International Hair Design by Ralf

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached a professional review of the hair cut and color to this complaint.I continue to be very discouraged at International Hair Design by Ralf's allegations and lack of true customer service.International Hair Design by Ralf claims my cut was done incorrectly before I entered their salonThis is not truein fact, my cut was what I liked and I asked for it to remain the same, just trimmed a bit shorterI explained to the hair stylist that I have seen hair cuts that appear to have a V shape in the back and that that was not what I wantedI did say I was unhappy with a mistake on the color a past hair stylist had made on my hair (which was fixed with no issues 5-months previously)I was never told what colors were going to be put into my hair and was never presented with color swatchesI was only shown color swatches when I went back to show them what I didn't like and said to them "I would have appreciated seeing color swatches in the very beginningbut I was reassured by the hair stylist that I could trust him and he would give my hair what it needed"".I was very excited to see that their customers in the salon appeared to be good friends of theirs and spoke highly of Ralf and his wifeKnowing that they were long time friends and customers made me feel extremely uncomfortable when I saw the style that was done on my hairI felt put on the spot when asked if I liked the style so I nodded and got out as quickly as I couldI am not good with confrontation and have never had a style that I was that embarrassed by beforeI understand that STYLES are not permanent, and I figured if I rushed home to style it myself that I would see that the cut and color was greatbut it wasn't.When I called Ralf on Tuesday May (days after my appointment, the first day they were open after my appointment) I spent several minutes explaining to him what I didn't like about the cutI even apologized to him for I felt that this was an awkward conversationNot once did Ralf apologize or ask what he could do to help the situation or to help fix what was doneInstead he immediately got defensive and angryAs soon as I could hear how angry he was over the phone, I knew I would not go back to the salon without someone to observe their behavior.As I mentioned earlier, I am uncomfortable and anxious in confrontational situations so I asked my mother to accompany me to the hair salonI was told that it is professional to allow a hair stylist to observe your hair cut or color if you do not like it so they can learn for their next experienceI thought I was doing the right thingMy mother and I spent 10-minutes pointing out what I did not like and what we knew were errors in the color and cutThe entire time I was told by the salon owner that I did not know what I was talking about and that it didn't matter if I didn't like it because it was done "technically correct"I started crying and was visibly shaking due to how aggressive the family was being towards me and my mother I felt like no matter what I said I wasn't being heard or understoodI did sit down and allow the owner to go through my hair, that was when he was aggressively hitting me with his comb to a point that I had to ask multiple times for him to get away from meThey say that I did not give them a chance to see if there was any wrong doing but that is completely falsethe fact is that they will not admit wrong doing even when shown pictures and shown in person, so there is nothing that can be doneAt that point I explained that I would not allow any of them to touch my hair and that I wanted a refund.They said the only way I would receive a refund is if I allowed them to fix my hairI told them I was extremely confusedI asked how could they own a salon and not understand what customer service is supposed to be like?Overall the entire experience of International Hair Design by Ralf has been disappointing and stressful The owner kept telling me that they have been in business for years and have never had a single complaintso I don't understand why they are so reluctant to refund one unhappy customers appointment?

