International Parking Management

I respectfully submit my follresponse to the above referenced complaint.Without more information (violation notice number, location, vehicle license plate), it's impossible to determine with 100% certainty what occurred I can guess, however, that the customer parked in a surface lot that we manage across the street from Pike Place Market and actually paid the City of Seattle parking meter The pay meters for the private surface lot are inside the lot and the meters for the City street parking are on the sidewalk next to the curb My guess is based on the customer's statement: On the back of the receipt it states how to put the receipt if the car is parallel parked, angled parking, motorcycles but on the front it says receipt valid only if displayed properly Our receipts to not say that on the reverse side, particularly the information regarding parallel and angled parking The result is the customer used our parking facility and did not pay the correct company It would be the same as eating dinner at [redacted] *** but paying [redacted] *** The signs are clearly posted regarding the violation fees that will be assessed for not paying in advance The violation notice was issued appropriately The fee was due and the fee has been paid IPM considered this matter closed in September, Our company has not used any poor business practices in this matter and I expect this case to be cleared without delay or blemish to our reputation

February 14, Attn: Jim M [redacted] Attorney General of Washington’s [email protected] Re: File # [redacted] I respectfully submit my response to the above referenced complaintOn the day in question, [redacted] purchased parking using a pay station located on the sidewalk for public parking through the City of SeattleUnfortunately, [redacted] failed to see the pay stations in the middle of the lot, the ‘Pay Here’ sign located above the pay stations, and the ‘Pay Here’ sign with a directional arrow below the rate information at the entrance of the lotAs [redacted] paid the City of Seattle for parking on 1/22/and not IPM, violation [redacted] was properly issued for No Advance Payment [redacted] submitted an appeal online on 1/23/The violation was responded to and closed on 1/29/The Appeal Result Letter was emailed to the email address provided by [redacted] when he created the appeal informing him of the outcomeIn his follow up statement to this complaint, [redacted] stated IPM would not allow him to access his accountThis is simply not true as there is no accountAll unpaid violations can be viewed at any time on our violations website by entering the license plate or violation numberOnly when the violation is paid can it no longer be viewed online [redacted] paid the original violation fee of $plus a $processing fee online on 2/4/Our company has not used any poor business practices in this matter and I expect this case to be cleared without delay or blemish to our reputationThank you, Victoria Violations DepartmentInternational Parking Management

I apologize for the delay in responding; I was made aware of this complaint only after a recent personnel changeI respectfully submit my response to the referenced complaintUnfortunately, additional information such as the customer's vehicle license plate and/or the violation notice number would be needed to research to particularsI'm happy to do so if the information is available The customer does indicate their tires were over the line That would mean the violation notice is valid and the fees were due Our company does not make a practice of fining, harassing or extorting money from customers We have not used any poor, deceptive, or dishonest business tactics in this matter and I expect this case to be cleared without delay or blemish to our reputation

I apologize for the delay in responding; I was made aware of this complaint only after a recent personnel changeI would like the thank the customer for including the violation notice number in the original complain; that was very helpful I respectfully submit my response to the referenced complaintI do show that the license plate was originally entered into our system incorrectly by the lot checking employee I also show that the violation notice was marked as VOID in our system on 9/10/and no fees are/were due or collected The customer's complaint was registered on 9/25/after the correction had been made Our company has not used any poor, deceptive, or dishonest business tactics in this matter and I expect this case to be cleared without delay or blemish to our reputation

I apologize for the delay in responding; I was made aware of this complaint only after a recent personnel changeI respectfully submit my response to the referenced complaintThe violation notice was issued because the customer did not have the parking pass clearly displayed while parked The parking rules are clear and all customers are aware At this location, because passes are issued quarterly and we understand varying travel schedules, we offer the first two weeks of the quarter as a grace period I can appreciate that the customer was traveling for three weeks However, the customer was well aware of the policy as this was the second notice issued for the same violation Unfortunately, we have experienced some customers attempting to share one parking pass Therefore, the policy must be that the parking pass is clearly displayed with the vehicle is parked If the customer was going to be out of town during the transition, it was the customer's responsibility to make alternate arrangements to get the pass displayed The violation notice is/was validOur company has not used any poor, deceptive, or dishonest business tactics in this matter and I expect this case to be cleared without delay or blemish to our reputation