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International Sea & Air Shipping

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Reviews International Sea & Air Shipping

International Sea & Air Shipping Reviews (7)

Lost half of our things, overcharged by thousands
If I could give them 0 stars or minus I would. This is the most dishonest, incompetent moving company I have ever hired.
I called in July to get a quote for a 20 foot container traveling from the US to Costa Rica. Spoke with Ami Oded who seemed very professional and got back to me very quickly. As I knew there were a lot of extra costs added to the shipment quote later, I asked for his opinion on how much those extra fees could go for a household move. He refused to tell over email and eventually told me over the phone that it could be a few hundred dollars extra (really wish I had that in writing). I said that sounds great and booked the shipment. We were quoted just under 6k and figured we could afford to go a little higher. Also we were expecting some delays due to the pandemic and were not too worried about timing. A couple of weeks later we start receiving more invoices for around 2k each, for various things: for customs inspections both in the US and in Costa Rica, for taxes, for other port fees. To the point where we had payed double the initial quote, around 12k total, and we have not even received any of our things. After the shipment got to Costa Rica we were passed on to a local moving company and we never heard back from International Sea and Air Shipping. We found out the inventory they had prepared was done wrong so the customs in Costa Rica would only release part of the shipment in September. Here we are in December, almost 6 months after I have hired these people, and have lost half of our things because the customs refuse to release them due to the flawed inventory International Sea and Air Shipping had prepared. Do not trust them with your belongings or your money, they are fraudulent company and they know what they are doing to people.

Review: I contacted this company in order to survey my house and give me an estimate. Frist survey was done and told my stuff will fit in a 20 foot container. When it came time for me to place order told them please put in writing that you surveyed the house and my stuff fits in a 20 ft container, since they based my estimate on a 20 ft container, they said they cant find documents from surveyors. Said fine send a new surveyor they did from [redacted], [redacted] came in again surveyed and confirmed verbally that my stuff will fit in a 20 ft container, asked them for a copy didn't receive. Asked international moving to put it in an email, they gave me an estimate for around 9500 USD or so, verbally told me wont pay anything else other than fuel surcharge rest covered no surprise. I said send me first an email saying you surveyed and my stuff fits in a 20 ft container they did, later they send me a contract for a 20 ft container. I signed. On day of move around 5 pm they tell me there is overflow, and they took overflow boxes, and left some of my personal items on the side walks in the neighborhoods and took off. Funny enough they had on Friday evening at 5 pm an extra truck waiting like they new all along my stuff will not fit. called them for next week or so till now they didn't pick rest of the chairs on the lawn my neighbors called me and asked what should we do with your stuff....

2 weeks later, get a call from 4 th person after I get passed over to 3 different people saying your new revised offer is around 15000 usd a whooping 175 % increase in price, and told me transfer money today wire transfer 12000, or will charge you per day around 225 USD storage I protested tactics, I said this is bs they said our contract with you is for a 20 ft container, I said have an email saying you surveyed and my stuff fits in a 20 ft container, they responded I shipped more, not possible same house got rid of more stuff before they came to pick up my furniture so should be less stuff not more and have witnesses that this happened I got rid of stuff from day of survey till day of move...

since have been asking them on a daily basis to release and they wont and they keep on supposedly charging storage, will not release my furniture kids, and personal items till I pay and they keep on revising offer up. It has been since june [redacted] so far one month now...

I contacted [redacted] and [redacted] in [redacted] they refused to talk to me.

So now I'm being given 3 bad choices

latest upward revision close to 16000 USd 200 % increase from original quote, refuse to relinquish goods till I pay them 8000 USD as much as the whole move would have cost ed me to release my stuff in ** (overflow), and Container in ** supposedly. meanwhile they keep on using pressure tactics pay as much as I tell you, or you get charged around 200 usd per day.... meanwhile kids are without their stuff help...

they are claiming that this is an international move, since they send me an email that they cancelled contract and my stuff have been moved patially within state and across state lineDesired Settlement: Honnor email saying they surveyed house and my stuff fits in a 20 ft container and ship per original estimate

Or release my household goods, they are holding my household goods hostage and saying they will not release before paying 8000 USD, they need to release asap or compensate me for loss of usage, and specifically release kids cloth and personal items.

