Complaint: [redacted] I am rejecting this response because: According to GOLD ACCEPTANCE they received all information from Internet Auto SalesInternet Auto Sales most certainly was negligent in processing loan documents with wrong informationThis has been proven by Gold AcceptanceThe next stop is the Attorney General's Office.My attorney assures me I have a case against Internet Auto and Gold Acceptance equallyIt is very sad that you took less than hours to determine you are unable to help a victim of your poor business practices Sincerely, [redacted] ***
[redacted] You are demanding that we repair issues that are not covered by your warrantyThrough our arbitration process we have agreed to pay half of the costsWe have a check for you here at the dealership that we will mail to youHowever, during your recent contact with our management you were vulgar and made threats towards themYou will receive your check once you call the dealership, apologize to the individuals that you threatened, and provide them with an address for the check to be mailed to
[redacted] , THE "PIECE OF PAPER" THAT YOU MAKE MENTION OF IS A SIGNED CONTRACT THAT WE HAVE TO ADHERE TO WORD FOR WORDWE CANT JUST TAKE THE VERBAGE IN A SIGNED CONTRACT AS SUGGESTIONS AND TWIST THE WORDS TO MEAN WHATEVER IS CONVIENENT AT THE TIMEWHEN YOU BOUGHT THE VEHICLE AND WE BOTH SIGNED THE CONTRACT IT SAID "INSTALL A TOW PACKAGE"JUST BECAUSE YOU CHANGED YOUR MIND LATER AND DECIDED YOU WANTED A VERY SPECIFIC TOW PACKAGE DOES NOT GIVE ME PERMISSION TO ALTER A LEGAL BINDING CONTRACTWE FOLLOWED THE CONTRACT TO A T AS WE ARE REQUIRED TO BY LAWTHE TOW PACKAGE INSTALLED IS FULLY EQUIPPED TO TOW A LARGE BOATIT MAY NOT HAVE ALL THE BELLS AND WHISTLES THE RANGE ROVER DEALERSHIP SOLD YOU ON WHEN YOU CONTACTED THEM, BUT IT HAS AND DOES EVERYTHING YOU REQUESTED AT THE TIME OF SELLIF YOU WANT A MORE UPGRADED TOW PACKAGE THAN IS STATED IN YOUR CONTRACT YOU HAVE EVERY RIGHT TO DO SO, BUT IT IS NOT FAIR TO TRY TO MANIPULATE THE CONTRACT IN YOUR FAVORPLEASE DO NOT ATTACK US UNFAIRLY
Complaint: [redacted] I am rejecting this response because: internet Auto Sales DOES USE GOLD ACCEPTENCD They have confirmed wrong information was received by the Boise Car lot finance departmentThis isn't their issueThey reported what was receivedInternetAuto Sales representatives came to my home wanting the car back as well as your representatives attempted to serve me legal papers for a bad check for the down paymentAgainNot Gold Acceptence issue Gold Acceptance is hoping they can assist me since it is obvious your office cannot admit Grave mistakes were made by your depart in the hurry to sell a cari have given my attorney your name and number along with all emails and proof of errors Sincerely, [redacted] ***
The cancellation date on Mr [redacted] Gap and Portfolio Warranty was filed on 6-11-by the customerMr [redacted] was informed that it would take to weeks to refund paymentPayment was ready to refund on July 20, 2015, which was less than weeks after his cancellation request, and messages were left with the customer telling him that we required a signature in order to send this refundAfter coming later in August, refunds were issued, in the amount of $3229.92, on August 27, Had our messages been returned sooner, this refund would have been issued in a more timely as well We are sorry for any unhappiness on the part of Mr [redacted] but unfortunately, when dealing with a third-party coverage provider, it does take some time to issue refundsWe hope that the customer is now happy Thank you Monty Y [redacted] Internet Auto Rent & Sales 208-672-
