International House of Pancakes - Franchise

Please be advised that we believe that the complaint in question is both frivolous and unreasonable While we appreciate the customer’s attention to detail for the $ [redacted] discrepancy on their check, we believe that we went above and beyond to mend the dispute We refunded the customer the additional dollar that was charged, furthermore, we offered them a $ [redacted] gift card to our restaurant for the inconvenience It was then that the customer said they would not be satisfied with the $ [redacted] gift card and wanted more It was at this point that we decided to discontinue our efforts to resolve the dispute, largely due to the fact that it felt like we were being extorted We acknowledged that the $ [redacted] additional charge was a mistake, but it was not by any means intentional Sincerely, IHOP-Franchise Management

Please be advised that we believe that the complaint in question is both frivolous and unreasonable.  While we appreciate the customer’s attention to detail for the $[redacted] discrepancy on their check, we believe that we went above and beyond to mend the dispute.  We refunded the...

customer the additional dollar that was charged, furthermore, we offered them a $[redacted] gift card to our restaurant for the inconvenience.  It was then that the customer said they would not be satisfied with the $[redacted] gift card and wanted more.  It was at this point that we decided to discontinue our efforts to resolve the dispute, largely due to the fact that it felt like we were being extorted.  We acknowledged that the $[redacted] additional charge was a mistake, but it was not by any means intentional. 
 
 
 
Sincerely,
 
 
IHOP-Franchise Management

This response is totally unacceptable. I did not want to give the regional manager my address to mail the $** gift card because of his argumentative nature and rudeness. I told him that I would like for it to be mailed from corporate. At this point, I don't want anything else from you! How dare you accuse me of extortion; I'm not the one stealing from customers. If it were a genuine mistake...why didn't you act on your own to correct the problem more promptly?  The only way that I received my $[redacted]  refund was because I had to call my bank after 2 weeks of not getting anywhere with management/corporate/owners. It was not refunded voluntarily, even after admission of guilt. I have filed an investigation with the FTC because I believe that you are also cheating other customers in this same or similar fashion.