Business

Response:

International Sea & Air Shipping enter into an agreementon June *, 2015 with customer to ship his household goods and personal effectsin a 20ft container from [redacted] to [redacted] (see attached)On June [redacted] our local agent in [redacted], [redacted] conducted a survey at the customer home, based on the surveyresults (see attached) it was determined that the shipment will fit in a 20ftcontainer with the possibility of a small overflow as the survey show that thevolume of the shipment is 1165 cubic feet and the capacity of the container is1100 cubic feet.Our operation department informed the customer of theseresults and advised him to hold some of items that are not so important to theend of the loading in case that not everything will fit in the container.On the day of the move the local agent pack and load thecontainer and after finishing the loading they were instructed by the customer to take theoverflow(408 cubic feet) as well without discussing anything with our officefirst. It should be noted that the total items in the survey is 175 items andthe total items that were picked up is 321 items (see attached inventory list) almostdouble than the survey. On June [redacted] we have sent an Invoice to thecustomer (see attached) which includes the cost of shipping the overflow, the customerrefuses to pay anything and insist that will ship the overflow at our expense.The customer also did not honor the terms of payment in theagreement:TERMS OF PAYMENT: 25% deposit is required upon signing the agreement.Additional 50% on the moving date. Balance must be paid in full prior toshipping. A 2.5% late fee will apply to any outstanding balance that is notreceived by the due date.Since we did not receive any other payment other than a$2,000.00 deposit, we had no choice but to place the container on hold at [redacted]

[redacted] port until the account is settled.We have informed the customer from day one that any delays inpayment will results in storage and per-dim (container rental) (see attachedemail dated July [redacted] and July [redacted]) but he kept ignoringus and insist that will ship the overflow at our expense. As of now the storage and per-dim charges are $5695.00 (seeattached invoice from [redacted] which is already paid by us) the circledamounts are for our account. It should also be noted that container was pulledby US Custom for custom inspection which will incur additional costs to thecustomer. See the shipping agreement: THE PRICE DOES NOT INCLUDES: 1. Port charges /Custom Duties/ Taxes at destination 2. Intensive CustomInspection/ X-ray/ Fumigation, Quarantine 3. Storage &Demurrage charges 4. Charges resultingfrom long distance carry, shuttle service, excessive time spent and labor(disassembling / reassembling Complicated furniture, handling of electronics,china, other fragile items, etc.), complicated accesses, Higher floors walk upand walk down (Over the second floor) 5. Parking Permit (Ifrequired) 6. Fuel Surcharge 7. Special cratingWe have also offered the customer to ship the container asper the original agreement and have him pick up the overflow shipment from our agentwith no extra charges and he refuse this option as well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[International Sea & Air Shipping did a survey per attached email and deemed that my stuff fit in a 20 ft container. Offer was sent attached to email with message from their sales guy Robert R[redacted] that survey done and my stuff fit in 20 ft container. (contract and email cant be seen in isolation of each other) The surveyor actually deemed that all will fit in 20 ft container, also she said we could ship our wine collection. On day of the move citizen said we couldn't (so need to recover my financial losses on having to get rid of these on day of move). also surveyor said we can still buy stuff and ship, we didn't, we had 3 garage sales, check graig list. On the day of the move the local agent pack and load the container and after finishing the loading they were not instructed by the customer to take the overflow(408 cubic feet). After they left called office and they didn't answer for another 7-10 days, they were waiting for 20 ft container to get separated from rest of the furniture to force me into bad choices. Suppose there is something not expected on day of move wouldn't they answer you prior to 10 days before your furniture travel especially if they deemed their was an un intentional mis understanding?I'm not in shipping business or survey business hired them to do door to door move they surveyed, packed and shipped, their business not mine, don't know how to do survey to tell you if their survey is correct, don't know how bigg the boxes are or of they were filled to capacity or just fluff, don't know what a 20 ft container is, or if overflow calculated correctly, also no measurement ever done...On June [redacted] they emailed me an Invoice to the which includes the cost of shipping the overflow, the customer rfuses to pay anything and insist that will ship the overflow at our expense.that is belony I asked for my furniture back and they told me I have to pay 8000 usd or they wont return my furniture, is that legal to withhold my furniture? they could have returned my furniture they didn't. also why was an overflow truck parked outside at 5 pm on Friday how were they able to get hold of extra truck, and I cant get hold of them for 7-10 days? I was passed over Avi A[redacted], boaz, who are all these people why not deal with sales guy, or part of sales training 101, pass him over and over to a less friendly guy.or Robert baits me and switches me over to Boaze gave me 3 bad choices, pay 50 % more, or pay storage per day 212, or will charge you as much as whole move to return your stuff, meanwhile withhold my furniture, since they cancelled contract so any charges beyond this is not my responsibility, since they don't have a contract from me allowing them to act on my behalf with furniture, instead they should release furniture immediately, it is my personal furniture not allowed to withhold (illegal in usa), my furniture in us without contractship 20 ft container asap, and turn over overflow asap

