International Pipe & Steel Corporation

Grande', sans-serif;">We looked into this case and discussed it with the sales Rep, and here is our response which if you can please post on this complaint on our behalfIt appeared that this individual was very impolite insisting on a sample of one of our screen productsWe do not send out free samples of products He then insisted that he would like to send a piece of his screen and for us to match it with one of our products and supply some small quantity to himWe do not do that as a company policyHe was informed of this policy very professionally and with utmost courtesyHe refused to accept it and then asked for company mailing addressHe was informed that it is available on the website Contact Us page There is no record that this customer has ever purchased any products from us before, therefore we cannot be the supplier / only supplier of his original product from some where elseClearly the representative was following company policy which is based in product liability and other commercial considerationsWhile we aim to supply our products to multitude of customers throughout vast geographic span, we cannot always supply every item, in the size, quantity and timeframes that prospective customers may wishTherefore we reserve the right to accept or respond to any request for quote, or sample or interest to purchase our products, if it does not meet the corporate policy and criteria of product availability, logistical limitations, risk assessment, or any other factors that may arise that preclude us from quoting on or selling any product to any individual or entity Thanks Product Manager ""

We looked into this case and discussed it with the sales Rep, and here is our response which if you can please post on this complaint on our behalf.It appeared that this individual was very impolite insisting on a sample of one of our screen productsWe do not send out free samples of products He then insisted that he would like to send a piece of his screen and for us to match it with one of our products and supply some small quantity to himWe do not do that as a company policyHe was informed of this policy very professionally and with utmost courtesyHe refused to accept it and then asked for company mailing addressHe was informed that it is available on the website Contact Us pageThere is no record that this customer has ever purchased any products from us before, therefore we cannot be the supplier / only supplier of his original product from some where else.Clearly the representative was following company policy which is based in product liability and other commercial considerationsWhile we aim to supply our products to multitude of customers throughout vast geographic span, we cannot always supply every item, in the size, quantity and timeframes that prospective customers may wishTherefore we reserve the right to accept or respond to any request for quote, or sample or interest to purchase our products, if it does not meet the corporate policy and criteria of product availability, logistical limitations, risk assessment, or any other factors that may arise that preclude us from quoting on or selling any product to any individual or entityThanksProduct Manager ""

We looked into this case and discussed it with the sales Rep, and here is our response which if you can please post on this complaint on our behalf.It appeared that this individual was very impolite insisting on a sample of one of our screen productsWe do not send out free samples of products ? He then insisted that he would like to send a piece of his screen and for us to match it with one of our products and supply some small quantity to himWe do not do that as a company policyHe was informed of this policy very professionally and with utmost courtesyHe refused to accept it and then asked for company mailing addressHe was informed that it is available on the website Contact Us page.? There is no record that this customer has ever purchased any products from us before, therefore we cannot be the supplier / only supplier of his original product from some where else.Clearly the representative was following company policy which is based in product liability and other commercial considerationsWhile we aim to supply our products to multitude of customers throughout vast geographic span, we cannot always supply every item, in the size, quantity and timeframes that prospective customers may wishTherefore we reserve the right to accept or respond to any request for quote, or sample or interest to purchase our products, if it does not meet the corporate policy and criteria of product availability, logistical limitations, risk assessment, or any other factors that may arise that preclude us from quoting on or selling any product to any individual or entity.? ThanksProduct Manager? ""

? Complaint: [redacted] I am rejecting this response because:? There is a pattern:Feb26, 9:AM, I e-mailed my initial complaint.Feb27, 7:AM, fence-material responded; my message was sent to shipping.Feb27, 11:AM, I sent more information.Feb27, 12:PM, fence-material responded; there are some dots will not peel off.Feb27, 6:PM, I sent another picture showing one band with at least inches peeling.Feb28, 6:AM, fence-material responded; will send return label.Please note all responses were sent in less than hoursMarch 14, 4:PM, I asked when I could expect full payment and a return label.Please note weeks had passed with no return label being sent or any additional response from fence-material.March 29, 2017, I filed a complaint with Revdex.com.Please note there had been no responses from fence-material for days before I filed the complaintMarch 30, 2017, Complaint sent from Revdex.com to fence-material.March 30, 9:AM, I received an e-mail from fence-material - Order status changed to refund.March 30, 9:AM, I received an e-mail from fence-material - a full refund had been issued.March 31, 1:PM, I received an e-mail with the return label.March 31, 2:PM, I mailed the parts back to fence-material.March 31, 3:PM, I sent a copy of the package mailing with the tracking number.? Please see the pattern! Initially all communication and responses took place in less than hours.They said they would send a return label, but no mention of any refund.They did not contact me for days.I filed a complaint with the Revdex.com.After fence-material received the Revdex.com complaint; suddenly responses again take less than hours.? I am satisfied with the full payment and the return labelThe response from fence material is just unbelievable ?" The days of silence speaks very loudly!? I consider this complaint closed! Thank You Revdex.com!!!? [redacted]