Hello ***,In response to the complaint number ***.The client in question did indeed have a service done on May 14, 2016. On arrival the client was given a full consultation, during the consultation it was observed that the front of her hair had been cut much shorter than the back of
the hair, our recommendation was that the haircut be shortened in the back to remove the 'tail' of the haircutOn further evaluation choppy long layers had been addedWe asked the client the reason for this, and it was that she was very unhappy with the last several hairdressers she had hired, and that the last was a friend of hers that had just graduatedShe was told that by shortening the haircut dramatically was the only way to completely fix the issue, she was unwilling, and so we agreed to cut only to just below the shoulder, and to cut even layers between, but that some shorter bits would still hang out until they had grown into the hair length she was trying to attainClient also asked for a long sidebang that would look like a face framing when flat ironed. As to the colour of her hair, it was over bleached in some parts, and her natural hair colour of 6N was showing through about inchesOur recommendation was to add some of her natural colour, a 6N dark blonde in foil packets, alternating with low volume bleach so as not to damage the already compromised hairShe was given several options for the colour, and several pricing options as wellShe agreed after seeing swatches on 6N Dark Blonde lowlights, and a 9N Light Blonde highlight. The client was then given several options as to styling, my son offered to blow out her hair straight, to diffuse it for natural curls, or to have something big with volume, she chose to have her hair styled with pin curls, an option we usually up charge forShe was overwhelmingly pleased with the result, she was shown the back with the mirror, and she said she loved the colourWe have two clients that are witness to this and would testify.Five days later we received a call, the client *** was rude on the phone, demanding to speak to the ownerShe yelled on the phone that she wanted her money back with no explanation of why she was displeased with the service, and threatened defamationRalf, the owner, asked her to come to the salon so he could examine the work, and if there was a mistake, it would be correctedThe client agreed and we set an appointment for her to return. The client showed up to the appointment late, as we were closing, we were subsequently all free to discuss the service with her and try to come to a conclusion as to what could be doneThe client refused to talk to us, and she and her mother attempted to create a confrontation, only demanding money backWe asked the client to please sit down so the hair could be examined by the ownerShe begrudgingly agreedHer hair was purposely crimped out and burnt with a flat ironUpon examination of the hair cut, all lines were perfectly uniform and cut to high standard, the owner Ralf patiently explained how the haircut is structured in angles, and showed her how the angles were not cut incorrectly. The hair colour was found to be a 6n, a swatch showed that that was exactly what she wanted, her complaint that not every hair was covered was explained in that she had opted for a partial highlight without a demipermanent for her previously coloured hair, which was a full head hilightWe offered to add free foils to add to her look, she started screaming "don't fking touch me" and started sobbingOur store policy does not reimburse for any service that is not disputed on the day of the service, and if found to be not what the client wanted would have warranted no charge, after the date in question, our policy is that we will recut or re-colour any part of the hair in dispute if warranted free of charge. The owners having emigrated to this country have an accent, the client and her mother began to claim that they had no idea how things work in this country, and that they must reimburse the money or they would simply dispute the charge on their credit card, my son explained to them that legally we had no obligation to return their money if they refused to have their services even looked at, and since they would not allow us to 'touch' her hair as she says, we cannot find any wrongdoing on our part. We could not warrant a refund on a three hour service when there was no mistake in either haircut or colour, and we believe our reputation will defend us in any attempt at defamation. She was visibly upset, but I find that was most likely because she was not getting what she wanted without us seeing any wrongdoingThe allegations that as owner, I 'aggressively slapped my comb on her' is outrageous and simply not trueWe did not berate the client, we merely were trying to make her happy with the hair that we were given to work on, which was in considerably bad shape on arrivalThe client was even given a free conditioning treatment during the initial service as I had seen the damage from afar. As we had done what was asked, after much deliberation with her prior to the service, and as there could be no wrongdoing or mistakes found when checking the haircut, and as she refused to allow additional services to remedy the apparent miscommunication on her part, I feel there is nothing we can do to remedy this situationThe client became increasingly hostile, and asked to photograph our licenses which of course it is on display, we urged her to contact the Revdex.com if she felt she was still in the right, I assume this is why I am writing this letter