[redacted] ,YOU CAME IN TO THE DEALERSHIP AND ADMITTED THAT YOU HAD LIED TO THE Revdex.com AND CAPITAL ONE TO GET OUT OF THE CONTRACT YOU SIGNEDYOU HAD ALREADY ABANDONED THE VEHICLE ON THE SIDE OF THE ROAD AND WE WERE FORCED TO PAY A LOCKSMITH TO MAKE A NEW KEYIN SPITE OF THIS WE VOIDED THE CONTRACT AS YOU REQUESTEDYOU ARE THE MOST MANIPULATIVE AND DISHONEST CUSTOMER I HAVE EVER ENCOUNTEREDYOUR ORIGINAL Revdex.com COMPLAINT IS RIDDLED WITH CONTRIDICACTORY LIESONE EXAMPLE IS WHEN YOU CLAIM TO BE ALONE WITH YOUR SALESPERSON THE ENTIRE TIME OF THE SALE, THEN ALONE WITH THE FINANCE MANAGER DURING THE SIGNING OF THE CONTRACTBUT THEN YOU CLAIM THAT "ASHTON" WAS STANDING RIGHT THERE AND HEARD EVERYTHINGSO WERE YOU ALONE WITH THE QUOTED INDIVIDUALS, OR WERE YOU WITH THE INDIVIDUALS AND ASHTONTHE ATTORNEY GENERAL SENT YOUR COMPLAINT TO OUR ATTORNEY LITERALLY AS A JOKE BECAUSE OF THE LIES, OUTLANDISH CLAIMS, INCORRECT INFORMATION, MISSPELLINGS AND GRAMATICAL ERRORSIF YOU MALICIOUSLY AND FALSELY ATTACK US AGAIN YOU WILL BE SUBJECT TO LEGAL ACTION
Internet Auto Rent & SalesCase # [redacted] Customer Info: ***, [redacted] Date Filed: 02/05/2016Response Date: 03/04/2016ResponseWhen we took the car in on trade, the vehicle already scratches on itWe have thedocumentation to support this and back it upWe apologize for the inconvenience inthis matterIf the customer would like to speak more on this matter or has anyquestions they are free to call General Manager [redacted] and (208) 672-
[redacted] ,AFTER WE INSTALLED THE TOW PACKAGE YOU AND ADAM WENT OUT AND LOOKED AT IT TOGETHER AND YOU SAID IT WAS EXACTLY WHAT YOU NEEDED, SAID YOU WERE HAPPY, AND THANKED HIMNOW A MONTH LATER ITS THE WRONG ONE, IT WONT WORK, AND WE PUT IN THE WRONG ONEYOU ARE SAYING WE DIDN'T CHECK TO SEE WHAT KIND YOU NEEDED, BUT WE DIDWE PUT ON EXACTLY WHAT YOU WANTED, AND YOU LOOKED AT IT WITH ADAM AND SAID IT WAS PERFECTSIR, DO NOT TRY TO TAKE ADVANTAGE OF USYOU CHANGED YOUR MIND ON WHAT YOU WANTED, TAKE RESPONSIBILITY FOR YOUR ACTIONSI HONORED OUR AGREEMENT EXACTLY HOW YOU WISHED
***,I UNDERSTAND YOUR FRUSTRATIONWE DID BREAK A PART WHILE REPLACING YOUR BREAK LIGHTTHAT IS OUR RESPONSIBILITY AND WILL BE PAID FOR BY USIT HAS BEEN AUTHORIZEDIT WILL BE REPLACED BY EUROSPORT.AS FOR THE NAVIGATION MODULE, OUR WARRANTY COMPANY HAS RECIEVED YOUR PAPERWORK, YOUR WARRANTY IS NOW IN THEIR SYSTEM AND ACTIVEWE HAVE SUBMITTED THE CLAIM TO THEM AND ARE WAITING FOR THEM TO APPROVE ITWE DO BELIEVE IT TO BE COVERED BUT MUST WAIT FOR THEM TO TELL US FOR SUREI KNOW YOU HAVE ALREADY BEEN WAITING WEEKS, BUT IT DOES TAKE TIME TO FOR THEM TO PROCESS YOUR ORIGINAL WARRANTY PAPERWORK BEFORE WE COULD SUBMIT THE CLAIMWE WILL HAVE AN ANSWER FOR YOU VERY SOONTHAT REPAIR WILL BE DONE BY LYLE PEARSONWE WILL NOT BE WORKING ON YOUR CAR BECAUSE OUR TECHNICIANS ARE NOT MERECEDS CERTIFIED, ALL FUTURE WORK WILL BE CONTRACTED OUT TO CERTIFIED PROVIDERS.WE DO CARE ABOUT OUR CUSTOMERS AND I AM SORRY IT HAS BEEN AN UNPLEASANT EXPERIENCE FOR YOU SO FARWE PLAN TO DO EVERYTHING WE CAN TO MAKE IT RIGHT
Complaint: [redacted] I am rejecting this response because: Internet Auto knew what the scores were when THEY AGREED to an offer [redacted] credit is not in the 400's I saw the report I know what is considered poor, average and good credit As far as someone flipping your employee off, that is a complete fabricated lieAgain this just shows the lack of character and integrity this company hasI was not about to step foot into your store after the poor way this was handled Thanks for driving the whole mile and a half to give me the papers Yes, we could have returned the truckI told my husband to do so but he refused It was already registered and insured That is not the point!!! There are multiple complaints on here for the same issue and future customers need to know that this is common practice at this dealership and to stay away