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Review: I used the services of this company to ship a 20 ft container of household goods from Hayward, California to Dhaka, Bangladesh this fall. The services were fine on the US side however the services on the Bangladesh side were deplorable to the point that I was concerned about my safety in an already politically unstable part of the world. International provided me with a customs agents who went out of their way to obfuscate facts, bribe and otherwise end up costing me an additional $2000 in fees to release my goods. Upon consultation with local people very familiar with the customs policy in Bangladesh, I found out I was overcharged and delay tactics were used to increase my demurrage fees almost to the tune of $1000. Whereas most customs agent clear goods in 5 days, the agent assigned by International took over a month. Not only that I was charged custom fess on items that should not be taxed according to the local laws. I asked International to resolve the matter with their assigned custom agents as that was part of their contract with me. They have not offered any solutions and wanted to pay me off with a token payment of $300 adding insult to injury.

I have complained to the US embassy and they are aware of the situation and I am finding the appropriate means of filing complaints in Bangladesh. However International needs to also be culpable for not vetting the custom agents that they use especially if these elements are involved in criminal activities and mass bribery and falsifying papers. Not only that, International did not provide me with details of my insurance coverage at the time of shipment and now I am finding out internal damage to my electronics from improper storage is not covered. Sensitive electronics was one of the main reason I had door to door insurance coverage and use of their custom agent.Desired Settlement: Since International subcontracted the customs agent, I would like them to pay for my additional fees due to incompetence of their assigned custom agents. I should not have to pay any demurrage fees and I need an adjustment to the overcharge of items taxed by customs due to improper filling of forms and falsification by their assigned custom agents. Use of their assigned custom agent resulted in an additional $2000 fees for me. Furthermore, they did not provide me with any of the papers re: insurance claim and now I am finding out that I am not covered for damage to electronic due to improper storage for over a month by their assigned custom agent. My electronics were insured to the tune of approx $4000 (declared, not replacement value). I would like them to cover the cost of the extra payments and damages incurred due to the use of their assigned custom agent.

Business

Response:

Custom duties or taxes are assets based on the

customer declaration to custom at destination. International Sea & Air

Shipping has no control over governments or custom authorities.The shipping agreement clearly indicates: “THE COMPANY. in acting as your shipping agent is

contracted to performs moving and shipping services only. Our charges cover

shipping and related services. Taxes and other Government assessments are the

responsibility of the SHIPPER.”If customer feels that she was wrongly charged she needs

to file a complaint with the appropriate authorities in Bangladesh.In regards to the insurance it is standard marine insurance underwriters by Lloyd of London. on July **, 2015 (prior

to shipping) the insurance forms with the terms and conditions of the policy were sent to the

customer. In conclusions, International Sea & Air fulfill its

obligation under the terms of the shipping agreement and don’t see a reason for

reimbursements.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

According to Item #9 of my agreement with International Sea & Air Shipping (document attached), I paid for services that include:Customs Clearance at Port.The services arranged by International's Third party agent [redacted] in Bangladesh is what resulted in $2000 in extra fees because of incompetence and refusal on my part of any bribes. I have spoken with enough customs agents in Bangladesh to be aware that I was overcharged for a 20 ft container of used household goods that should have taken 5 days to clear. I have made International well aware of the situation with their hired third party agent include falsification of forms which I became aware of after they sent me documentation.When you don't vet your hired 3rd party agents, you can not expect the customer to pay for extra charges due to incompetence as it relates with all other local customs agents.Also I would like International to forward the Insurance papers with full disclosures that were sent to me in July that clearly states that internal damage to electronic goods due to shipment is not covered as well as clearly stating what my deductible is. I have no records in my emails.I am also including emails from the coordinator at International re: bribes and the intent to pay me $300 (1/2 of demurrage fees).Furthermore, items 12-14 of International's quote to me were not fulfilled. Attached is picture post delivery on Oct ** when delivery was complete.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our shipping