To those concerned;First of all, if there is a problem with a clients hair in our Salon, we will resolve the issue in our salon to the full satisfaction of the clientIt is our salon policy, which you can look at on our website under 'Policy' at *** "We do not issue refunds on salon servicesHowever, should you have any questions or concerns about the service you have received in the salon, please notify a salon coordinator within three days of your serviceIf you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspectedAt that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only with in the two weeks of the initial service."This is the industry standard for hair services, almost every salon not only in the area, but around the world has this policy, we can correct the service if you think there is a problem, but we do not simply offer refunds on our services, especially when they were agreed upon prior to the consultation and happily received upon completion and leaving the salonI have to disregard much of the attached "professional review" because first off, it is full of vitriolic and biased accounts claiming to know what my employee said during the consultation, that it was "not a proper consultation"My employee has been trained by multiple institutions on in depth consultation, and is a colour educator for Aveda CorporationThe lady that wrote this letter alleges that the consultation was not properly initiated, and then contradicts everything that was discussed and agreed upon by the clientThe allegations of incompetence and that my employee is "unlicensed" is an insult to the industryShe goes on to allege that "pin-curls are outdated and that hot tools must be used"Correction: styles were shown before the styling began, "50's" styles are trending, and to achieve that look a stylist must be proficient at every technique available to them to achieve that look, just because a stylist in Ontario no longer is capable of doing a service that was practiced years ago does not make that practice null and voidAs the stylist in the letter admits, it is a more complex and difficult procedure to accomplishThe reason it was styled in this way as was made overwhelmingly clear to the client, was that her hair was brittle and damaged, and that heat styling was not recommended with the current state of her hairThe client blushed and admitted to having over used the flat iron. Furthermore: "During the consultation, should there be any previous over-processing due to prior chemical services, heat damage, or any other issues with your hair that may affect the outcome of your hair service, you will be made aware before your service is started" - From our policy section. The client was given a thorough consultation and given several options, allegations that no colour swatches were shown is also an abject lie, as I myself as the owner, and everyone in the salon that day witnessed the consultationThose clients were not "friends", they spoke friendly with us because they, as most of our clients, have been with us for several years, some have been with us for decadesThe client further asked for a haircut that was to be air dried, that she only flat ironed her hair "occasionally", and would attempt to abstain for the reasonable health of her hair in the short term, so the haircut was naturally cut slightly loose (she has natural wave), as anyone who is licensed should know, hair is cut to the styleShe picked the swatches which were held to her head, and she agreed to have her hair cut shorter than she initially wanted to compensate for all the damage, and for the chunks of hair missing in the front of her haircut. She goes on to insinuate that the photos she attached are what was shown to the stylist, this is not accurate, the client did not have photos to show my stylist, books were shown, images were pulled up on both my employee and the clients phone, those two images were not among themThe next insult is that we are too incompetent to know what balyage means, we absolutely know how to do balyage and often do this service, the client however during the consultation mentioned it, but also wanted to go darker in between, as she had overbleached damaged hair, balyage was not recommended, the client agreed that foils would be the more cost effective method to achieve the desired lookThe stylist that wrote the assessment claims to know exactly how the looks in those photos were achieved, any stylist that has basic colour education would know that to achieve those looks, there are many different methods of achieving that look, to claim there is only one method is an abject lieI could dissect every insinuation, but going on it becomes more and more evident that either the client or the stylist in the letter are purposefully lying, and manufacturing pictures to defame our companyAfter years in the beauty industry, I refuse to be insulted by rude language and by manufactured pictures. The day *** came back her hair was a mess, she had purposefully burned the ends of her hair with a flat iron, probably due to inexperience with stylingShe did allow me, reluctantly, to comb out her hair and check the haircut, the bottom of her hair did not look like in the picture that was attached, it was a perfectly straight line, all lines of the haircut angling were also correct, so to me it seems that a week later, she had her friends purposefully style or chop into the haircut and take photographs to defame my salonTo tell me, a Friseurmeister of Ulm, a hair educator, and a member of Intercoiffure that I cannot check a haircut, and how a haircut must be parted by someone in Canada is the supreme insult, this is basic education in hairdressing, the center