International Voyager, Inc.

great thing to booking with this website

I have booked cruise with MSC cruise from CruiseDirect and the service has been exceptional so farI told them that I am booking for this my honeymoon so they conveyed this message to MSC and as a result I was upgraded to free to a much higher class and that made me and my wife the happiest couple on this world

As per our phone conversation, I am sending you a written response to the complaint from
*** *** ** *** The reservation in question was booked by our agent *** *** on 10/16/The below email was then sent to the group leader’s e-mail address for each reservation, explain how final payment would be processed when the payment was dueThe final payment on these reservations were due on Monday, 2/10/
Our final payment procedure is to charge the same credit card as was originally used for the deposit unless we are made aware of that prior as stated on the confirmation e-mail sent to the clientThose emails were sent out on 10/17/13, 10/18/and 11/5/A final payment reminder was also sent to the e-mail address two days before the final payment due date on 2/08/
It was not until after the final payment was charged that we were notified not to use the credit card ending in The refund was then immediately processed by Royal Caribbean on February and you were advised that this process can take to business daysWe confirmed with Royal Caribbean this morning that the refund was process and disbursed from Royal Caribbean on Friday, 2/14/On 2/12/our client services manager *** *** called the number provided by *** *** and spoke with his girlfriend who thanked her for calling and she would let *** know the charge was being refunded
On Monday, 2/17/14, we were notified that the credit card ending in is *** *** cardWe immediately took action again with Royal Caribbean to have this credit card refunded
I personally spoke with *** *** yesterday to assure him that we have taken all the correct actions to have his credit card refundedHe agreed that we did all things according to the correct procedures set in place by our companyAs a sign of good faith, we offered him a $on board credit to make up for the frustration this incident causedHe accepted our offerHe also stated he would be contacting the Revdex.com to remove his complaint
While we are terribly sorry this situation occurred, we took immediate action in getting the charge reversed and refunded for the guestDue to this we would be unable to offer the guest a full refund but the offer for on board credit was offered and accepted by our client

To whom it may concern, [redacted] Called in to cancel his cruise and when our agent called [redacted] they did not realize this was for a March sailing so the agent advised the
href="http://cruisedirect.com/" target="_blank" "">[redacted] agent that there was a penaltyThe agent [redacted] spoke with at our office is also new and was only advising him the information she was given by [redacted]The issue has been resolved and the $deposit was being processed back to his credit cardI called [redacted] and left him a voice mail and also emailed himSincerely [redacted]

We had a lot of questions and all were completly answered

I had recently had a complaint open and it was resolved and satisfactory. l was unable to do so online but advised to email you in regards to this matter. Please Let me know if you have any additional questions. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern,
The guest is correct with regards to the gratuities, her confirmation did state that she should have received them complimentary. This was a technical error on our side which we take ownership for and will reach out to the guest to apologize for. With...

regards to the onboard credit offer, the terms of the promotion do state that redemption is required and that the amount is per cabin not per person, I have attached sample screenshots for review. 
Given the inconvenience to the guest and the fact that we did erroneously not provide her complimentary gratuities we will issue a check in the amount of $339 ($189 for the gratuities which we correctly owe her and & $150 additional as a gesture of goodwill).
Please contact me directly if you have any questions on [redacted]
Best regards,
Lea N[redacted] 
VP Sales & Business Development
[redacted]

Review: I have booked a trip with several friends and recently made a payment to the cruise advising the company to not leave my credit card information on file. My colleague has advised me that the company had recently made and unauthorized charge of $1,100 to my Chase Freedom Visa Credit Card without my permission. I had called the company requesting a call back and additional information as to why it was charged with no contact or authorization and have received no response.Desired Settlement: I am requesting that one of the following happens; I receive a reimbursement of the $1,100 charge via check and my original charge of $658.00 be removed and allow me to continue my cruise or complimentary service on the cruise

Business

Response:

As per our phone conversation, I am sending you a written response to the complaint from [redacted] The reservation in question was booked by our agent [redacted] on 10/16/13. The below email was then sent to the group leader’s e-mail address for each reservation, explain how final payment would be processed when the payment was due. The final payment on these reservations were due on Monday, 2/10/14.

Our final payment procedure is to charge the same credit card as was originally used for the deposit unless we are made aware of that prior as stated on the confirmation e-mail sent to the client. Those emails were sent out on 10/17/13, 10/18/13 and 11/5/13. A final payment reminder was also sent to the e-mail address two days before the final payment due date on 2/08/14.

