I placed an order to register a star for my deceased NephewI placed the order on 3-31-Before placing the order online, I checked to see if there were any coupons availableI simply typed in "star registry coupon" in [redacted] search, and received several optionsI selected the third option down which was for [redacted] .com I clicked on the coupon that said free second day shipping (a value of $53.95) this then took me directly to the International Star Registry website where I was able to place my orderAfter I placed my order and got the conformation I noticed that I was charged for S/HI called the phone number listed on the website and was connected with LindyI explained the situation to her and she said "we do not have any coupons" we continued and she asked me to tell her the steps on how I found the coupon so I did, step-by-stepShe then saw that the coupon linked directly to their website and then said "well, we'll have to give you the discount then." I thanked her and that was the end of our discussionLater that morning I received an email from her that referenced my order number and said "There is no coupon code for free shipping2nd day shipping is 53.45." I did not respond to this email as I thought the issue was already taken care of when we spoke on the phoneA week later I checked to see if the credit had been made to the card that I used for the purchase and it had not been yetSo I called the customer service number again and was connected with MoniqueI explained the situation to her and she put me on holdAfter being on hold her Manager picked up and asked how she could help, so I explained the situation to herI got the same response as I did from Lindy "we do not have any coupons" so I directed her to the online coupon as I did LindyShe saw that it then linked directly to their siteAfter that she then told me that [redacted] .com was a paid site and that they did not have any connections with themAfter several minutes of her telling me that I would have to pay for the S/H because the coupon was not valid, she decided to agree to credit me the $and said it was a one time exception that she was going to makeI said thank you, and before I could ask for a conformation number she loudly said "have a nice day" and hung upI called right back and was connected with Monique again and asked to speak to her manager and explained that I was hung up onShe put me on hold, then I got the voicemail for extension ***I left a message asking for a call backI have received not as of yet
Hi,
This message was brought to my attention last night. There were no notes in the order indicating there had been a problem. I apologize if the issue was not addressed by our phone staff.
A full refund to your [redacted] account in the amount of $65 was issued today. Please feel free to...
contact our customer service staff at [redacted] if you experience any problems. We are very happy to help.
I placed an order to register a star for my deceased Nephew. I placed the order on 3-31-16. Before placing the order online, I checked to see if there were any coupons available. I simply typed in "star registry coupon" in [redacted] search, and received several options. I selected the third option down which was for [redacted].com I clicked on the coupon that said free second day shipping (a value of $53.95) this then took me directly to the International Star Registry website where I was able to place my order.
After I placed my order and got the conformation I noticed that I was charged 53.95 for S/H. I called the phone number listed on the website and was connected with Lindy. I explained the situation to her and she said "we do not have any coupons" we continued and she asked me to tell her the steps on how I found the coupon so I did, step-by-step. She then saw that the coupon linked directly to their website and then said "well, we'll have to give you the discount then." I thanked her and that was the end of our discussion.
Later that morning I received an email from her that referenced my order number and said "There is no coupon code for free shipping. 2nd day shipping is 53.45." I did not respond to this email as I thought the issue was already taken care of when we spoke on the phone. A week later I checked to see if the credit had been made to the card that I used for the purchase and it had not been yet. So I called the customer service number again and was connected with Monique. I explained the situation to her and she put me on hold. After being on hold her Manager picked up and asked how she could help, so I explained the situation to her. I got the same response as I did from Lindy "we do not have any coupons" so I directed her to the online coupon as I did Lindy. She saw that it then linked directly to their site. After that she then told me that [redacted].com was a paid site and that they did not have any connections with them. After several minutes of her telling me that I would have to pay for the S/H because the coupon was not valid, she decided to agree to credit me the $53.95 and said it was a one time exception that she was going to make. I said thank you, and before I could ask for a conformation number she loudly said "have a nice day" and hung up.
I called right back and was connected with Monique again and asked to speak to her manager and explained that I was hung up on. She put me on hold, then I got the voicemail for extension [redacted]. I left a message asking for a call back. I have received not as of yet.