cross part is used for the haircut that was desired, a Coup Sauvage, regardless of where the parting will lieThen allegations that I hit her with a comb? Absolute desperation to force her will on what customer service should be all about; unfortunately for the client, I will not be bullied in my own hair salonWhy if I had no complaints from my salon will I not just cave and cut her a check? Because that would be admittance to wrongdoing where none took placeI also find it ironic that the staged pictures, mind you this was a week after we had examined the haircut, were taken in a household kitchen, so the person that is questioning our professionalism and our licensing never bothered to consider the safety of the client and the regulations and permits required of anyone practicing in New York State, I highly doubt the property was inspected, or that code was followedIf the client was serious about having her hair reviewed by someone else, she would not have chosen a close friend from Ontario, rather a local salon that had a License to Operate a Beauty Enhancement BusinessDoes the stylist from Ontario even have New York State Cosmetology license? If not, she could be fined for practicing without a license. So in recap, the client agreed to thus prior to any services being done: Foils rather than Balyage, alternating 6N and bleach with low volume, 6N being just a tinge darker than her natural 6/7N (what this constitutes is different depending on training, and the ability to see colour, if the stylist from Ontario would like to come to the salon to look at our swatches on the clients head to her regrowth, that can be arranged), with a budget that limited the amount of foils to a partial hi-lightA haircut of long layers (Coup Sauvage), necessitating cutting her hair shorter than initially desired, to compensate and balance the mistakes in her previous haircutStyling using Pin Curls, as she wanted her hair "big"A conditioning treatment was provided free of chargeAs far as I was allowed to inspect the services, the haircut was correct, the colour was correct, and we offered free of charge to reshape the haircut if she wanted to wear her hair flat ironed all the time, and we offered to add free hi-lights to the top since she felt there were not enough foils in the front section of her hairThe client refused and as per our Salon Policies relinquished her right to have the services be redone to her satisfactionThe client even admits in her last message that she is anxious and neurotic, that would explain her apparent miscommunication, but that is not our fault, we practiced our craft to the best of our ability according to the desires and agreements of the client in question, and to the standards of New York State Department of Licensing. We have two witnesses that can attest to not only the quality of our consultation at the initial service, but the overwhelming glee with which the client left our salon on the day of her serviceWhat confuses me the most was that after reviewing her hair, and offering to redo the service, before she left she said that my employee should keep the tip and that she would attempt to fraudulently dispute the charge on her card, I don't understand why she would not want the tip back if she was displeased with the serviceMy assessment of the situation is that either the client is mentally unstable, and for this reason creates a delusion of what occurred that day, that the client was sent by a rival salon to defame our reputation, or that this is a scam whereby the client gets her hair done by different salons every months, complains, and demands her money back to essentially get free services doneEither way, we did everything we agreed on with her, we gave her a thorough consultation, and we gave her options during the dispute to change the appearance of her hair, and were met with nothing but rude and insinuating languageFinally, we complied with everything in our Salon Policy which was made clear to the client on her initial call to the salon with her apparent displeasureWe can find no way of resolving this dispute further, as our salon policy and the behavior of the client no longer warrants a re-service. Sincerely,Ralf ***,Owner, International Hair Design by Ralf* *** ***
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Hello ***,In response to the complaint number ***.The client in question did indeed have a service done on May 14, 2016. On arrival the client was given a full consultation, during the consultation it was observed that the front of her hair had been cut much shorter than the back of
the hair, our recommendation was that the haircut be shortened in the back to remove the 'tail' of the haircutOn further evaluation choppy long layers had been addedWe asked the client the reason for this, and it was that she was very unhappy with the last several hairdressers she had hired, and that the last was a friend of hers that had just graduatedShe was told that by shortening the haircut dramatically was the only way to completely fix the issue, she was unwilling, and so we agreed to cut only to just below the shoulder, and to cut even layers between, but that some shorter bits would still hang out until they had grown into the hair length she was trying to attainClient also asked for a long sidebang that would look like a face framing when flat ironed. As to the colour of her hair, it was over bleached in some parts, and her natural hair colour of 6N was showing through about inchesOur recommendation was to add some of her natural colour, a 6N dark blonde in foil packets, alternating with low volume bleach so as not to