July 8, Revdex.com *** [redacted] La Posada Drive Austin, TX Dear [redacted] : We are in receipt of your letter dated July 2, in reference to ID # [redacted] ( [redacted] )Thank you for the opportunity to resolve this issue Concerning the letter [redacted] sent you concerning the leak, we did see where our contractor repaired the leak and also installed a new tub in that mentioned bathroom I sent the resident a copy of her TM lease contract that states "No one else may occupy the apartment, Persons not listed above must not stay in the apartment for more than consecutive days without our prior written consent, and no more than twice that many days in one month': Due to a high degree in her apartment, a new A/C unit was installed on 2/24/The aluminum foil that was on her windows did need to be removed as her TM lease contract states "All drapes, shades, etc installed by resident must be installed as so not to be visible from exterior of the unitSun screen film or tint is not allowed on windows; replacement of existing tinted windows will be at resident's expense" The violation concerning the BBQ grill is not only a company policy but a citywide ordinanceSeveral emails have been sent out as to inform all residents of this Accepting a package in the office is a courtesy for lease holders onlyI referred her to her TM lease contract to #on the Rules and Regulations pageIt states "If a resident initials this section, resident is authorizing landlord to accept deliveries in resident's absence as a courtesy to resident'', If a package is sent to our office and the name on that package is not anyone listed as living at this property, we can not accept that package and will not be responsible If you have any further questions or comments, please feel free to contact us at the numbers listed above Sincerely, [redacted] International Residence Apartments cc: resident file
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
INTERNATIONAL pre;"> RESIDENCE APARTMENTS [redacted] March **, We are in receipt of your letter dated March *, in reference to ID # [redacted] ( [redacted] )Thank you for the opportunity to resolve this issue I have spoken to our maintenance staff about the leak in [redacted] 's apartment (***)This leak came from a tub that did need replacingThat brand new tub was installed on Maintenance did ask her roommates not to use the tub until the new one was replacedUnfortunately that message did not get to her, causing the leak to persistMaintenance has also informed me that a brand new HVAC unit has been installed as wellDue to the weather this did however delay the installation If the resident has an issue with her refrigerator leaking, no report of this has ever been made to the office or to the maintenance staffWhen maintenance went over to speak to the resident, the roommate said that the fridge worked properly and does not leak With reference to her lease charges, she is being charged $a month plus a $short term fee which in turn charges her account $ If you have any further questions or comments, please feel free to contact us at the numbers listed above Sincerely, [redacted] Property Manager International Residence Apartments cc: resident file
August
29, 2014
Dear Residents of #***,
We are in receipt of your Revdex.com
complaint #*** ***
Concerning the full apartment clean, the apartment was completely filthy, and carpet was severely
stained and unsalvageable.
Per the Bed Bug Addendum, it does state if
bed bugs are brought in by the resident, the resident is responsible for the
cost. Also, if any furniture/items are
left in the apartment, there will be a removal cost and the property will dispose
As always please contact us with any questions you may have:
Phone ###-###-#### Email ***@***.com
Thanks in advance,
The International Residence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
INTERNATIONAL
RESIDENCE
text-align: center;">APARTMENTS
Copper Creek Dr
Austin, TX
###-###-#### * ###-###-#### (fax)
January 23,
Revdex.com Complaint ID: ***(***)
In response to your letter dated 1/17/referencing *** *** #*** our company has removed the charges in question from his accountAt this time we feel this situation has been resolvedShould you have any further questions regarding this matter, please feel free to contact us at ***
Sincerely,
International Residence Apartments
There was an error in the deposit accounting at time of move outWe have corrected this error and to our knowledge our corporate has sent out the refund that is owed to the previous resident
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
1005 La Posada Drive
Austin, TX 78752
Dear [redacted]:
We are in receipt of your letter dated July 2, 2014 in reference to ID #[redacted]). Thank you for the opportunity to resolve this issue.
Concerning the letter [redacted] sent you concerning the leak, we did see where our contractor repaired the leak and also installed a new tub in that mentioned bathroom.