I placed an order to register a star for my deceased NephewI placed the order on 3-31-Before placing the order online, I checked to see if there were any coupons availableI simply typed in "star registry coupon" in [redacted] search, and received several optionsI selected the third option down which was for [redacted] .com I clicked on the coupon that said free second day shipping (a value of $53.95) this then took me directly to the International Star Registry website where I was able to place my orderAfter I placed my order and got the conformation I noticed that I was charged for S/HI called the phone number listed on the website and was connected with LindyI explained the situation to her and she said "we do not have any coupons" we continued and she asked me to tell her the steps on how I found the coupon so I did, step-by-stepShe then saw that the coupon linked directly to their website and then said "well, we'll have to give you the discount then." I thanked her and that was the end of our discussionLater that morning I received an email from her that referenced my order number and said "There is no coupon code for free shipping2nd day shipping is 53.45." I did not respond to this email as I thought the issue was already taken care of when we spoke on the phoneA week later I checked to see if the credit had been made to the card that I used for the purchase and it had not been yetSo I called the customer service number again and was connected with MoniqueI explained the situation to her and she put me on holdAfter being on hold her Manager picked up and asked how she could help, so I explained the situation to herI got the same response as I did from Lindy "we do not have any coupons" so I directed her to the online coupon as I did LindyShe saw that it then linked directly to their siteAfter that she then told me that [redacted] .com was a paid site and that they did not have any connections with themAfter several minutes of her telling me that I would have to pay for the S/H because the coupon was not valid, she decided to agree to credit me the $and said it was a one time exception that she was going to makeI said thank you, and before I could ask for a conformation number she loudly said "have a nice day" and hung upI called right back and was connected with Monique again and asked to speak to her manager and explained that I was hung up onShe put me on hold, then I got the voicemail for extension ***I left a message asking for a call backI have received not as of yet
Hi,
This message was brought to my attention last night. There were no notes in the order indicating there had been a problem. I apologize if the issue was not addressed by our phone staff.
A full refund to your [redacted] account in the amount of $65 was issued today. Please feel free to...
contact our customer service staff at [redacted] if you experience any problems. We are very happy to help.
I placed an order to register a star for my deceased Nephew. I placed the order on 3-31-16. Before placing the order online, I checked to see if there were any coupons available. I simply typed in "star registry coupon" in [redacted] search, and received several options. I selected the third option down which was for [redacted].com I clicked on the coupon that said free second day shipping (a value of $53.95) this then took me directly to the International Star Registry website where I was able to place my order.
After I placed my order and got the conformation I noticed that I was charged 53.95 for S/H. I called the phone number listed on the website and was connected with Lindy. I explained the situation to her and she said "we do not have any coupons" we continued and she asked me to tell her the steps on how I found the coupon so I did, step-by-step. She then saw that the coupon linked directly to their website and then said "well, we'll have to give you the discount then." I thanked her and that was the end of our discussion.
Later that morning I received an email from her that referenced my order number and said "There is no coupon code for free shipping. 2nd day shipping is 53.45." I did not respond to this email as I thought the issue was already taken care of when we spoke on the phone. A week later I checked to see if the credit had been made to the card that I used for the purchase and it had not been yet. So I called the customer service number again and was connected with Monique. I explained the situation to her and she put me on hold. After being on hold her Manager picked up and asked how she could help, so I explained the situation to her. I got the same response as I did from Lindy "we do not have any coupons" so I directed her to the online coupon as I did Lindy. She saw that it then linked directly to their site. After that she then told me that [redacted].com was a paid site and that they did not have any connections with them. After several minutes of her telling me that I would have to pay for the S/H because the coupon was not valid, she decided to agree to credit me the $53.95 and said it was a one time exception that she was going to make. I said thank you, and before I could ask for a conformation number she loudly said "have a nice day" and hung up.
I called right back and was connected with Monique again and asked to speak to her manager and explained that I was hung up on. She put me on hold, then I got the voicemail for extension [redacted]. I left a message asking for a call back. I have received not as of yet.