ms [redacted] was not notifiedThe product shipped 8/19.Once Ms [redacted] contacted E-Z Up regarding the situation, we contacted FedEx and had the shipment returned to our warehouseWe have confirmed the item was returned to our warehouse and a full credit of $was processed on Tuesday, September 13,2016.I attempted to contact Ms [redacted] but was only able to leave a voicemailI did receive a return call from Ed, Ms [redacted] 's fiance, and explained a full credit was already processed for this order [redacted] Dealer Sales Supervisor & Internet Merchandiser
Final Consumer Response / [redacted] (2000, 9, 2016/05/31) */ I did finally receive my refund last weekI want to thank you for your assistance
Dear Ms [redacted] :Please accept this letter as response that we have received the Revdex.com complaint from [redacted] regarding order #[redacted] 11.Ms [redacted] placed this order online on August 15,Our system automatically generated an order confirmation and expected delivery date of 8/19/Unfortunately, the product was on back order and Ms [redacted] was not notifiedThe product shipped 8/19.Once Ms [redacted] contacted E-Z Up regarding the situation, we contacted FedEx and had the shipment returned to our warehouseWe have confirmed the item was returned to our warehouse and a full credit of $was processed on Tuesday, September 13,2016.I attempted to contact Ms [redacted] but was only able to leave a voicemailI did receive a return call from Ed, Ms [redacted] 's fiance, and explained a full credit was already processed for this order [redacted] Dealer Sales Supervisor & Internet Merchandiser