I sent the resident a copy of her TM lease contract that states "No one else may occupy the apartment, Persons not listed above must not stay in the apartment for more than 3 consecutive days without our prior written consent, and no more than twice that many days in one month':
Due to a high degree in her apartment, a new A/C unit was installed on 2/24/14. The aluminum foil that was on her windows did need to be removed as her TM lease contract states "All drapes, shades, etc installed by resident must be installed as so not to be visible from exterior of the unit. Sun screen film or tint is not allowed on windows; replacement of existing tinted windows will be at resident's expense"
The violation concerning the BBQ grill is not only a company policy but a citywide ordinance. Several emails have been sent out as to inform all residents of this.
Accepting a package in the office is a courtesy for lease holders only. I referred her to her TM lease contract to #19 on the Rules and Regulations page. It states "If a resident initials this section, resident is authorizing landlord to accept deliveries in resident's absence as a courtesy to resident'', If a package is sent to our office and the name on that package is not anyone listed as living at this property, we can not accept that package and will not be responsible.
If you have any further questions or comments, please feel free to contact us at the numbers listed above.
Sincerely,
[redacted]
International Residence Apartments
cc: resident file
pre;"> RESIDENCE
APARTMENTS
[redacted]
[redacted]
[redacted]
March **, 2014
We are in receipt of your letter dated March *, 2014 in reference to ID #[redacted] ([redacted]). Thank you for the opportunity to resolve this issue.
I have spoken to our maintenance staff about the leak in [redacted]'s apartment ([redacted]). This leak came from a tub that did need replacing. That brand new tub was installed on 3/**/2014. Maintenance did ask her roommates not to use the tub until the new one was replaced. Unfortunately that message did not get to her, causing the leak to persist. Maintenance has also informed me that a brand new HVAC unit has been installed as well. Due to the weather this did however delay the installation.
If the resident has an issue with her refrigerator leaking, no report of this has ever been made to the office or to the maintenance staff. When maintenance went over to speak to the resident, the roommate said that the fridge worked properly and does not leak.
With reference to her lease charges, she is being charged $925.00 a month plus a $50.00 short term fee which in turn charges her account $975.00.
If you have any further questions or comments, please feel free to contact us at the numbers listed above.
Sincerely,
[redacted]
Property Manager
International Residence Apartments
cc: resident file
Complaint: [redacted] I am rejecting this response because:Directly below you will find the response of Regional Manager [redacted] to our original letter of complaint. "I am willing to offer you two options...
that I feel are mutually beneficial to you as residents and us as management: Option A: Remove the Bed Bug charges of $1,827.26 placed on your account. Renew you for 6 months at the 12 month rate offered to you in your renewal letter. The renewal eligibility and your desire to renew would be revisited at a later date. **The above 2 items would be contingent on your signatures on a Cease and Desist letter, prepared by our legal counsel in an effort to end the communication you have had with the residents on property, as several have brought to our attention that they have been contacted by someone from your apartment going door to door. Also in the letter it would be requested that industry partners such as locators, or future residents are not contacted by anyone in your apartment home in an effort to damage the business relationship or future residency potential of such persons. Option B:You are released from your contract with no [redacted]y termination penalties or pest control charges and are given either 30 days or 60 days (whichever is deemed mutually beneficial between the [redacted] management and all residents of #[redacted]) to find alternative housing. In exchange, there would be a settlement agreement prepared by our legal counsel to release you as residents and release [redacted]/Trinity without admitting or denying responsibility for any issues raised by the residents of #[redacted]. I would be willing to pay relocation costs equivalent to the cost of movers for an apartment home of your size, to aide in your apartment search."As you can see, the options that [redacted] provided us with were unacceptable, retaliatory, and a violation of the original terms of our lease. Managers [redacted] and [redacted] have refused to answer our calls regarding our continued need for extermination services, with [redacted] herself demanding that I make an appointment in order to speak with her. This has forced us to contact ABC Commercial Services directly to notify them of ongoing activity and continued bites, which is not our responsibility as tenants. The bed bug and rodent infestations continue to be unresolved as of this writing. The charges for the pest treatment were finally removed after we submitted a letter to various members of upper management (including Trinity CEO [redacted]) requesting that they cease their [redacted] retaliatory actions against us for lodging complaints and otherwise exercising our rights as tenants regarding this issue. I have continued to find bed bug bites since the heat treatment of our unit on 02/16/15, and even after