To whom it may concern, [redacted] Called in to cancel his cruise and when our agent called [redacted] they did not realize this was for a March sailing so the agent advised the href="http://cruisedirect.com/" target="_blank" [redacted] agent that there was a penaltyThe agent [redacted] spoke with at our office is also new and was only advising him the information she was given by ***The issue has been resolved and the $deposit was being processed back to his credit cardI called [redacted] and left him a voice mail and also emailed himSincerely [redacted]
To whom it may concern, The guest is correct with regards to the gratuities, her confirmation did state that she should have received them complimentaryThis was a technical error on our side which we take ownership for and will reach out to the guest to apologize forWith regards to the onboard credit offer, the terms of the promotion do state that redemption is required and that the amount is per cabin not per person, I have attached sample screenshots for review Given the inconvenience to the guest and the fact that we did erroneously not provide her complimentary gratuities we will issue a check in the amount of $($for the gratuities which we correctly owe her and & $additional as a gesture of goodwill)Please contact me directly if you have any questions on [redacted] Best regards, Lea N [redacted] VP Sales & Business Development [redacted]
We had a lot of questions and all were completly answered
To whom it may concern, [redacted] Called in to cancel his cruise and when our agent called [redacted] they did not realize this was for a March sailing so the agent advised the href="http://cruisedirect.com/" target="_blank" [redacted] agent that there was a penaltyThe agent [redacted] spoke with at our office is also new and was only advising him the information she was given by ***The issue has been resolved and the $deposit was being processed back to his credit cardI called [redacted] and left him a voice mail and also emailed himSincerely [redacted]
To whom it may concern, The guest is correct with regards to the gratuities, her confirmation did state that she should have received them complimentaryThis was a technical error on our side which we take ownership for and will reach out to the guest to apologize forWith regards to the onboard credit offer, the terms of the promotion do state that redemption is required and that the amount is per cabin not per person, I have attached sample screenshots for review Given the inconvenience to the guest and the fact that we did erroneously not provide her complimentary gratuities we will issue a check in the amount of $($for the gratuities which we correctly owe her and & $additional as a gesture of goodwill)Please contact me directly if you have any questions on [redacted] Best regards, Lea N [redacted] VP Sales & Business Development [redacted]