agreement (attached) under “THE PRICE DOSE NOT INCLUDE” clearly indicates the

followings:THE PRICE

DOES NOT INCLUDE: 1. Port charges / Custom Duties/ Taxes at

destination 2. Intensive Custom Inspection/ X-ray/

Fumigation, Quarantine 3. Storage & Demurrage charges 4. Charges resulting from long distance carry,

shuttle service, excessive time spent and labor disassembling / reassembling complicated

furniture, handling of electronics, china, other fragile items, etc.,

complicated accesses, higher floors, walk up and walk down. 5. Parking Permit (If required) 6. Fuel Surcharge 7. Special cratingAs stated previously,

custom duties or taxes are based on customer declaration to the custom.Attached

Customs 4 pages Note Sheet and additional 01 page total duty and taxes

calculation. NOTE: Customer

declared goods value USD 10,000.00 in front of customs examines officer and custom

finally approved dutiable value USD 1870.25. All taxes calculated against this

value. (See attached)Customer accusation

of bribes has no merit.As per the

customer request attached is a copy of the email dated July **, 2015 that was

sent to the customer with the attachment of the insurance terms and conditions.The offer of

$300.00 was done in good faith in order to ease the burden of paying the

demurrage charges by the customer and it is not be any mean an admission of any

wrong doing. Based on the

above, customer demeaned is rejected.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thanks for pointing out the fine print with re: to insurance coverage.The point remains that third party agents hired by International need to be vetted especially in parts of the world where corruption is rife. Please see documentation (attached) filed with customs that clearly stated declared value as NCV (No commercial value). The customs agent provided by T[redacted] wrote in $1000. I asked him where he got that number from and described the contents at which time he wrote NCV.Furthermore the list provided by [redacted] to Customs does not match what I supplied them (attached packing list from XO Moving). The number of boxes and contents do not match.I am also attaching an email from Omar H[redacted] at [redacted] clearing stating documents have been falsified.The point remains that as a consumer I did not select [redacted] to represent me. That was chosen by International who I signed a contract with re: delivery of my household goods. When their 3rd party agent causes me undue extortion and harassment, they need to take responsibility. I would like International to provide any documentation they have re: vetting of [redacted] including auditing documents. Bangladesh is in a politically unstable region and shipment of contraband using nefarious customs agents is a problem. By abetting in this, International also becomes part of a much bigger problem.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I moved back to South Africa from Chicago, at the end of July 2015. In looking for a relocation company, I discovered International Sea & Air Shipping and asked for a quote, which came in pretty reasonable. Ami O[redacted] was the consultant who provided the quote, and he was very aggressive in following up and demanding confirmation that I would use them.

However, as my company was moving me, they selected a South African company. Through poor management by my company, their selected relocation company was unable to move me in time and so, at the very last minute, I fell back on International Sea & Air Shipping.

I contacted Ami with less than a week before my move, and luckily he was able to move things around so that International Sea & Air Shipping was able to move me.

My first hint of concern was when the moving team arrived. They showed little concern for my belongings, going so far as to pick up a drawer and simply empty the contents into an already full box! They didn't take apart most of the furniture, simply wrapped it up and stuck it in a box. However, as I had limited options, I let it slide, upped my insurance and prayed for minimal damage on the other end.

I knew that the port charged were not included in the original quote. When I asked for an estimate, via email, Ami cleverly did not put anything in writing but gave me a verbal quote of $400. I have spoken with International Sea & Air Shipping's South African partner and they confirmed this quote. Stating that ".... which is why we don’t like using LCL unless it’s necessary. The shipping lines charges are just extremely high due to all the additional handling that comes with de-grouping the container which the shipments are sent in. Usually it would just be a simple procedure if it’s a standard container and single consignee then no deconsolidation is necessary , but unfortunately with LCL there multiple consignees and this requires additional fees"

They did provide Ami an estimate of what this would cost, if this method of shipping was selected, however Ami failed to pass that on to me.

Imagine my surprise when the actual charges came in at $1,800, due to the method of shipping. Rather than keep all of my goods together in one container (which at 400 cubic feet was possible), International Sea & Air Shipping decided to maximise their profits and combine as many shipments together as they could. This has resulted in an astronomical port charge as they need to un-couple the shipment to determine which goods are mine.

When I contacted International Sea & Air Shipping, Ami denied all knowledge of providing me a quote, simply saying that they did not include port charges. He denies giving me the verbal quote.

I am left feeling slightly sick at the additional costs (which I have to carry personally) and am extremely worried about the condition in which my good will arrive.Desired Settlement: My desired outcome would be to pay only the originally quoted $400, not the astronomical $1,800 needed due to their chosen shipping method.

Business

Response:

Port charges

are not includedin our services and they are indicated very clearly in our

shipping agreement under “THE PRICE DOSE NOT INCLUDE”In response

to customer inquiry via email on July **, 2015 (before the move) about the port

charges, our move coordinator reply was “The port charges are not included, I

can check with the agent on the estimated charges based on 400 cubic feet”The capacity

of 20ft container is 1100 cubic feet and if we chose these methods of shipping

it would have cost the customer over $3,000.00 more than what she paid. We have

received copy of the invoice for the port charges paid by the customer which

amount to South African Zar 18,259.45 which equal to $1,396.50At this time

following our request from the shipping line they agree to reduce the charges

to ZAR 13,861.47 which is equal to $1015.52In conclusion, International Sea & Air shipping fulfill its obligation under the terms of the shipping agreement.

Review: I wanted to hire them to perform the imminent move overseas I planned. They sent the contract which I signed and faxed at my expense and I sent the deposit of $475.00 express overnight at my expense of $16.95. I did everything they requested and in good faith, and they unilaterally cancelled the contract with out any reason. They stated they were overnighting my $475.00 refund, plus the $16.95 refund March [redacted]. I should have received it March [redacted] at my post office. I gave them the street address. I spoke with a [redacted] who left a message with my v/m that she is a [redacted]. She 'would love to talk with me about the agreement.' When I called her office her first words were that they 'had to cancel the agreement.' That is a mean and cold bait and switch. She stated I had to provide a copy of the receipt of the faxing before they would issue a refund for that. Nevertheless, no check was returned as of today's date and hour, and I have not received it the [redacted] nor has the post office. That [redacted] also hung up the phone before she answered my last question and made double talk when I offered the street address of the local post office where I live. The post office when I checked stated to make sure they give me the tracking number. That is the reason that I called and emailed and those specific and clear requests for the tracking number of my hard earned deposit money and attendant costs were unilaterally dissed and ignored. When I called the [redacted] I was switched to their acct. department and had to leave a message which was never returned. I called on or about the [redacted] and had to leave a message with the [redacted] who claimed that she was the one returning the actual overnight refund of the PO costs and my deposit. I need that same money immediately because I have hired another shipper slated this week and my flight is planned for April *. I have to confirm that tonight. I emailed the man who made the agreement and then cancelled the agreement unilaterally, [redacted] who emailed back that I never provided a street address for the PO. I replied that was not true; I did not want to state that that was a lie however that is what it is: either he or the [redacted] lied and at my expense. I do not understand why they did not immediately credit my bank account with my deposit, nor do I understand how they can make a blanket lie statement to me as if I were not human and didn't have any feelings re: the matter. They have caused me a delay of an entire week, and that is significant considering my very real and limited budget. Additionally, there are those waiting for me in the destination country and their lives are partially on hold as they wait for the progress of my now-delayed plans to move. Further, I am losing potential business and income there as I am not able to leave yet because I have to arrange the new shipping. Because of their failure to act in good faith and provide timely and responsible information, I had to re-rent a storage unit ($65.00), a safe deposit box ($43.00) and re-rent my living quarters ($140 for the week). Every one of those costs would have been non existent if they had acted in good faith and gone ahead with the agreement which they offered. They are liable for a total of $739.95, plus the $7.81 fax cost earlier mentioned. The total is $739.95 plus $7.81 = $747.76.Desired Settlement: I want the immediate return of my deposit and the attendant costs incurred, and an apology for their cold, calculated and disrespectful behavior. I have held countless customer service and customer related positions during nearly 37 years of involvement with the working world and I have never behaved nearly as shoddily as they. Indeed, almost anywhere I have worked, had I treated a customer as meanly as they, I'd've been fired.

Business

Response:

International Sea & Air Shipping had come to an agreement with the customer on March **,

2014 to ship some household goods and personal effects from Philadelphia, PA, to Israel.

The pickup date was scheduled for March **, 2014.

On March **, 2014, the customer sent us an E-mail, copied to every member of our

staff, accusing our company of being unprofessional and negligent.

Below is one paragraph from the aforementioned E-mail:

"Your written contracts are replete with grammatical errors, with horrific legal

ramifications which no one in your company has cared enough to correct. Your

insurance inventory is replete with wrong spellings and there is absolutely no

mention of women's clothing/apparel and related wardrobe for women. That is a

horrific oversight and yet no one has bothered to correct either the grammar,

the spelling or the blatant absence of consideration for the women who make the

majority of the efforts required to move our households."

At this point, International Sea & Air’s management team decided that it would be in the best interest of both

parties to cancel the agreement before the company provides any type of services.

On March **, 2014, we informed the customer of our decision. She provided us with

an address to mail the deposit refund check of $475.00 plus $16.95 for mailing

expenses, equating to a total of $491.95.

On the same day, we mailed Check Number [redacted] to the given address, which cleared our bank on April *, 2014.

In conclusion, we must emphasize the fact that no services were rendered by International Sea & Air Shipping and,

therefore, there is no justification for this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]While the business did refund the partial costs, they ignore the fact that because they were negligent with their planning, and cavalier with my very serious calendar, their business decisions cost me additional expenses that could have been avoided and should never have been incurred. Therefore, they are liable for the additional costs I had to take care of, and which would have been completely non existent had they complied with their original plans. I hope they are taking pains to correct and review their documentation as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I recently moved from New Jersey to England with my husband. We used International Sea and Air shipping company to move our belongings. I negotiated the contract with [redacted] ([redacted]). Before I agreed to sign the contract I asked [redacted] if I would be responsible for any further charges such as fuel or port charges because in the contract there is a section stating International Sea and Air is not responsible for these costs. I specifically copied and pasted this section of the contract in my email to [redacted] asking if this applied to my destination, to which she replied "no". It is because of this response I decided to use International Sea and Air shipping as my movers. (I have this email chain to prove exactly what was said and when)

I paid $2,789.50 for the move and insurance of my belongings. At this time I am still under the impression from my email correspondence with [redacted] that I would not incur any additional charges unless customs asked me to pay taxes or storage charges if my belongings stayed at the port longer than expected. My belongings were picked up from my apartment on March [redacted], 2015. I was told that I would be contacted by International Sea and Air when my belongings arrived in England.

I emailed [redacted] ([redacted]) on May [redacted] 2015 inquiring on the status of the arrival of my belongings because I had not been contacted by anyone regarding the arrival of my belongings. [redacted] finally emailed me back a couple of days later stating that I owed 377.35 pounds sterling for port charges. This fee was not sent on an itemized receipt. There was no detail in which/how/why I was being charged this particular amount for port charges. I was also not informed with what port my belongings came into or when my belongings left the port. I replied to [redacted] stating I was assured by [redacted] that I would not have any port fees. [redacted] suggested that I contact [redacted] because he is working as a third party in the transaction.