the [redacted] chemical dusting of my room on 02/19/15. I have documented these bites in numerous photographs, some of which you will find attached to this message. In spite of this ongoing bed bug activity and multiple visual inspections by ABC, no additional treatment of my room or our apartment has been provided. We continue to hear rodents in the attic as well; no efforts to eradicate these pests above our unit have been made. We have yet to hear a word from Trinity's legal team (in spite of what their Revdex.com response claims), and we are now being forced to deal with an ongoing A/C leak that is creating dangerous mold in addition to the numerous issues we have already been grappling with. Also attached to this response you will find multiple pictures documenting the mold and filth contained in the recently replaced A/C drip pan and other parts of the HVAC area within our apartment unit. Maintenance personnel has entered our unit on five separate occasions since Friday (4/10/15) attempting to remedy the ongoing leak into the downstairs apartment that has remained unresolved since our move in date (03/29/14). After being told multiple different explanations by maintenance, we were informed that they were going to have to cut into the ceiling of the unit downstairs in order to locate the root of the problem. I asked about mold due to the ongoing nature of the leak, but was assured by maintenance that there was none. However, when maintenance stepped away, I took the attached pictures, which [redacted] show dangerous levels of mold and debris that have been circulating in the air of our unit. We now believe this contamination of our air to be directly responsible for the various upper respiratory issues that we as tenants have experienced during our stay at The [redacted] apartments. We require that our unit's pest control treatment be completed as soon as possible and that the mold and filth in the HVAC area is properly remedied so that we may have a clean and safe place to finish out our stay while we prepare to move off of the property. We will not be able to relocate until we know that we will not be at risk of transporting bed bugs with us to our new residence.
Regards,
[redacted]
July 8, Revdex.com *** [redacted] La Posada Drive Austin, TX Dear [redacted] : We are in receipt of your letter dated July 2, in reference to ID # [redacted] ( [redacted] )Thank you for the opportunity to resolve this issue Concerning the letter [redacted] sent you concerning the leak, we did see where our contractor repaired the leak and also installed a new tub in that mentioned bathroom I sent the resident a copy of her TM lease contract that states "No one else may occupy the apartment, Persons not listed above must not stay in the apartment for more than consecutive days without our prior written consent, and no more than twice that many days in one month': Due to a high degree in her apartment, a new A/C unit was installed on 2/24/The aluminum foil that was on her windows did need to be removed as her TM lease contract states "All drapes, shades, etc installed by resident must be installed as so not to be visible from exterior of the unitSun screen film or tint is not allowed on windows; replacement of existing tinted windows will be at resident's expense" The violation concerning the BBQ grill is not only a company policy but a citywide ordinanceSeveral emails have been sent out as to inform all residents of this Accepting a package in the office is a courtesy for lease holders onlyI referred her to her TM lease contract to #on the Rules and Regulations pageIt states "If a resident initials this section, resident is authorizing landlord to accept deliveries in resident's absence as a courtesy to resident'', If a package is sent to our office and the name on that package is not anyone listed as living at this property, we can not accept that package and will not be responsible If you have any further questions or comments, please feel free to contact us at the numbers listed above Sincerely, [redacted] International Residence Apartments cc: resident file
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
INTERNATIONAL pre;"> RESIDENCE APARTMENTS [redacted] March **, We are in receipt of your letter dated March *, in reference to ID # [redacted] ( [redacted] )Thank you for the opportunity to resolve this issue I have spoken to our maintenance staff about the leak in [redacted] 's apartment (***)This leak came from a tub that did need replacingThat brand new tub was installed on Maintenance did ask her roommates not to use the tub until the new one was replacedUnfortunately that message did not get to her, causing the leak to persistMaintenance has also informed me that a brand new HVAC unit has been installed as wellDue to the weather this did however delay the installation If the resident has an issue with her refrigerator leaking, no report of this has ever been made to the office or to the maintenance staffWhen maintenance went over to speak to the resident, the roommate said that the fridge worked properly and does not leak With reference to her lease charges, she is being charged $a month plus a $short term fee which in turn charges her account $ If you have any further questions or comments, please feel free to contact us at the numbers listed above Sincerely, [redacted] Property Manager International Residence Apartments cc: resident file
August
29, 2014
Dear Residents of #***,
We are in receipt of your Revdex.com
complaint #*** ***
Concerning the full apartment clean, the apartment was completely filthy, and carpet was severely
stained and unsalvageable.
