Internet Auto Brokers

***, I was sure to include emails showing you we did offer to assistYes as you stated we aren't just handing out blank checks for issues that arise on a year old vehicle that we cannot review ourselvesAs stated in the last reply we discounted the vehicle for repairs that you felt in needed.You also knowingly purchased the vehicle AS-IS We could go back and forth all dayMoral of the story isYou came down to our dealership, found a car you and your wife both likedHaggled on the price for repairs you wanted to have done before your upcoming tripIn which we understood and discounted the vehicleOnce the original problem came arise we spoke with your wife via phone and then you via EmailWe did offer you helpLike I stated earlier you are correct and we aren't a big enough company that we can just be sending out blank checks for a problem that occurred on a used vehicle that we discounted for repairs that you stated you wanted to have done before your tripAnd the vehicle decided to break down after these repairs may have been done or may not have been doneWe apologize for the inconvenience this caused youHave a Happy Holiday

Complaint: [redacted] I am rejecting this response because:Uh huh...We sold the car yesterdayWe still think you guys could do much better Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:There are several inaccurate things regarding the account from IAB that I am responding to and a few others worth clarifying.• We did not, nor have we ever pulled a trailer with this vehicleSeems like a small correction to make, but since we're talking about work needed and work done on the vehicle, it seems fair to note.• The work performed by a family member was initiated after driving the vehicle to Western Minnesota from Denver, not before the first leg of the tripThey knew we didn't preform work before we left.• During the process of replacing the timing belt, the radiator was revealed compromised with coolant leaking into the radiator fluid / leak stopThe leak stop was uncovered then, in June, not recentlyConfirmed by a second mechanic recently.• The only 'solution' ever presented to us was "to get the car back to the dealership"Seeing as we were hundreds of miles away with an un-drivable car, we were faced with the prospect of an expensive tow across statesWe did ask if they would cover the towThey declined. • Back to the order of work done on the vehicleTheir assumptions of the order of work performed are correctWe found the leak stop in June during the timing belt / water pump maintenance and the radiator was found compromisedThe fluid color and consistency was apparent then at that very moment the first time it was opened up since purchase.• In response to their knowledge of further issuesWhy contact the dealership about further tows / work when we were never offered any customer service whatsoever during our catastrophic failure? Yep, we've had this thing towed timesYep, starter / thermostat / shocks / struts were also issuesDoes it make a difference in the customer service you would have given us? I sure doubt itThey never offered to do anything other than take a look.• The vehicle that broke down in MN initially was the vehicle we've asked them to stand behindAnd yep, that was before the vehicle warranted a complete engine swapThey were given the opportunity to provide customer service before any major work was done (aside from the timing belt which uncovered more problems)It's as simple as that.THE REAL INTERESTING PART: We were considering (if time allowed) doing work on the vehicle before travelingWe were outright ENCOURAGED to drive the vehicle to MN and "enjoy our vacation" before having the vehicle looked at (allegedly knowing the vehicle could experience issues)We were lucky to make it to our destinationNo matter how you look at it, they either were 100% oblivious to the vehicle issues before selling it to us, OR they willingly put us in a vehicle with major issues before a long tripIgnorant or reckless or both.--At the end of the day here's what it looks like to me: We had a short timeline to make a purchase, they knew this and took advantage of itThey sold us a vehicle with a myriad of issues that arguably they knew aboutThey simultaneously encouraged us to drive it across four states knowing these issues existedWhen the vehicle inevitable broke down, they refused to offer anything tangible, including the tow we asked them to help withThey were contact via several methods of communication and had several opportunities to provide customer service, they declined.Nothing about Internet Auto Brokers aligns with a "trustworthy business" as Revdex.com defines themAnd ethically, our vehicle would seem to indicated that they are standing on shaky ground (no matter how they massage the story to shirk responsibility)I realize I won't be getting a penny or an apology from IAB, but I feel its my duty to report these issues in full and make them count in some way, shape or form
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:Uh huh...We sold the car yesterday. We still think you guys could do much better.
Sincerely,
[redacted]

To whom it may concern,    [redacted] and his family where a pleasure to work with. They came down on our [redacted], test drove it and assessed it for what they personally felt needed. They asked for a discount to have repairs done at there own shop which included a timing belt/water pump...

(which were coming due on this vehicles maintenance schedule) and to have a hitch installed as they where going to be towing a trailer on an out of state trip they where about to leave on. The dealership did accommodate them with the discount they requested. They proceeded to have all the work done by a family member in his garage/back yard in order to keep the cost down and to meet their small window of time before their road trip. As for the hitch, the customer did state they had it installed by U-haul dealer. During their trip they stated they ran into an over heating issue and had the vehicle towed to a local shop from where they were at. We spoke with [redacted]'s wife she gave us an update on what was going on with the vehicle. We (the Dealership) stated over the phone and via email if they were able to get the car back to the dealership, we would get it into one of our local shops and have it looked at to see what may have caused the issue (as it may have been something caused by the recent repairs the customers personally had done). The customer did declined and stated they wanted us to pay their bill. The dealership replied we were not willing to do that until we had the chance to see what possibly caused the issue. This incident took place back in June 2017. [redacted] never took us up on our offer. The interesting part about this whole situation is that if as stated is true and they just recently found stop leak present. Why are they finding it now and not when their mechanic/family member replaced the water pump back in June. As they would have had to drain the anti-freeze in order to do thus job and there would have been clear signs of the stop leak, in both the old water pump, the radiator and the anti-freeze fluid drained from engine along with the other stated components . Also, why was it was not discovered when they had presumed repairs done during their past trip? Or the three other stated times(which this is the first time we are being notified of) they had the vehicle repaired at a different shop. Here at Internet Auto Brokers we make it our number one job to work with and make all of our customers happy. Unfortunately, we cannot stand behind others unknown work/repairs they've had done.

[redacted],  I was sure to include emails showing you we did offer to assist. Yes as you stated we aren't just handing out blank checks for issues that arise on a 13 year old vehicle that we cannot review ourselves. As stated in the last reply we discounted the vehicle for repairs that you felt in needed.You also knowingly purchased the vehicle AS-IS.  We could go back and forth all day. Moral of the story is. You came down to our dealership, found a car you and your wife both liked. Haggled on the price for repairs you wanted to have done before your upcoming trip. In which we understood and discounted the vehicle. Once the original problem came arise we spoke with your wife via phone and then you via Email. We did offer you help. Like I stated earlier you are correct and we aren't a big enough company that we can just be sending out blank checks for a problem that occurred on a used vehicle that we discounted for repairs that you stated you wanted to have done before your trip. And the vehicle decided to break down after these repairs may have been done or may not have been done. We apologize for  the inconvenience this caused you. Have a Happy Holiday.