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International Stone Inc.

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International Stone Inc. Reviews (1)

Review: On 3/25/2013 International Stone installed incorrect kitchen tile. International Stone will not contact me directly to rectify the matter.

On 3/25/2013 (Monday) International Stone had an installer come and start installing kitchen backsplash tile. The tile looked incorrect, but I wasn't sure. The installer completed one wall and had one wall remaining. The installer stated he would be back the next day and left around 2PM. During the interim, I realized that International Stone installed the wrong tile. On my purchase paper I ordered HD 023-Group B. After researching on the Internet, I discovered that International Stone installed HD 032-Group C. 3/26/2013 (Tuesday) came and I did not hear from International Stone to inform me where the installer was nor has anyone contacted me to apologize for the mixup in the tile. On 3/27/2013, I went to Home Depot to explain the problem and have them contact International Stone for a resolution.Home Depot checked their system to make sure they had the correct tile information and supposedly they did. Home Depot contacted International Stone and said that they (International Stone) would either be willing to give me $400 for the error and continue with the wrong tile or that it would be cheaper for them to come and redo the wall. I stated that if they reimbursed me $600 instead of $400 I would be willing to go along with the incorrect tile. Home Depot stated that International Stone will not pay more than the $400 and I stated for International Stone to come and redo the wall. As of 4/1/2013, International Stone still has not contact me about the incorrect tile and when the company plans to come out and take down the wrong tile and install the correct tile I ordered back in January of 2013. I paid Home Depot $13,445.78 to have my kitchen redone and I am not very happy with the subcontractors that they deal with.Desired Settlement: I want International Stone to come and remove the backsplash tile that they installed, and install the tile that was ordered AND PAID FOR on 1/23/2013. I do not want this kitchen project to keep dragging on indefinitely.

Business

Response:

Consumer Response /* (-5, 8, 2013/04/25) */

Consumer indicated they have heard from the company, but the issue has not been resolved. Comments follow below:

The company just contacted me Thursday, April 25. The company is scheduled to complete the work on Wednesday, May 1. Hopefully, the company will fulfil their agreement.

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Description: Marble - Natural

Address: 1 Chestnut St, Ansonia, Connecticut, United States, 06401

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