Complaint: [redacted] I am rejecting this response because:I have not fabricated any information regarding my Warranty policy Frank has been kind enough to take care of the most recent warranty issue in a very timely and professional manner I started a pending claim on 4/28, as of this date the paperwork from your company had still not arrived sometime between 4/and 5/this document arrived and [redacted] was able to process my warranty for the front right exhaust manifold Frank was very helpful, and professional but could not disclose when [redacted] received this document.Since Internet auto is unwilling to answer my last request regarding when they sent in the document of question, I am unable to answer what date is was received but was not in the possession of [redacted] by 4/28;it has been received and my policy is now active at [redacted] I have still not received any reimbursement check from Internet auto in the previously agreed upon amount of $by GM Chris P [redacted] for repairs to the Total integrated Power Module Previous correspondence has stated that we have agreed upon this amount and reimbursement This issue remains.Please mail this check immediately I have supplied my address many times, once again here it is: ***
***, we DID keep all of our promises to youI PERSONALLY got you the free tank of gas that you were promisedYou also have years of Free Maintenance, all you have to do is call 208-672-and make an appointment with our service department to receive itWe did have issues getting your car fixed because it had to go to the Dodge Dealership which we are not affiliated with and don't have any control overThe Dodge dealership did fix it as quick as they couldInternet Auto Sales did pay for those repairs in their entirety, as promisedI also PERSONALLY helped you resolve the issues you were having with your checks and was able to get my business office to work with you on that issue as a courtesy to youWe don't have an option for a year warrantyAlso it is physically impossible to remove anything from a legal binding document that is signed and consists of carbon copiesYou were given carbon copies of all of the documents you signed and there is no way to make things "disappear" from a document We did everything that we said we would do and we did it in the fastest possible time frame we couldI'm sorry that you are not happyI would be more than happy to sit down with you and discuss what we could do to help you and ensure that you are satisfiedPlease give me a call or text if you would like, my personal cell phone number is [redacted]
IM NOT EVEN GOING TO RESPOND TO YOU IF YOU ARE GOING TO MISQUOTE ME AND PUT WORDS IN MY MOUTHIF YOU WANT TO RESOPLVE THIS ISSUE THROUGH THE Revdex.com THEN YOU NEED TO BE HONEST AND NOT LIE ABOUT THE WAY I TALKED TO YOU DURING OUR CONVERSATIONKEEP IN MIND THAT I RECORD EVERY SINGLE PHONE CALLTHANK YOU
[redacted] ,THE OWNER OF INTERNET AUTO RENT AND SALES, AND PORTFOLIO; JOHN S [redacted] , HAS REVIEWED YOUR CASEHE HAS DENIED YOUR CLAIM FOR COVERAGEYOU WILL NOT RECIEVE COMPENSATION FOR YOUR CLAIM
We made the downpayment right with the customer and have the documentation to prove soHe called the dealership and harassed us verbally to only call us the next day to apologize because he "had had a few drinks." The customer's statement about the value of the Land Rover is completely falseA bank will not finance more than 120% of Blue Book ValueAnd where is the negative equity supposed to go? The customer was $10,upside down on the trade-in, and the original complaint did not talk about the price of the vehicleIt simply stated that the customer wanted to re-negotiate after the fact, which is not possible
