International Receivable Services

This letter is in regards to complaint ID made by Ms [redacted] *gainst Eyecrafters@ Hulen.Ms [redacted] came into our office on July 25, 20161ooking forward to purchase a pair of prescriptioneyeglassesShe came in wanting a specific Oakley frame in a specific color and styleHowever thelocation did not have the exact frame of which she was looking for and the optician who was assisting herinformed Ms [redacted] that we didn't have it but was willing to call the manufacturer to see if it was a style thatwas available, and if so we would be more than willing to order it for herMs [redacted] ,proceeded with wantingto order the glasses and get her prescription in them of which the optician had to call the optical of whichshe had gotten her exam, seeing that Ms [redacted] didn't have it with herMs [redacted] was pleased because shewas getting the glasses that she wanted and also knowing that she could use her Care Credit as a form ofpaymentThe optician then let her know that it would take a week and that we would call her when theywere readyOn July 30, Ms [redacted] was called and talked to, informing her that the glasses were readyfor pickupOn August 1, Ms [redacted] came in and picked up her glasses, and she got them adjustedand was pleased with themWith two days of having them Ms [redacted] came in on Aug3, 2016, stating thatshe wasn't happy with the glasses and wanted a refundThe optician who was present that day was tryingto work with Ms [redacted] in doing anything to make her happy, but unfortunately Ms [redacted] left the office upset.On Aug4, 2016, the manager at the office gave Ms [redacted] a call in showing concern about her not beinghappy about her glassesThe manager offered to get her glasses remade and also to put the antireflectiveglare coating on her lenses free of charge in doing so for a customer satisfaction guaranteeMs[redacted] agreed to solution and on Aug08, she brought her glasses back in and we proceeded to get theglasses remadeOn Aug11, Ms [redacted] was called in letting her know that her glasses were ready forpickupWhen Ms [redacted] came in the manager dispensed the glasses to her, and both of them looked overthe glasses and made adjustments like she needed them, and Ms [redacted] stated that they were perfect andshe was pleased and said thank you!In closing, Eyecrafters @ Hulen was aware of the situation and got in contact with Ms [redacted] to come up witha resolutionAs our policy do state on the bottom of the receipt of which the customer signs and alsoposted in our location, that All Sales Are Final and that there are No Refunds nor ExchangesWe doapologize for any inconvenience that this might have caused Ms [redacted] but as of Aug11, 2016, Eyecraftersmade it right with the customer and Ms [redacted] was happyThis will be our final response to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

This letter is in regards to complaint ID made by Ms*** *** *gainst Eyecrafters@ Hulen.Ms*** came into our office on July 25, 20161ooking forward to purchase a pair of prescriptioneyeglassesShe came in wanting a specific Oakley frame in a specific color and styleHowever
thelocation did not have the exact frame of which she was looking for and the optician who was assisting herinformed Ms*** that we didn't have it but was willing to call the manufacturer to see if it was a style thatwas available, and if so we would be more than willing to order it for herMs*** ,proceeded with wantingto order the glasses and get her prescription in them of which the optician had to call the optical of whichshe had gotten her exam, seeing that Ms*** didn't have it with herMs*** was pleased because shewas getting the glasses that she wanted and also knowing that she could use her Care Credit as a form ofpaymentThe optician then let her know that it would take a week and that we would call her when theywere readyOn July 30, Ms*** was called and talked to, informing her that the glasses were readyfor pickupOn August 1, Ms*** came in and picked up her glasses, and she got them adjustedand was pleased with themWith two days of having them Ms*** came in on Aug3, 2016, stating thatshe wasn't happy with the glasses and wanted a refundThe optician who was present that day was tryingto work with Ms*** in doing anything to make her happy, but unfortunately Ms*** left the office upset.On Aug4, 2016, the manager at the office gave Ms*** a call in showing concern about her not beinghappy about her glassesThe manager offered to get her glasses remade and also to put the antireflectiveglare coating on her lenses free of charge in doing so for a customer satisfaction guaranteeMs.*** agreed to solution and on Aug08, she brought her glasses back in and we proceeded to get theglasses remadeOn Aug11, Ms*** was called in letting her know that her glasses were ready forpickupWhen Ms*** came in the manager dispensed the glasses to her, and both of them looked overthe glasses and made adjustments like she needed them, and Ms*** stated that they were perfect andshe was pleased and said thank you!In closing, Eyecrafters @ Hulen was aware of the situation and got in contact with Ms*** to come up witha resolutionAs our policy do state on the bottom of the receipt of which the customer signs and alsoposted in our location, that All Sales Are Final and that there are No Refunds nor ExchangesWe doapologize for any inconvenience that this might have caused Ms*** but as of Aug11, 2016, Eyecraftersmade it right with the customer and Ms*** was happyThis will be our final response to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]