Per the Bed Bug Addendum, it does state if
bed bugs are brought in by the resident, the resident is responsible for the
cost. Also, if any furniture/items are
left in the apartment, there will be a removal cost and the property will dispose
As always please contact us with any questions you may have:
Phone ###-###-#### Email ***@***.com
Thanks in advance,
The International Residence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
INTERNATIONAL
RESIDENCE
text-align: center;">APARTMENTS
Copper Creek Dr
Austin, TX
###-###-#### * ###-###-#### (fax)
January 23,
Revdex.com Complaint ID: ***(***)
In response to your letter dated 1/17/referencing *** *** #*** our company has removed the charges in question from his accountAt this time we feel this situation has been resolvedShould you have any further questions regarding this matter, please feel free to contact us at ***
Sincerely,
International Residence Apartments
There was an error in the deposit accounting at time of move outWe have corrected this error and to our knowledge our corporate has sent out the refund that is owed to the previous resident
As of right now, our legal team is handling this complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
July 8, 2014
Revdex.com
[redacted]...
[redacted]
1005 La Posada Drive
Austin, TX 78752
Dear [redacted]:
We are in receipt of your letter dated July 2, 2014 in reference to ID #[redacted]). Thank you for the opportunity to resolve this issue.
Concerning the letter [redacted] sent you concerning the leak, we did see where our contractor repaired the leak and also installed a new tub in that mentioned bathroom.
I sent the resident a copy of her TM lease contract that states "No one else may occupy the apartment, Persons not listed above must not stay in the apartment for more than 3 consecutive days without our prior written consent, and no more than twice that many days in one month':
Due to a high degree in her apartment, a new A/C unit was installed on 2/24/14. The aluminum foil that was on her windows did need to be removed as her TM lease contract states "All drapes, shades, etc installed by resident must be installed as so not to be visible from exterior of the unit. Sun screen film or tint is not allowed on windows; replacement of existing tinted windows will be at resident's expense"
The violation concerning the BBQ grill is not only a company policy but a citywide ordinance. Several emails have been sent out as to inform all residents of this.
Accepting a package in the office is a courtesy for lease holders only. I referred her to her TM lease contract to #19 on the Rules and Regulations page. It states "If a resident initials this section, resident is authorizing landlord to accept deliveries in resident's absence as a courtesy to resident'', If a package is sent to our office and the name on that package is not anyone listed as living at this property, we can not accept that package and will not be responsible.
If you have any further questions or comments, please feel free to contact us at the numbers listed above.
Sincerely,
[redacted]
International Residence Apartments
cc: resident file
INTERNATIONAL
pre;"> RESIDENCE
APARTMENTS
[redacted]
[redacted]
[redacted]
March **, 2014
We are in receipt of your letter dated March *, 2014 in reference to ID #[redacted] ([redacted]). Thank you for the opportunity to resolve this issue.
I have spoken to our maintenance staff about the leak in [redacted]'s apartment ([redacted]). This leak came from a tub that did need replacing. That brand new tub was installed on 3/**/2014. Maintenance did ask her roommates not to use the tub until the new one was replaced. Unfortunately that message did not get to her, causing the leak to persist. Maintenance has also informed me that a brand new HVAC unit has been installed as well. Due to the weather this did however delay the installation.
If the resident has an issue with her refrigerator leaking, no report of this has ever been made to the office or to the maintenance staff. When maintenance went over to speak to the resident, the roommate said that the fridge worked properly and does not leak.
