International Investigators

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to make the following points: There was definitely a misunderstanding between [redacted] and myself During our one and only meeting (and the only communication ever between us until this complaint was filed), [redacted] sounded confident that he could prove who was behind the harassment/voyeurism within my budget of $ Relying on verbal communication, I wrote a check out for $(which I indicated was my budget) that he wanted up front Days later when I received an actual contract in the mail, I was disappointed with the wording because it didn't describe the same game plan that was verbally described to me during my consultation with [redacted] Therefore, I put a star by my signature which said *see attachment -- and attached a whole page of things I felt would help in this investigation This included suspicious incidents and friends of [redacted] who I felt may lead to the truth I thought I was paying for an actual investigation, not a background check Everything which I was billed for is the same stuff that is included in a background check (see Intelius.com) This is what you can get for under $per person from Intelius: criminal background check marriage/divorce records lawsuits liens bankruptcies property records address search phone numbers relatives, neighbors criminal records search and more(says the site) I really don't believe that [redacted] did anything more than a detailed background check on ** He never once contacted me In fact, he cut off contact from me altogether and assigned the case to his assistant [redacted] The only time [redacted] contacted me was in the beginning, to tell me [redacted] had gone on vacation and to ask when I was returning the contract (I told her that I was adding an addendum with other things I wanted investigated.) After not hearing anything from International Investigators again, I finally contacted them in January to see if they had been working on my case [redacted] told me that they had run out of money and she needed more money if I wanted to continue the investigation I asked her what had been done so far and that is when she mailed me the detailed bill (which I attached last time) From the start, [redacted] has not listened clearly and has gotten the facts wrong This has made me question his sincerity about getting to the truth of the harassment Besides contacting the sheriffs and State Police about this case (who said they did not have resources to investigate because, at the time, voyeurism was not a felony in Indiana; it was a misdemeanor.) They advised us to hire a detective since I didn't have hard evidence This is when I hired [redacted] , who had previously done some detective work for my husband Unfortunately [redacted] (after receiving my money) was not able to obtain our internet records (as promised) so he returned my money many months later He stalled the case from being investigated for over a year The reason I was not satisfied with the sweeps that were done is because our neighbor (**) does surveillance on the side and I realized that he had the capability to install equipment in our house anytime he felt like it He had previously bragged about being able to break into any house no matter how secure He also bragged about installing a camera in his own home to spy on his wife and her lesbian lovers I have always feared that this voyeurism was about my kids because all of my children were living at home when this was happening and we all shared the same bathroom upstairs I don't understand why people like [redacted] take advantage and get in the way of finding out the truth What I would like: [redacted] , please agree to return half of my money ($1250) so I can hire somebody else who will go beyond a detailed background check There are a few things that can still be investigated that may help lead to some answers This still leaves you with $which should more than cover the time it took you to do a background check on my neighbor Regards, [redacted]

Excel Business Systems has been providing Delmarva Broadcasting with their copier equipment since I can remember (Decades!) Why have we done business together for so long? Because of the high level of quality products, customer service and focus on customer satisfaction Everyone at Excel keeps the lines of communication open and they make sure that everyone in our office knows how to use our copiers They also make sure that we are getting the most economical product to service our needs with a full evaluation of what we actually use and need instead of having us "guestimate." I highly recommend Excel Business Systems

Excel Business Systems is our Copier and IT solutions provider and has been for years! They listen and professionally guide us through the decision making process that is right for our company

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Most importantly there was no agreement verbal or otherwise regarding payment for a housing search between myself and Brenda [redacted] While speaking with Miss [redacted] in her office I told her if she knew of a place she could refer me to that would be fine No money charges were ever discussed When I returned to her office she stated she had found a few places within my rental range but I would have to reference them online on my own When discussing this with her she did state she used to work in real estate Perhaps equally as important when asked for a refund Brenda [redacted] replied as she did in her reply " there will be no refund" There was never an offer of a partial refund of any kind Our agreement for a TSCM sweep which I signed via E signature was for a flat $fee I was never made aware of any additional charges 3.I never stated I was "just going to move out of town" When asked what side of town I was interested in living I said no place in particular I told her one of the reasons I rented rooms in addition to the fact of my being someone looking for over the road trucking opportunities was that since I was a recent college graduate I may want to relocate in order to complete grad school but that I wanted time to prepare first I never made any complaint regarding people "hearing me through walls" Dan (the technician) informed me that infared light can be used to see through walls when asked if a camera needed to be in my room in order for my activity to be seen by others He replied no In addition I want to be clear that when Dan ( the technician) came to my room he never entered to investigate anything Regarding "the deal" with Mr [redacted] she claims is never offered I had a verbal agreement with Mr [redacted] with whom I had been in contact over the years I informed her of it before she was upset and decided I was impossible to please en route to speak with him I did not want her to waste her time because she was offering to perform the TSCM sweep after I moved to a house for additional money despite the fact that the first sweep I ordered was never completed without a refund In other words Mr [redacted] offer was a much better deal, it was a more strategic; competent approach, though more expensive In my initial conversation with Miss [redacted] I informed her that I rented a room in a house with other REGISTERED SEX OFFENDERS because in her efforts to qualify me as being certifiable she was just aching to know why I thought someone was eavesdropping or invading my privacy Regards, [redacted]

We cannot say enough good things about Excel Business Systems! The service we have received is unparalleledFrom the moment we contacted them to discuss our needs they have gone the extra mile to provide products and services that met our needs and our budgetThe training we received was outstanding and we have the pleasure of knowing the equipment is reliable and the staff is accessible to answer any question which might arise

Excel is a great company to do business withVery customer oriented

Excel Business Systems is an industry leader and an advocate for business in Delaware. [redacted] and his team exemplify customer service. The Middletown Area Chamber of Commerce has been a client for 4 years and are extremely satisfied with our copier services. They truly are your copier company and a whole lot more!

Angie G [redacted] from Excel Business Systems has been one of the most helpful and professional sales reps we at CMI Solar Electric have ever had the pleasure of working with When our equipment last cafor renewal, we were able to get the latest, greatest equipment available, at an extremely reasonable price! We simply could not ask for better service from both Excel and Angie!!

Our office has had a truly awesome relationship so far with Steve and the team at Excel I met Steve when I was in the market for a copier I will say that I am not a fan of sales people(except for the one I am married to) But with Steve, there was no pressure He shared the details of the copiers that were available We talked about my business needs and he made a recommendation based on his knowledge The copier is a perfect addition to my office equipment Set up was simple, in fact, I didn't have to do anything Excel did it all During my busy time, I ran out of toner(my fault, since I did not order extra) Steve was kind enough to bring me a new cartridge Guess he heard the panic in my voice I did have an issue with my copier I contacted Steve and he sent out a repair person The repair person came out quickly, took the time to inspect my copier and didn't complain when he was fixing the problem that was caused directly by me I was printing labels and one was stuck inside the copier Overall, I have had a great experience with Steve, and the rest of the staff at Excel