International Golf Discount

Thank you for the opportunity to respond to the complaint lodged by [redacted]-ID #[redacted].[redacted] manages the apartment complex at [redacted]. There is no visitor parking. All tenants display hang tags. Any vehicle that does not display a hang tag is to be towed per our...

contract with [redacted]. Mr. [redacted] was parked in this lot in the space marked for apartment 5.Mr. [redacted] has stated numerous complaints.Complaint 41. He was illegally towed.Response. It is unfortunate that he did not see the two signs (12" by 18") that were posted on the building but it is obvious that this lot is parking for an apartment building. The spaces are numbered. The pavement is a different color and height from the adjacent alley and surrounding apartment parking lots.Complaint 42. The tow driver and CS said the sign was not visible. Response. This is an untruth. I was the person who spoke to Mr. [redacted] on the night he was towed and have responded two times to his emails. I told him that the signs were in the only spot that they could be put. He speaks of a pole close to the lot where he was towed from but that is a utility pole and it isn't even on the parking lot he was towed from.Complaint #3. There were scuffs on the door handle.Response. We never enter a car and would not ever touch the car door. To tow a vehicle, we put the drive wheels on go-jaks (small dollies) in order to manually push the vehicle into position to tow. In addition, Mr. [redacted] stated in an email to me that his emergency brake was on but we would not be able to manually push the vehicle if the emergency brake was set.Complaint #4. Undercarriage damage.Response. I have communicated numerous times with Mr. [redacted] but this is a new complaint. When we tow a car, we use a wheel lift that onlytouches the tires. We do not touch the undercarriage of a car.Mr. [redacted] keeps adding complaints. In our phone conversation he complained about being towed. In the first email, he again questions why he was towed and speaks of scratches on his door. In the second email, he questions about the emergency brake. In his correspondence with you, he questions undercarriage damage. He has threatened to contact the Revdex.com, his relative in law enforcement and going to court. My opinion is that he keeps adding complaints and threats in the hope that we will refund his money. As Mr. [redacted] stated in his email, this was his first time in Muncie and "I don't know any other place beyond where I saw other cars parked". Unfortunately that space was reserved for a tenant of the apartment complex. Tenants pay for their reserved space. We removed his car per our contract with the [redacted]. We will not refund his money. I don't exactly understand what he means by "as well as my undercarriage vehicle to be fixed: whether it be the number, side, etc" in his desired settlement but we did not damage his vehicle as we only touch the drive wheels on a vehicle when we tow it.If there is any other information that I can provide, please feel free to contact me at 765-292-5092. Thank you for the opportunity to respond and I look forward to hearing from you about this complaint and my response.Sincerely, Barbara L[redacted]