In response to the customer statement of complaint we provide the
following:
IPSC ships thousands of orders nationwide and worldwide on a
regular basis very systematically and efficiently, and has thousands of
satisfied, repeat customersOver years the system of processing and
shipping orders has been fine-tuned so that all orders are meticulously
processed and shipped with accuracy and with a triple check system
In addition, all shipments are tracked with the carriers,
and, the receivers are informed of delivery process and inspection requirements
in writing so that if they’re any issues they can be quickly documented and
resolved in a timely fashion, with the carriers and supply chain partnersThe
inspection and shortage or damage reporting period is conveniently set at
days to provide ample time for the receivers to inform us of any issues to be
resolvedThis policy is also clearly published on our website, so that that all
parties have ample and fair opportunity to rectify any issues that may arise in a timely
fashion
This customer has filed a very unusual and unsubstantiated claim for small
amount of so called “missing items” after almost months after receiving the
orderHe has not provided any required documentation or verification and signed the delivery
receipt of carrier’s clean, stating merchandise received in fullThis unsubstantiated and
undocumented claim for small amount of miscellaneous items is impractical and impossible for us
to process months later
He has stated that the chain link was not cut to sizeIt is
never cut to size and is always measured fit at installation to accommodate onsite
field measurementsClear, easy to follow instructions are provided to
accomplish that very easily
Our policy also clearly states that orders are shipped based
on customer placed orders and we do not
take any responsibility for any errors or miscalculations that the buyer or their contractors make in
establishing the order items and quantities
Sincerely
Manager
Shipping Department

The customer placed this inquiry while their request for full refund was being processed. Full refund was issued on 3-30-and a return shipping label was sent as requested by the customer. ThanksManager-Customer Service

The customer placed this inquiry while their request for full refund was being processed.? Full refund was issued on 3-30-and a return shipping label was sent as requested by the customer.? ? ThanksManager-Customer Service

We looked into this case and discussed it with the sales Rep, and here is our response which if you can please post on this complaint on our behalf.It appeared that this individual was very impolite insisting on a sample of one of our screen productsWe do not send out free samples of products
? He then insisted that he would like to send a piece of his screen and for us to match it with one of our products and supply some small quantity to himWe do not do that as a company policyHe was informed of this policy very professionally and with utmost courtesyHe refused to accept it and then asked for company mailing addressHe was informed that it is available on the website Contact Us page.? There is no record that this customer has ever purchased any products from us before, therefore we cannot be the supplier / only supplier of his original product from some where else.Clearly the representative was following company policy which is based in product liability and other commercial considerationsWhile we aim to supply our products to multitude of customers throughout vast geographic span, we cannot always supply every item, in the size, quantity and timeframes that prospective customers may wishTherefore we reserve the right to accept or respond to any request for quote, or sample or interest to purchase our products, if it does not meet the corporate policy and criteria of product availability, logistical limitations, risk assessment, or any other factors that may arise that preclude us from quoting on or selling any product to any individual or entity.? ThanksProduct Manager? ""

?
Complaint: ***
I am rejecting this response
because:? There is a pattern:Feb26, 9:AM, I e-mailed my initial complaint.Feb27, 7:AM, fence-material responded; my message was sent to shipping.Feb27, 11:AM, I sent more information.Feb27, 12:PM, fence-material responded; there are some dots… will not peel off.Feb27, 6:PM, I sent another picture showing one band with at least inches peeling.Feb28, 6:AM, fence-material responded; will send return label.Please note all responses were sent in less than hoursMarch 14, 4:PM, I asked when I could expect full payment and a return label.Please note weeks had passed with no return label being sent or any additional response from fence-material.March 29, 2017, I filed a complaint with Revdex.com.Please note there had been no responses from fence-material for days before I filed the complaintMarch 30, 2017, Complaint sent from Revdex.com to fence-material.March 30, 9:AM, I received an e-mail from fence-material - Order status changed to refund.March 30, 9:AM, I received an e-mail from fence-material - a full refund had been issued.March 31, 1:PM, I received an e-mail with the return label.March 31, 2:PM, I mailed the parts back to fence-material.March 31, 3:PM, I sent a copy of the package mailing with the tracking number.? Please see the pattern! Initially all communication and responses took place in less than hours.They said they would send a return label, but no mention of any refund.They did not contact me for days.I filed a complaint with the Revdex.com.After fence-material received the Revdex.com complaint; suddenly responses again take less than hours.? I am satisfied with the full payment and the return labelThe response from fence material is just unbelievable ??" The days of silence speaks very loudly!? I consider this complaint closed! Thank You Revdex.com!!!? *** ***