I emailed [redacted] asking her to explain the charges. She replied stating that I was informed that I would have to pay additional port charges for England. I disagreed with her and brought up our previous email conversation. [redacted] denied ever telling me that I would not have to pay any additional port fees. I called International Sea and Air shipping to speak to [redacted]'s supervisor [redacted] ([redacted]) on May 15th 2015. I informed him of the misinformation that [redacted] gave me and that I had email proof of what was said. Avi asked me to send him the emails and he would get back to me. Avi did not call me back, I called him roughly an two hours later. He dismissed the emails I sent and said I was responsible for port fees as the contract stated. He dismissed and disregarded that his employee gave me FALSE information which led me to choose their company. He finally said he would take up my issue with his boss and call me back Monday May [redacted] 2015 no later than 2:00pm EST. Again Avi did not call me and I proceeded to call him at 3:00 EST to find out if my issue had had been presented to his superior. He stated he would go see his boss right then and would call me back. Avi called me back after a couple of minutes and asked me to email him the bills I had received from [redacted] and [redacted] and he would call me back. I emailed Avi both of the bills immediately. I did not hear back from Avi. I called the company and they had closed for the day.Desired Settlement: I would like a full refund for the entire cost for my move including the port fee. I have had to chase this company around just to get information and I have yet to get all the information about my belongings. I have had to make international phone calls and numerous emails. I am disgusted that this company is refusing to admit their employee lied with email proof!

Business

Response:

Port charges are not included in our shipping agreement, however in this particular shipment the sales person have agreed to include them.Unfortunately this information was not given to our operation department. We have instructed our agent in the UK to refund the amount collected from the customer for the port charges and we are apologize for any inconvenience that this has might caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

International Sea and Air Shipping company has only refunded the port charges. I have still not received any documentation that I have requested multiple times confirming dates of when my goods arrived in the UK and when they were picked up for delivery. Nor have I received an itemized bill to confirm exactly what the port charges were for. I was told in email I would receive these documents, but still no answer.In regards to the sales person "agreeing" to include port charges is false. I have emails confirming the denial of said sales person that she ever gave me false information, then proceeded to go on about her 20+ years in the business and would never give me such inaccurate information. I have presented all this information to two separate superior managers and have yet to receive any acknowledgement or apology from anyone in the company that I was blatenly given false information by said sales person to ensure my business.Also, I have not received any compensation for having to make numerous international phone calls to settle my dispute with the company. I have not received any contact from the company to confirm any money was refunded or if my case had been settled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

It is not clear why the complaint is not resolved; the complaint was about port charges that were paid by the customer our agent in theUK, this payment was refunded to the customer.The shipment was picked up at the customer home in [redacted] on March **, 2015, and an Invoice was sent on March **, 2015 The terms payment in the shipping agreement are:25% deposit is required upon signing the agreement. Additional 50% on the moving date. Balance must be paid in full prior toshipping. A 2.5% late fee will apply to any outstanding balance that is not received by the due date.The additional 50% and the balance was only paid on April **, 2015 over a month later. We did not charge the customer and late fee or storage fees.The shipment sailed on April [redacted] and arrives at Southampton port on May [redacted]. Custom cleared on May [redacted]. Pickedup from the port on May [redacted] and delivered to residence May [redacted].In conclusion International Sea & Air fulfilled its obligations under the agreement. If the customer would like to be compensated forthe phone calls, we need an itemized phone bill and will be happy to reimburse her. Attached are: Shipping agreement, Invoice no. [redacted], Payment schedule, Pick up Instruction, Job performance report, Bill of lading

Beware, This company is a SCAM. If you dont care spending a few thousand on hidden fees and extras go with this company.

They quote me about $1600 to move from Utah to Shanghai for 10 boxes. I called and let them know that I need to add 3 to 4 boxes more and they didn't gave me any other price which I was expecting between $400 to $650 the max. Once I got out of the Country they send me an email giving me my grand total which was $3603.02. Not including

1. DTHC (Destination Terminal Handling Charge)

2. Port charges / Custom Duties/ Taxes at destination

3. Custom duties/Taxes

4. Intensive Custom Inspection/ X-ray/ Fumigation, Quarantine

5. Storage & Demurrage charges

6. Fuel Surcharge

This company is a joke. They will engage you with nice conversations until they take your stuff and take them to the port. They will not measure and give a better estimate at the pick up instead the will calculate in the port once your stuff are under there custody.

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Description: SHIPPING MASTERS, MOVING & STORAGE COMPANY

Address: 16 Oran Road, Framingham, Massachusetts, United States, 01701-5908

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