20K spent on new tools. Received dirty, broken, and used tools and many tools missing I won over 100 of International Tools auctions on eBay. All said around $20,000. All items were listed as new. 2 weeks they still didn't ship and when I asked about this they said it was because of the quantity that shipping was slow, also, because many items were missing. They auctioned many items they didn't have. I paid for the items on August 17th. I contacted them on Sept 1st and [redacted] responded saying items were missing and sorry for the delay. They never contacted me before this. I said comparable items would do but they said no, no substitution. On Sept 9th I get 3 pallets of tools, many in ripped up open boxes, dirty tool cases, crud covered tools, and many missing. I had to open over 20 cases of item not received and item not as described cases. I got a message Sept 13th from [redacted] saying I would get the missing tools but she never responded to my question of when and ignored
20K spent on new toolsReceived dirty, broken, and used tools and many tools missing
I won over of International Tools auctions on eBayAll said around $20,All items were listed as newweeks they still didn't ship and when I asked about this they said it was because of the quantity that shipping was slow, also, because many items were missingThey auctioned many items they didn't haveI paid for the items on August 17thI contacted them on Sept 1st and *** *** responded saying items were missing and sorry for the delayThey never contacted me before thisI said comparable items would do but they said no, no substitutionOn Sept 9th I get pallets of tools, many in ripped up open boxes, dirty tool cases, crud covered tools, and many missingI had to open over cases of item not received and item not as described casesI got a message Sept 13th from *** *** saying I would get the missing tools but she never responded to my question of when and ignored
I purchased a new cordless screwdriver that was on sale I received the correct item box, but inside was a dirty, used drill I contacted customer support, and they shipped me a replacement I received the replacement, and it was a refurbished item that didn't even work properly Customer Service is not available on the weekend, so I have to wait for any further resolution I bought this item as a gift, and now I can't even give the gift on time
From the moment I walked in, to the moment I left, I felt like I was the only customerThe customer service experience there is top notchGreat selection, knowledgeable associates, great prices; I highly recommend this company to anyone looking to purchase or repair a tool, or even anyone that just needs a little advise
International Tool is a great company in my opinion The first product I purchased was a large hp porter cable routerIt arrived in timely manner and in great condition with no issues The second item I purchased was a drill that was defectiveI sent an email to customer service and they had a return label with prepaid shipping send me the same day They offered to refund my money or replace the item, I chose for the item to be replacedThe customer service rep was very helpful, polite and kept me informed with the new tracking numberFrom now on whenever I purchase a power tool They will be on my shortlistThey also have very competitive prices and great deals
20K spent on new tools. Received dirty, broken, and used tools and many tools missing I won over 100 of International Tools auctions on eBay. All said around $20,000. All items were listed as new. 2 weeks they still didn't ship and when I asked about this they said it was because of the quantity that shipping was slow, also, because many items were missing. They auctioned many items they didn't have. I paid for the items on August 17th. I contacted them on Sept 1st and [redacted] responded saying items were missing and sorry for the delay. They never contacted me before this. I said comparable items would do but they said no, no substitution. On Sept 9th I get 3 pallets of tools, many in ripped up open boxes, dirty tool cases, crud covered tools, and many missing. I had to open over 20 cases of item not received and item not as described cases. I got a message Sept 13th from [redacted] saying I would get the missing tools but she never responded to my question of when and ignored
20K spent on new toolsReceived dirty, broken, and used tools and many tools missing
I won over of International Tools auctions on eBayAll said around $20,All items were listed as newweeks they still didn't ship and when I asked about this they said it was because of the quantity that shipping was slow, also, because many items were missingThey auctioned many items they didn't haveI paid for the items on August 17thI contacted them on Sept 1st and *** *** responded saying items were missing and sorry for the delayThey never contacted me before thisI said comparable items would do but they said no, no substitutionOn Sept 9th I get pallets of tools, many in ripped up open boxes, dirty tool cases, crud covered tools, and many missingI had to open over cases of item not received and item not as described casesI got a message Sept 13th from *** *** saying I would get the missing tools but she never responded to my question of when and ignored
I purchased a new cordless screwdriver that was on sale I received the correct item box, but inside was a dirty, used drill I contacted customer support, and they shipped me a replacement I received the replacement, and it was a refurbished item that didn't even work properly Customer Service is not available on the weekend, so I have to wait for any further resolution I bought this item as a gift, and now I can't even give the gift on time
From the moment I walked in, to the moment I left, I felt like I was the only customerThe customer service experience there is top notchGreat selection, knowledgeable associates, great prices; I highly recommend this company to anyone looking to purchase or repair a tool, or even anyone that just needs a little advise
International Tool is a great company in my opinion The first product I purchased was a large hp porter cable routerIt arrived in timely manner and in great condition with no issues The second item I purchased was a drill that was defectiveI sent an email to customer service and they had a return label with prepaid shipping send me the same day They offered to refund my money or replace the item, I chose for the item to be replacedThe customer service rep was very helpful, polite and kept me informed with the new tracking numberFrom now on whenever I purchase a power tool They will be on my shortlistThey also have very competitive prices and great deals