Grande', sans-serif;">We looked into this case and discussed it with the sales Rep, and here is our response which if you can please post on this complaint on our behalf.
It appeared that this individual was very impolite insisting on a sample of one of our screen products. We do not send out free samples of products.  He then insisted that he would like to send a piece of his screen and for us to match it with one of our products and supply some small quantity to him. We do not do that as a company policy. He was informed of this policy very professionally and with utmost courtesy. He refused to accept it and then asked for company mailing address. He was informed that it is available on the website Contact Us page. 
There is no record that this customer has ever purchased any products from us before, therefore we cannot be the supplier / only supplier of his original product from some where else.
Clearly the representative was following company policy which is based in product liability and other commercial considerations. While we aim to supply our products to multitude of customers throughout vast geographic span, we cannot always supply every item, in the size, quantity and timeframes that prospective customers may wish. Therefore we reserve the right to accept or respond to any request for quote, or sample or interest to purchase our products, if it does not meet the corporate policy and criteria of product availability, logistical limitations, risk assessment, or any other factors that may arise that preclude us from quoting on or selling any product to any individual or entity. 
Thanks
Product Manager
 ""

We looked into this case and discussed it with the sales Rep, and here is our response which if you can please post on this complaint on our behalf.It appeared that this individual was very impolite insisting on a sample of one of our screen products. We do not send out free samples of products....

 He then insisted that he would like to send a piece of his screen and for us to match it with one of our products and supply some small quantity to him. We do not do that as a company policy. He was informed of this policy very professionally and with utmost courtesy. He refused to accept it and then asked for company mailing address. He was informed that it is available on the website Contact Us page. There is no record that this customer has ever purchased any products from us before, therefore we cannot be the supplier / only supplier of his original product from some where else.Clearly the representative was following company policy which is based in product liability and other commercial considerations. While we aim to supply our products to multitude of customers throughout vast geographic span, we cannot always supply every item, in the size, quantity and timeframes that prospective customers may wish. Therefore we reserve the right to accept or respond to any request for quote, or sample or interest to purchase our products, if it does not meet the corporate policy and criteria of product availability, logistical limitations, risk assessment, or any other factors that may arise that preclude us from quoting on or selling any product to any individual or entity. ThanksProduct Manager ""

Complaint: [redacted]
I am rejecting this response...

because: There is a pattern:Feb. 26, 2017 9:46 AM, I e-mailed my initial complaint.Feb. 27, 2017 7:16 AM, fence-material responded; my message was sent to shipping.Feb. 27, 2017 11:42 AM, I sent more information.Feb. 27, 2017 12:18 PM, fence-material responded; there are some dots… will not peel off.Feb. 27, 2017 6:59 PM, I sent another picture showing one band with at least 8 inches peeling.Feb. 28, 2017 6:35 AM, fence-material responded; will send return label.Please note all responses were sent in less than 24 hours. March 14, 2017 4:57 PM, I asked when I could expect full payment and a return label.Please note 2 weeks had passed with no return label being sent or any additional response from fence-material.March 29, 2017, I filed a complaint with Revdex.com.Please note there had been no responses from fence-material for 29 days before I filed the complaint. March 30, 2017, Complaint sent from Revdex.com to fence-material.March 30, 2017 9:24 AM, I received an e-mail from fence-material - Order status changed to refund.March 30, 2017 9:27 AM, I received an e-mail from fence-material - a full refund had been issued.March 31, 2017 1:29 PM, I received an e-mail with the return label.March 31, 2017 2:45 PM, I mailed the parts back to fence-material.March 31, 2017 3:20 PM, I sent a copy of the package mailing with the tracking number. Please see the pattern! Initially all communication and responses took place in less than 24 hours.They said they would send a return label, but no mention of any refund.They did not contact me for 29 days.I filed a complaint with the Revdex.com.After fence-material received the Revdex.com complaint; suddenly responses again take less than 24 hours. I am satisfied with the full payment and the return label. The response from fence material is just unbelievable – The 29 days of silence speaks very loudly! I consider this complaint closed! Thank You Revdex.com!!! [redacted]

Review: I have paid for an order of over $3700 to [redacted] on August of 2013 for a complete kit to build a 60x30' Tennis court fence. Orders included Nylong coated fences, Poles, hardwares and also an additional order of Privacy Mesh to cover the entire court dimensions. I didn't get a chance to open the boxes and start the installations until last week, when I noticed there were multiple critical items missing from the multiple shipments. I contacted the vendor and asked for the missing parts to be shipped, and their response was that it had past the 7 day inspection period and nothing will be replaced or shipped.This business is very shady and apparently deceives their customers by shorting the order and pockets the profits. I have never met or deal with such dis-honest company throughout my entire life. I hope other consumers will read this posting to STAY-AWAY from this company.Desired Settlement: I have already paid for the additional missing items on my own and am requesting a refund for the purchase, and/or send the missing components as requested. The Mesh sent were not cut to the dimensions of the court (i.e: Gate and short side of the fence), will need to spent additional cost to have it custom cut and tailored.

Business

Response: