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Internet Ads Reviews (2)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The tuxedo did fall apart the button fell off during the ceremonyI wasn't able to call tuxedo world during the ceremony as I was the best man and those duties called for me to be away from a phoneThe second I got a chance to call which was after the ceremony, after pictures at the park, right before the receptionI got a hold of my cell and took the only down time I had during that long day to call tuxedo worldI spoke with a man named Bill who told me in wasn't that big of a deal that the button fell off and that stitching was coming outHe said that the important part of the day was over and to fix it with a safety pinHe was not professional or sympathetic to the situation because it happens all the time he saidI told him I was completely dissatisfied and his response was to call the following Monday and speak to the owner Rocko to get a complete refund for the tuxedoWhen I called on That following Monday the owner was unreachableIt took four days of calling to actually speak to RoccoWhen I finally did speak to him he refused my refund and used a lot of profanity before terminating the callI, then contacted Revdex.com and filed a complaintI reached back out to the owner and informed him that Revdex.com was involved and if we could come up with a solution for the matterHe went on to say " the day Revdex.com owns [redacted] business I'll [redacted] answer to them" I haven't contacted them sinceIn regards to the late charges when I first spoke with Bill he told me to speak with the owner prior to bringing back the tuxedoIt took four days just to contact himI left multiple messages with multiple employeesIn response to the owner of the business about the tuxedo being fairly new which may or may not be true the fact of matter is the tuxedo did fall apartSo, maybe the previous gentleman who rented that tuxedo didn't take care of it and tuxedo world should have knew that prior to renting it to the best man In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I have not been refunded for the tuxedoThe owner can have his opinion of what sympathetic is and if his employee was acting in that matterTo my standards, he wasn't sympathetic to the issue because he assured me I was getting a refund and that a safety pin might fix itBill told me to speak with Rocco, the owner about the money backBill said his word was good being that he has been in the business for yearsThe owner did use profanity but I am looking past that part of this issueI want to see the right thing done and if the business is as creditable as the owner claims it to be it would stick by its word Sincerely, [redacted]

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