International Recovery Associates Inc.

Review: well this company international recovery has called my job that I work for asking if I am on payroll I told him [redacted] has closed its door im stuck paying debt for a school that is not accredited I work for pennies now my future was ruined because of this school and now they want to garnish my cks but I am in a debt forgiveness program that I recently in may [redacted] signed up for. I don't appreciate almost getting fired from this job I have considering my future is screwed up because the school I attended closed down everywhere because there frauds. I am beyond [redacted] off at [redacted] institute and national recovery.Desired Settlement: please don't call my job this is all I have left its a shame I went to a school that was a rip off and fraud.

Business

Response:

We have no record of calling this person. We do not do any work for "[redacted]" or any other school. We are not the only International Recovery and are also not "National Recovery" as indicated at the bottom of the complaint. I believe this was reported to the wrong business.

Business

Response:

If we are calling, it is not for any school. It would be for a different matter, I would need the phone number to search the system to take out your work phone number. If you want to call me directly and give me that information I can help you and get to the bottom of it. My direct extension is 109. Obviously we do not want to call your work number if it is inconvenient for you to receive calls there.

Review: I went to an appointment with [redacted], DDs. located at [redacted] phone number ###-###-#### on 7/**/2014. Before I used his services I spoke to the [redacted] and explained to her that my insurance was SSI and I am on disability. She informed me that the doctor accepted my insurance. Now I receive a letter from International Recovery Associates, Inc. phone number ###-###-####. They are threaning to put a judgement against me for this bill. This collection agency wants me to pay them an amount of $375.00. I am not responsible for this bill as I was told that my insurance would cover the entire bill. I have called [redacted]'s office numerous times and explained this to them but to no avail.Desired Settlement: I feel that I do not owe this doctor or their collection agency any money as I was informed that the bill was covered by my insurance.

Business

Response:

The letter that was sent to the complainant does not threaten a judgment, it contains language in it that must be there to be a lawful validation notice. As for the dispute on the account, we spoke with the complainant on April [redacted] and we advised that we would get back to her when we received more information. The account is currently on hold.

Review: I received a bill form the International Recovery associates INC for a total of $185 for services provided by the [redacted] medical center in 2013 I never got a bill from [redacted] they never responded to me and now I get a bill. This is very unprofessional I spoke with a rep from International recovery Associates Inc. who stated the bill will stay open.Desired Settlement: cancel the amount

Business

Response:

Although we have no control over when invoices are sent from the original creditor before we have the account, it is our belief that statements are sent beforehand. The bill remains outstanding. Per the complainants request we sent out an itemized bill. It was put in the mail yesterday.

Review: Paid monifiore medical center $95.00 for medical bill. Montifore sent bills to collection agency and account was never updated. Sent over bank statements to [redacted] at collection agency and being forced to pay $150.00Desired Settlement: Discover where the payments went.

Apology

Business

Response:

Upon receipt of documentation that was received, we checked with our client and our own records. We explained to the complainant that any proof that was sent was already applied to the account. We also welcomed her to send in any other backup that she has. For the bills in question, there is not record of any additional payments to our client or us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sent from my iPad. When I discovered my medical bills were sent to IRA, I was already making regular payments to Montefiore Medical Center. I called [redacted] between collections and MMC to inquire why? I was told that although I was making payments the minimum amount MMC required was not met and MMC was not required to inform me that the bills were going to collections. After much discussion I was assured twice that my account would be updated to reflect the actual monies owed. That never happened.IRA was to handle the [redacted], [redacted] and ob/gyn bills and MMC would retain my hospital stay 8/**/2012 to 8/**/2012 and my daughter's hospital stay. According to my records the final payment to IRA should have been in August. However IRA claimed I still owed $150. I went over the online payments that were made to IRA. I even emailed the bank statements that showed payments made to MMC when I was unaware my medical bills were in collections. [redacted] I spoke with was [redacted] ext [redacted] Who at one point found fifty dollars then later told me he didn't.He told me he spoke with [redacted] ###-###-#### and that I was still responsible for $150.When I asked about for which department, dates of service and monies owed for services I got no answer.MMC billing representatives claim they can't give any information about accounts because they no longer have it. [redacted] on the several occasions I called was either unavailable or at a meeting. The payments in question are for $110 on 2/*/13 which $93 was to close an old account date of service 3/**/10 to 3/**/10 and $10 to my hospital stay and $10 for my daughters hospital stay date of service 8/**/13 to 8/**/13 confirmation number [redacted]. The next payment $10 on 2/*/13 another payment on 2/*/13 for $45 also unaccounted for.The other payment made was for total of $80 of which $20 was posted to my hospital stay and $20 was posted to my daughter's hospital stay. The other $40 is unaccounted for. To the best of my knowledge these monies should have been applied to the bills IRA obtained. If it wasn't applied to the accounts that IRA obtains and it did not post to the bills MMC obtains where did the money go? The following email will contain my banking statements and the detailed billing and payment summary MMC mailed out to me of my daughter' and my hospital stay.

,

Business

Response:

We did not proceed with the refund because the complainant never responded to whether what we are offering would be an acceptable solution to the alleged problem. The $40.00 will be processed today as a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,