International Plumbing

We went out the first time and checked out faucet and all good explain to the gentleman if any other issues please call back keep in mine customer is elderly and the son is calling from out of state he was there the day of install and signed off and all good now here’s 3rd time we arrived knocked over and over no answer we leave cards on door and take pictures for proof they call back and reset appointment Jj goes back out and again no answer we do the same and leave we explained that we could not keep on going out if no one will let us in customer requested a refund which I explained we could not do cause the faucet is fine and we were willing to re check again we offer warranty on all our parts and products and will replace if need be

Not only that the faucet has a life time warranty by delta which would have sent him a brand new one at no charge and he says he called times we have people at office all day long just called two times and we went out no one was there or did not want to answer doorHow can we do our job if we can’t get in home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I solicited a second opinion when all of the red flags surfacedAt the $4,price I had no choiceRed flags included, but are not limited to, insisting the work was an emergency and pressuring my wife to write them a check immediately but then scheduling the work for three days later, going to my bank and immediately cashing the check, having different contact information on every piece of paper they providedThere was too much suggesting the work was bogus to not seek a second opinionUltimately, my suspicions were proven correct as the work was completed for $by the master plumber who pointed out the fraud.The business has made promises to make things right for five months, each time they disappear when it comes time to committing to do soThey made all sorts of claims that had no basis in reality, even going so far as to forge my wife's signature on a made up contact. Once they forged my wife's signature on a bogus contract, I knew for certain I was dealing with thieves and liarsI gave them the benefit of the doubt and waited for weeks before filing the complaint with the Revdex.com and state agenciesThey ignored these complaints for months as well. At this point I have sought remedy with the courtsI believe the only reason I have any response from this business is they are now confronted with the reality that I am not going away and they will be held accountable for their actions.The only remedy I seek now is a full refund of my deposit without any delay.
Regards,
*** ***

We went out the first time and checked out faucet and all good explain to the gentleman if any other issues please call back keep in mine customer is elderly and the son is calling from out of state he was there the day of install and signed off and all good now here’s 3rd time we arrived knocked...

over and over no answer we leave cards on door and take pictures for proof they call back and reset appointment Jj goes back out and again no answer we do the same and leave we explained that we could not keep on going out if no one will let us in customer requested a refund which I explained we could not do cause the faucet is fine and we were willing to re check again we offer warranty on all our parts and products and will replace if need be.

our tech arrived on time first off and second why would not call another company if we failed to show like u say two times and we have tried to reach out to you three times we responded to your complaint on our web site and you say you have had other people contact you but I only have two complaints...

in this business we can not make every one happy we been here since 1973 and in those years two complaints I think not bad any way we offerd to refund you some of the money back even tho on bottom of contract it says the deposits are non refundable we do all the work finding the problem with expensive equipment then you get a handy man or a friend to do work that’s unfair and my guys left his charger there and yet to get it back even tho that not part of this issue at all we’re committed to making or customers happy so that’s why I agreed on given you back some of the deposit we charged you for what tech did and will refund you balance but since now we are heading to court I will let my lawyer handle it in court and I am still willing to refund unused part of deposit thank you we have a updated invoice I will email customer invoice and show refund