We did not accuse you of doing any damage to our vehicle and we refunded all of your moneyWe also did not ask you to reimburse us for the gas that you used driving the vehicle for freeSalesman do not get involved in customer relations once management is involvedYour story about salesmen joining an argument with your father in law is completely fabricatedWe, as professionals would notify the authorities if any conversation became "heated" or tenseWe are adults and do not call names I'm sorry that you are not happy with your experience with us and changed your mind about buying a vehicle in generalHowever, it does not give you permission to make up stories and attack our code of ethics
Internet Auto Rent & SalesCase # [redacted] Consumer Info: [redacted] , ***Date Filed: 09/23/2015Response Date: 03/04/2016ResponseWe have fixed everything that was stated within this complaintSince then, thecustomer has traded out of this specific vehicleAll of the repairs done werecompleted free of charge to the customerWe apologize for the inconvenience in thismatterIf the customer would like to speak more on this matter or has anyquestions they are free to call General Manager Chris P [redacted] and (208) 672-
**I, FRANKLY, EVERYTHING YOU SAID IS A LIEI AM THE MANAGER THAT WORKED WITH YOU THROUGH YOUR ENTIRE CAR DEAL AND YOU HAVE BASICALLY FABRICATED EVERYTHING IN THIS COMPLAINTWE DID NOT TELL YOU TO CANCEL YOUR INSURANCEWE DID NOT TELL YOU TO LIE TO THE BANKI SPECIFICALLY TOLD YOU THAT YOU WOULD NOT GET A LOW INTEREST RATE BECAUSE OF YOUR BAD CREDITWE CUT THE PRICE OF THE VEHICLE BY $5,TO LOWER YOUR PAYMENT TO MAKE UP FOR THE HIGH INTEREST RATE YOU QUALIFY FORYOU PRACTICALLY BEGGED US TO HAVE MONTHS TO PAY EXTRA TOWARDS YOUR CARYOU SAID YOU WANTED TO DO THAT SO YOU COULD USE YOUR QUARTERLY BONUS OF $WE EVEN ASKED YOU TO SIT AND THINK ABOUT IT BEFORE WE AGREED TO LET YOU DO THAT BECAUSE WE WANTED TO MAKE SURE YOU UNDERSTOOD WHAT YOU WERE COMMITTING YOURSELF TOYOU SAID ON MULTIPLE OCCASIONS THAT YOU WANTED TO USE YOUR QUARTERLY BONUSWE DID NOT TELL YOU TO FORGE THE TEMPORARY REGISTRATIONYOU SIGNED THE CAR INSPECTION FORM AFTER A THOROUGH PRESENTATION FROM YOUR SALES PROFERSIONAL
Complaint: [redacted] I am rejecting this response because: According to GOLD ACCEPTANCE they received all information from Internet Auto SalesInternet Auto Sales most certainly was negligent in processing loan documents with wrong informationThis has been proven by Gold AcceptanceThe next stop is the Attorney General's Office.My attorney assures me I have a case against Internet Auto and Gold Acceptance equallyIt is very sad that you took less than hours to determine you are unable to help a victim of your poor business practices Sincerely, [redacted] ***
[redacted] You are demanding that we repair issues that are not covered by your warrantyThrough our arbitration process we have agreed to pay half of the costsWe have a check for you here at the dealership that we will mail to youHowever, during your recent contact with our management you were vulgar and made threats towards themYou will receive your check once you call the dealership, apologize to the individuals that you threatened, and provide them with an address for the check to be mailed to
[redacted] , THE "PIECE OF PAPER" THAT YOU MAKE MENTION OF IS A SIGNED CONTRACT THAT WE HAVE TO ADHERE TO WORD FOR WORDWE CANT JUST TAKE THE VERBAGE IN A SIGNED CONTRACT AS SUGGESTIONS AND TWIST THE WORDS TO MEAN WHATEVER IS CONVIENENT AT THE TIMEWHEN YOU BOUGHT THE VEHICLE AND WE BOTH SIGNED THE CONTRACT IT SAID "INSTALL A TOW PACKAGE"JUST BECAUSE YOU CHANGED YOUR MIND LATER AND DECIDED YOU WANTED A VERY SPECIFIC TOW PACKAGE DOES NOT GIVE ME PERMISSION TO ALTER A LEGAL BINDING CONTRACTWE FOLLOWED THE CONTRACT TO A T AS WE ARE REQUIRED TO BY LAWTHE TOW PACKAGE INSTALLED IS FULLY EQUIPPED TO TOW A LARGE BOATIT MAY NOT HAVE ALL THE BELLS AND WHISTLES THE RANGE ROVER DEALERSHIP SOLD YOU ON WHEN YOU CONTACTED THEM, BUT IT HAS AND DOES EVERYTHING YOU REQUESTED AT THE TIME OF SELLIF YOU WANT A MORE UPGRADED TOW PACKAGE THAN IS STATED IN YOUR CONTRACT YOU HAVE EVERY RIGHT TO DO SO, BUT IT IS NOT FAIR TO TRY TO MANIPULATE THE CONTRACT IN YOUR FAVORPLEASE DO NOT ATTACK US UNFAIRLY