It was not until after the final payment was charged that we were notified not to use the credit card ending in 0709. The refund was then immediately processed by Royal Caribbean on February 12 and you were advised that this process can take 5 to 7 business days. We confirmed with Royal Caribbean this morning that the refund was process and disbursed from Royal Caribbean on Friday, 2/14/14. On 2/12/14 our client services manager [redacted] called the number provided by [redacted] and spoke with his girlfriend who thanked her for calling and she would let [redacted] know the charge was being refunded.

On Monday, 2/17/14, we were notified that the credit card ending in 1690 is [redacted] card. We immediately took action again with Royal Caribbean to have this credit card refunded.

I personally spoke with [redacted] yesterday to assure him that we have taken all the correct actions to have his credit card refunded. He agreed that we did all things according to the correct procedures set in place by our company. As a sign of good faith, we offered him a $50.00 on board credit to make up for the frustration this incident caused. He accepted our offer. He also stated he would be contacting the Revdex.com to remove his complaint.

While we are terribly sorry this situation occurred, we took immediate action in getting the charge reversed and refunded for the guest. Due to this we would be unable to offer the guest a full refund but the offer for on board credit was offered and accepted by our client.

Review: I booked a cruise on [redacted] through [redacted]. I proceeded later to cancel the cruise in accordance with [redacted] policy [redacted]) Section 8 - I was due a full refund. [redacted] continually refuses to respond timely and/or refund my full cruise fare; insisting that there is a $200 fee, which is not disclosed anywhere.Desired Settlement: A $200 credit of charges in accordance with the [redacted] policy clearly disclosed at: [redacted] for any cruises cancelled more than 95 days from the cruise date.

Business

Response:

To whom it may concern, [redacted] Called in to cancel his cruise and when our agent called [redacted] they did not realize this was for a March 2016 sailing so the agent advised the [redacted] agent that there was a penalty. The agent [redacted] spoke with at our office is also new and was only advising him the information she was given by [redacted]. The issue has been resolved and the $200.00 deposit was being processed back to his credit card. I called [redacted] and left him a voice mail and also emailed him. Sincerely [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 2/8/15 I made a reservation for a [redacted] scheduled for 5/23/15. The reservation was made online on [redacted]. Email confirmation received on the same day from [redacted] contained my personal information (name, address and phone number), the confirmation #, summary of charges ($4259), summary of deposit ($1000), balance pending and due date to submit full payment (3/9/2015). My credit card was billed $1000 on the same date of the reservation. On 3/7/15 an email notification was received from [redacted] informing that the full payment of the cruise reservation was going to be charged automatically to the credit card on file on 3/9/15 as it was previously stated in the confirmation email referenced above. The email received contained my personal information (name, address and phone number) in the header of the message. On 3/15/15 while reviewing my credit card statement to confirm that charges have been made I noticed that the $1000.00 deposit had been refunded. On 3/16/15 I contacted [redacted] customer care at [redacted] to inquiry about the situation. I was informed that the reservation was cancelled because the final payment could not be made as there was no credit card on file. They informed me that they contacted the number on file (which was not my phone) and talked to someone who communicated that they had made such reservation. They explained to me that apparently the information linked to my reservation number was incorrect and that they did no have my information on file. They proceeded to contact [redacted] to re-instate my reservation but the cabin I had reserved was no longer available and the cheapest reservation available was for $5,050.00. Although they made some effort to resolve the situation; they said they could only offer a $400 onboard credit but I was requested to pay the additional difference (~$400) if I wanted to make the reservation again.Desired Settlement: Based on the information I have on file on my email confirmation and communications from [redacted] All information included in my reservation was correct and should have been available to contact me when the payment could not be processed. I have no control over the situation that caused the contact information to get mixed up in their system preventing them from contacting me and I should not be held responsible to cover any cost difference to re-instate the reservation. I already have non-refundable tickets purchased for this trip as I need to fly from Puerto Rico to take the cruise and I can't cancel that trip. I would like [redacted] to assume full responsibility for their error and deliver a reservation that is equivalent or better (same cruise line, ship, cabin, deck and schedule) as it was reserved for the same price I was going to be charged ($4259). I have no interest in receiving onboard credit so any difference in cost, if any, should be assumed by them.

Business

Response:

To whom it may concern,We have resolved this issue with [redacted] . We have reinstated his reservation and paid the difference. I have spoken with [redacted] his wife and advised they are confirmed and paid in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the assistance in the resolution of this situation.[redacted]