With reference to her lease charges, she is being charged $925.00 a month plus a $50.00 short term fee which in turn charges her account $975.00.
If you have any further questions or comments, please feel free to contact us at the numbers listed above.
Sincerely,
[redacted]
Property Manager
International Residence Apartments
cc: resident file
Complaint: [redacted] I am rejecting this response because:Directly below you will find the response of Regional Manager [redacted] to our original letter of complaint. "I am willing to offer you two options...
that I feel are mutually beneficial to you as residents and us as management: Option A: Remove the Bed Bug charges of $1,827.26 placed on your account. Renew you for 6 months at the 12 month rate offered to you in your renewal letter. The renewal eligibility and your desire to renew would be revisited at a later date. **The above 2 items would be contingent on your signatures on a Cease and Desist letter, prepared by our legal counsel in an effort to end the communication you have had with the residents on property, as several have brought to our attention that they have been contacted by someone from your apartment going door to door. Also in the letter it would be requested that industry partners such as locators, or future residents are not contacted by anyone in your apartment home in an effort to damage the business relationship or future residency potential of such persons. Option B:You are released from your contract with no [redacted]y termination penalties or pest control charges and are given either 30 days or 60 days (whichever is deemed mutually beneficial between the [redacted] management and all residents of #[redacted]) to find alternative housing. In exchange, there would be a settlement agreement prepared by our legal counsel to release you as residents and release [redacted]/Trinity without admitting or denying responsibility for any issues raised by the residents of #[redacted]. I would be willing to pay relocation costs equivalent to the cost of movers for an apartment home of your size, to aide in your apartment search."As you can see, the options that [redacted] provided us with were unacceptable, retaliatory, and a violation of the original terms of our lease. Managers [redacted] and [redacted] have refused to answer our calls regarding our continued need for extermination services, with [redacted] herself demanding that I make an appointment in order to speak with her. This has forced us to contact ABC Commercial Services directly to notify them of ongoing activity and continued bites, which is not our responsibility as tenants. The bed bug and rodent infestations continue to be unresolved as of this writing. The charges for the pest treatment were finally removed after we submitted a letter to various members of upper management (including Trinity CEO [redacted]) requesting that they cease their [redacted] retaliatory actions against us for lodging complaints and otherwise exercising our rights as tenants regarding this issue. I have continued to find bed bug bites since the heat treatment of our unit on 02/16/15, and even after the [redacted] chemical dusting of my room on 02/19/15. I have documented these bites in numerous photographs, some of which you will find attached to this message. In spite of this ongoing bed bug activity and multiple visual inspections by ABC, no additional treatment of my room or our apartment has been provided. We continue to hear rodents in the attic as well; no efforts to eradicate these pests above our unit have been made. We have yet to hear a word from Trinity's legal team (in spite of what their Revdex.com response claims), and we are now being forced to deal with an ongoing A/C leak that is creating dangerous mold in addition to the numerous issues we have already been grappling with. Also attached to this response you will find multiple pictures documenting the mold and filth contained in the recently replaced A/C drip pan and other parts of the HVAC area within our apartment unit. Maintenance personnel has entered our unit on five separate occasions since Friday (4/10/15) attempting to remedy the ongoing leak into the downstairs apartment that has remained unresolved since our move in date (03/29/14). After being told multiple different explanations by maintenance, we were informed that they were going to have to cut into the ceiling of the unit downstairs in order to locate the root of the problem. I asked about mold due to the ongoing nature of the leak, but was assured by maintenance that there was none. However, when maintenance stepped away, I took the attached pictures, which [redacted] show dangerous levels of mold and debris that have been circulating in the air of our unit. We now believe this contamination of our air to be directly responsible for the various upper respiratory issues that we as tenants have experienced during our stay at The [redacted] apartments. We require that our unit's pest control treatment be completed as soon as possible and that the mold and filth in the HVAC area is properly remedied so that we may have a clean and safe place to finish out our stay while we prepare to move off of the property. We will not be able to relocate until we know that we will not be at risk of transporting bed bugs with us to our new residence.
Regards,
[redacted]