damage the already compromised hairShe was given several options for the colour, and several pricing options as wellShe agreed after seeing swatches on 6N Dark Blonde lowlights, and a 9N Light Blonde highlight. The client was then given several options as to styling, my son offered to blow out her hair straight, to diffuse it for natural curls, or to have something big with volume, she chose to have her hair styled with pin curls, an option we usually up charge forShe was overwhelmingly pleased with the result, she was shown the back with the mirror, and she said she loved the colourWe have two clients that are witness to this and would testify.Five days later we received a call, the client *** was rude on the phone, demanding to speak to the ownerShe yelled on the phone that she wanted her money back with no explanation of why she was displeased with the service, and threatened defamationRalf, the owner, asked her to come to the salon so he could examine the work, and if there was a mistake, it would be correctedThe client agreed and we set an appointment for her to return. The client showed up to the appointment late, as we were closing, we were subsequently all free to discuss the service with her and try to come to a conclusion as to what could be doneThe client refused to talk to us, and she and her mother attempted to create a confrontation, only demanding money backWe asked the client to please sit down so the hair could be examined by the ownerShe begrudgingly agreedHer hair was purposely crimped out and burnt with a flat ironUpon examination of the hair cut, all lines were perfectly uniform and cut to high standard, the owner Ralf patiently explained how the haircut is structured in angles, and showed her how the angles were not cut incorrectly. The hair colour was found to be a 6n, a swatch showed that that was exactly what she wanted, her complaint that not every hair was covered was explained in that she had opted for a partial highlight without a demipermanent for her previously coloured hair, which was a full head hilightWe offered to add free foils to add to her look, she started screaming "don't fking touch me" and started sobbingOur store policy does not reimburse for any service that is not disputed on the day of the service, and if found to be not what the client wanted would have warranted no charge, after the date in question, our policy is that we will recut or re-colour any part of the hair in dispute if warranted free of charge. The owners having emigrated to this country have an accent, the client and her mother began to claim that they had no idea how things work in this country, and that they must reimburse the money or they would simply dispute the charge on their credit card, my son explained to them that legally we had no obligation to return their money if they refused to have their services even looked at, and since they would not allow us to 'touch' her hair as she says, we cannot find any wrongdoing on our part. We could not warrant a refund on a three hour service when there was no mistake in either haircut or colour, and we believe our reputation will defend us in any attempt at defamation. She was visibly upset, but I find that was most likely because she was not getting what she wanted without us seeing any wrongdoingThe allegations that as owner, I 'aggressively slapped my comb on her' is outrageous and simply not trueWe did not berate the client, we merely were trying to make her happy with the hair that we were given to work on, which was in considerably bad shape on arrivalThe client was even given a free conditioning treatment during the initial service as I had seen the damage from afar. As we had done what was asked, after much deliberation with her prior to the service, and as there could be no wrongdoing or mistakes found when checking the haircut, and as she refused to allow additional services to remedy the apparent miscommunication on her part, I feel there is nothing we can do to remedy this situationThe client became increasingly hostile, and asked to photograph our licenses which of course it is on display, we urged her to contact the Revdex.com if she felt she was still in the right, I assume this is why I am writing this letter.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a professional review of the hair cut and color to this complaint.I continue to be very discouraged at International Hair Design by Ralf's allegations and lack of true customer service.International Hair Design by Ralf claims my cut was done incorrectly before I entered their salonThis is not truein fact, my cut was what I liked and I asked for it to remain the same, just trimmed a bit shorterI explained to the hair stylist that I have seen hair cuts that appear to have a V shape in the back and that that was not what I wantedI did say I was unhappy with a mistake on the color a past hair stylist had made on my hair (which was fixed with no issues 5-months previously)I was never told what colors were going to be put into my hair and was never presented with color swatchesI was only shown color swatches when I went back to show them what I didn't like and said to them "I would have appreciated seeing color swatches in the very beginningbut I was reassured by the hair stylist that I could trust him and he would give my hair what it needed"".I was very excited to see that their customers in the salon appeared to be good friends of theirs and spoke highly of Ralf and his wifeKnowing that they were long time friends and customers made me feel extremely uncomfortable when I saw the style that was done on my hairI felt put on the spot when asked if I liked the style so I nodded and got out as quickly as I couldI am not good with confrontation and have never had a style that I was that embarrassed by beforeI understand that STYLES are not permanent, and I figured if I rushed home to style it myself that I would see that the cut and color was greatbut it wasn't.When I called Ralf on Tuesday May (days after my appointment, the first day they were open after my appointment) I spent several minutes explaining to him what I didn't like about the cutI even apologized to him for I felt that this was an awkward conversationNot once did Ralf apologize or ask what he could do to help the situation or to help fix what was doneInstead he immediately got defensive and angryAs soon as I could hear how angry he was over the phone, I knew I would not go back to the salon without someone to observe their behavior.As I mentioned earlier, I am uncomfortable and anxious in confrontational situations so I asked my mother to accompany me to the hair salonI was told that it is professional to allow a hair stylist to observe your hair cut or color if you do not like it so they can learn for their next experienceI thought I was doing the right thing. My mother and I spent 10-minutes pointing out what I did not like and what we knew were errors in the color and cutThe entire time I was told by the salon owner that I did not know what I was talking about and that it didn't matter if I didn't like it because it was done "technically correct"I started crying and was visibly shaking due to how aggressive the family was being towards me and my mother I felt like no matter what I said I wasn't being heard or understood. I did sit down and allow the owner to go through my hair, that was when he was aggressively hitting me with his comb to a point that I had to ask multiple times for him to get away from meThey say that I did not give them a chance to see if there was any wrong doing but that is completely falsethe fact is that they will not admit wrong doing even when shown pictures and shown in person, so there is nothing that can be done. At that point I explained that I would not allow any of them to touch my hair and that I wanted a refund.They said the only way I would receive a refund is if I allowed them to fix my hairI told them I was extremely confusedI asked how could they own a salon and not understand what customer service is supposed to be like?Overall the entire experience of International Hair Design by Ralf has been disappointing and stressful The owner kept telling me that they have been in business for years and have never had a single complaintso I don't understand why they are so reluctant to refund one unhappy customers appointment?

To those concerned;First of all, if there is a problem with a clients hair in our Salon, we will resolve the issue in our salon to the full satisfaction of the clientIt is our salon policy, which you can look at on our website under 'Policy' at *** "We do not issue refunds on salon servicesHowever, should you have any questions or concerns about the service you have received in the salon, please notify a salon coordinator within three days of your serviceIf you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspectedAt that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only with in the two weeks of the initial service."This is the industry standard for hair services, almost every salon not only in the area, but around the world has this policy, we can correct the service if you think there is a problem, but we do not simply offer refunds on our services, especially when they were agreed upon prior to the consultation and happily received upon completion and leaving the salonI have to disregard much of the attached "professional review" because first off, it is full of vitriolic and biased accounts claiming to know what my employee said during the consultation, that it was "not a proper consultation"My employee has been trained by multiple institutions on in depth consultation, and is a colour educator for Aveda CorporationThe lady that wrote this letter alleges that the consultation was not properly initiated, and then contradicts everything that was discussed and agreed upon by the clientThe allegations of incompetence and that my employee is "unlicensed" is an insult to the industryShe goes on to allege that "pin-curls are outdated and that hot tools must be used"Correction: styles were shown before the styling began, "50's" styles are trending, and to achieve that look a stylist must be proficient at every technique available to them to achieve that look, just because a stylist in Ontario no longer is capable of doing a service that was practiced years ago does not make that practice null and voidAs the stylist in the letter admits, it is a more complex and difficult procedure to accomplishThe reason it was styled in this way as was made overwhelmingly clear to the client, was that her hair was brittle and damaged, and that heat styling was not recommended with the current state of her hairThe client blushed and admitted to having over used the flat iron.? Furthermore: "During the consultation, should there be any previous over-processing due to prior chemical services, heat damage, or any other issues with your hair that may affect the outcome of your hair service, you will be made aware before your service is started" - From our policy section.? The client was given a thorough consultation and given several options, allegations that no colour swatches were shown is also an abject lie, as I myself as the owner, and everyone in the salon that day witnessed the consultationThose clients were not "friends", they spoke friendly with us because they, as most of our clients, have been with us for several years, some have been with us for decadesThe client further asked for a haircut that was to be air dried, that she only flat ironed her hair "occasionally", and would attempt to abstain for the reasonable health of her hair in the short term, so the haircut was naturally cut slightly loose (she has natural wave), as anyone who is licensed should know, hair is cut to the styleShe picked the swatches which were held to her head, and she agreed to have her hair cut shorter than she initially wanted to compensate for all the damage, and for the chunks of hair missing in the front of her haircut.? She goes on to insinuate that the photos she attached are what was shown to the stylist, this is not accurate, the client did not have photos to show my stylist, books were shown, images were pulled up on both my employee and the clients phone, those two images were not among themThe next insult is that we are too incompetent to know what balyage means, we absolutely know how to do balyage and often do this service, the client however during the consultation mentioned it, but also wanted to go darker in between, as she had overbleached damaged hair, balyage was not recommended, the client agreed that foils would be the more cost effective method to achieve the desired lookThe stylist that wrote the assessment claims to know exactly how the looks in those photos were achieved, any stylist that has basic colour education would know that to achieve those looks, there are many different methods of achieving that look, to claim there is only one method is an abject lieI could dissect every insinuation, but going on it becomes more and more evident that either the client or the stylist in the letter are purposefully lying, and manufacturing pictures to defame our companyAfter years in the beauty industry, I refuse to be insulted by rude language and by manufactured pictures.? The day *** came back her hair was a mess, she had purposefully burned the ends of her hair with a flat iron, probably due to inexperience with stylingShe did allow me, reluctantly, to comb out her hair and check the haircut, the bottom of her hair did not look like in the picture that was attached, it was ? a perfectly straight line, all lines of the haircut angling were also correct, so to me it seems that a week later, she had her friends purposefully style or chop into the haircut and take photographs to defame my salonTo tell me, a Friseurmeister of Ulm, a hair educator, and a member of Intercoiffure that I cannot check a haircut, and how a haircut must be parted by someone in Canada is the supreme insult, this is basic education in hairdressing, the center cross part is used for the haircut that was desired, a Coup Sauvage, regardless of where the parting will lieThen allegations that I hit her with a comb? Absolute desperation to force her will on what customer service should be all about; unfortunately for the client, I will not be bullied in my own hair salonWhy if I had no complaints from my salon will I not just cave and cut her a check? Because that would be admittance to wrongdoing where none took placeI also find it ironic that the staged pictures, mind you this was a week after we had examined the haircut, were taken in a household kitchen, so the person that is questioning our professionalism and our licensing never bothered to consider the safety of the client and the regulations and permits required of anyone practicing in New York State, I highly doubt the property was inspected, or that code was followedIf the client was serious about having her hair reviewed by someone else, she would not have chosen a close friend from Ontario, rather a local salon that had a License to Operate a Beauty Enhancement BusinessDoes the stylist from Ontario even have New York State Cosmetology license? If not, she could be fined for practicing without a license.? So in recap, the client agreed to thus prior to any services being done: Foils rather than Balyage, alternating 6N and bleach with low volume, 6N being just a tinge darker than her natural 6/7N (what this constitutes is different depending on training, and the ability to see colour, if the stylist from Ontario would like to come to the salon to look at our swatches on the clients head to her regrowth, that can be arranged), with a budget that limited the amount of foils to a partial hi-lightA haircut of long layers (Coup Sauvage), necessitating cutting her hair shorter than initially desired, to compensate and balance the mistakes in her previous haircutStyling using Pin Curls, as she wanted her hair "big"A conditioning treatment was provided free of chargeAs far as I was allowed to inspect the services, the haircut was correct, the colour was correct, and we offered free of charge to reshape the haircut if she wanted to wear her hair flat ironed all the time, and we offered to add free hi-lights to the top since she felt there were not enough foils in the front section of her hairThe client refused and as per our Salon Policies relinquished her right to have the services be redone to her satisfactionThe client even admits in her last message that she is anxious and neurotic, that would explain her apparent miscommunication, but that is not our fault, we practiced our craft to the best of our ability according to the desires and agreements of the client in question, and to the standards of New York State Department of Licensing.? We have two witnesses that can attest to not only the quality of our consultation at the initial service, but the overwhelming glee with which the client left our salon on the day of her serviceWhat confuses me the most was that after reviewing her hair, and offering to redo the service, before she left she said that my employee should keep the tip and that she would attempt to fraudulently dispute the charge on her card, I don't understand why she would not want the tip back if she was displeased with the serviceMy assessment of the situation is that either the client is mentally unstable, and for this reason creates a delusion of what occurred that day, that the client was sent by a rival salon to defame our reputation, or that this is a scam whereby the client gets her hair done by different salons every months, complains, and demands her money back to essentially get free services doneEither way, we did everything we agreed on with her, we gave her a thorough consultation, and we gave her options during the dispute to change the appearance of her hair, and were met with nothing but rude and insinuating languageFinally, we complied with everything in our Salon Policy which was made clear to the client on her initial call to the salon with her apparent displeasureWe can find no way of resolving this dispute further, as our salon policy and the behavior of the client no longer warrants a re-service.? Sincerely,Ralf ***,Owner, International Hair Design by Ralf* *** ***
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached a professional review of the hair cut and color to this complaint.I continue to be very discouraged at International Hair Design by Ralf's allegations and lack of true customer service.International Hair Design by Ralf claims my cut was done incorrectly before I entered their salon. This is not true.. in fact, my cut was what I liked and I asked for it to remain the same, just trimmed a bit shorter. I explained to the hair stylist that I have seen hair cuts that appear to have a V shape in the back and that that was not what I wanted. I did say I was unhappy with a mistake on the color a past hair stylist had made on my hair (which was fixed with no issues 5-6 months previously)I was never told what colors were going to be put into my hair and was never presented with color swatches. I was only shown color swatches when I went back to show them what I didn't like and said to them "I would have appreciated seeing color swatches in the very beginning.. but I was reassured by the hair stylist that I could trust him and he would give my hair what it needed"".I was very excited to see that their customers in the salon appeared to be good friends of theirs and spoke highly of Ralf and his wife. Knowing that they were long time friends and customers made me feel extremely uncomfortable when I saw the style that was done on my hair. I felt put on the spot when asked if I liked the style so I nodded and got out as quickly as I could. I am not good with confrontation and have never had a style that I was that embarrassed by before. I understand that STYLES are not permanent, and I figured if I rushed home to style it myself that I would see that the cut and color was great.. but it wasn't.When I called Ralf on Tuesday May 17 (3 days after my appointment, the first day they were open after my appointment) I spent several minutes explaining to him what I didn't like about the cut. I even apologized to him for I felt that this was an awkward conversation. Not once did Ralf apologize or ask what he could do to help the situation or to help fix what was done. Instead he immediately got defensive and angry. As soon as I could hear how angry he was over the phone, I knew I would not go back to the salon without someone to observe their behavior.As I mentioned earlier, I am uncomfortable and anxious in confrontational situations so I asked my mother to accompany me to the hair salon. I was told that it is professional to allow a hair stylist to observe your hair cut or color if you do not like it so they can learn for their next experience. I thought I was doing the right thing. My mother and I spent 10-15 minutes pointing out what I did not like and what we knew were errors in the color and cut. The entire time I was told by the salon owner that I did not know what I was talking about and that it didn't matter if I didn't like it because it was done "technically correct". I started crying and was visibly shaking due to how aggressive the family was being towards me and my mother I felt like no matter what I said I wasn't being heard or understood. I did sit down and allow the owner to go through my hair, that was when he was aggressively hitting me with his comb to a point that I had to ask multiple times for him to get away from me. They say that I did not give them a chance to see if there was any wrong doing but that is completely false.. the fact is that they will not admit wrong doing even when shown pictures and shown in person, so there is nothing that can be done. At that point I explained that I would not allow any of them to touch my hair and that I wanted a refund.They said the only way I would receive a refund is if I allowed them to fix my hair. I told them I was extremely confused. I asked how could they own a salon and not understand what customer service is supposed to be like?Overall the entire experience of International Hair Design by Ralf has been disappointing and stressful.  The owner kept telling me that they have been in business for 40 years and have never had a single complaint... so I don't understand why they are so reluctant to refund one unhappy customers appointment?