Complaint: [redacted] I am rejecting this response because: internet Auto Sales DOES USE GOLD ACCEPTENCD They have confirmed wrong information was received by the Boise Car lot finance departmentThis isn't their issueThey reported what was receivedInternetAuto Sales representatives came to my home wanting the car back as well as your representatives attempted to serve me legal papers for a bad check for the down paymentAgainNot Gold Acceptence issue Gold Acceptance is hoping they can assist me since it is obvious your office cannot admit Grave mistakes were made by your depart in the hurry to sell a cari have given my attorney your name and number along with all emails and proof of errors Sincerely, [redacted] ***
The cancellation date on Mr [redacted] Gap and Portfolio Warranty was filed on 6-11-by the customerMr [redacted] was informed that it would take to weeks to refund paymentPayment was ready to refund on July 20, 2015, which was less than weeks after his cancellation request, and messages were left with the customer telling him that we required a signature in order to send this refundAfter coming later in August, refunds were issued, in the amount of $3229.92, on August 27, Had our messages been returned sooner, this refund would have been issued in a more timely as well We are sorry for any unhappiness on the part of Mr [redacted] but unfortunately, when dealing with a third-party coverage provider, it does take some time to issue refundsWe hope that the customer is now happy Thank you Monty Y [redacted] Internet Auto Rent & Sales 208-672-
[redacted] ,YOU CAME IN TO THE DEALERSHIP AND ADMITTED THAT YOU HAD LIED TO THE Revdex.com AND CAPITAL ONE TO GET OUT OF THE CONTRACT YOU SIGNEDYOU HAD ALREADY ABANDONED THE VEHICLE ON THE SIDE OF THE ROAD AND WE WERE FORCED TO PAY A LOCKSMITH TO MAKE A NEW KEYIN SPITE OF THIS WE VOIDED THE CONTRACT AS YOU REQUESTEDYOU ARE THE MOST MANIPULATIVE AND DISHONEST CUSTOMER I HAVE EVER ENCOUNTEREDYOUR ORIGINAL Revdex.com COMPLAINT IS RIDDLED WITH CONTRIDICACTORY LIESONE EXAMPLE IS WHEN YOU CLAIM TO BE ALONE WITH YOUR SALESPERSON THE ENTIRE TIME OF THE SALE, THEN ALONE WITH THE FINANCE MANAGER DURING THE SIGNING OF THE CONTRACTBUT THEN YOU CLAIM THAT "ASHTON" WAS STANDING RIGHT THERE AND HEARD EVERYTHINGSO WERE YOU ALONE WITH THE QUOTED INDIVIDUALS, OR WERE YOU WITH THE INDIVIDUALS AND ASHTONTHE ATTORNEY GENERAL SENT YOUR COMPLAINT TO OUR ATTORNEY LITERALLY AS A JOKE BECAUSE OF THE LIES, OUTLANDISH CLAIMS, INCORRECT INFORMATION, MISSPELLINGS AND GRAMATICAL ERRORSIF YOU MALICIOUSLY AND FALSELY ATTACK US AGAIN YOU WILL BE SUBJECT TO LEGAL ACTION
Internet Auto Rent & SalesCase # [redacted] Customer Info: ***, [redacted] Date Filed: 02/05/2016Response Date: 03/04/2016ResponseWhen we took the car in on trade, the vehicle already scratches on itWe have thedocumentation to support this and back it upWe apologize for the inconvenience inthis matterIf the customer would like to speak more on this matter or has anyquestions they are free to call General Manager [redacted] and (208) 672-
I accept the response from the business Please close as resolved
[redacted] ,AFTER WE INSTALLED THE TOW PACKAGE YOU AND ADAM WENT OUT AND LOOKED AT IT TOGETHER AND YOU SAID IT WAS EXACTLY WHAT YOU NEEDED, SAID YOU WERE HAPPY, AND THANKED HIMNOW A MONTH LATER ITS THE WRONG ONE, IT WONT WORK, AND WE PUT IN THE WRONG ONEYOU ARE SAYING WE DIDN'T CHECK TO SEE WHAT KIND YOU NEEDED, BUT WE DIDWE PUT ON EXACTLY WHAT YOU WANTED, AND YOU LOOKED AT IT WITH ADAM AND SAID IT WAS PERFECTSIR, DO NOT TRY TO TAKE ADVANTAGE OF USYOU CHANGED YOUR MIND ON WHAT YOU WANTED, TAKE RESPONSIBILITY FOR YOUR ACTIONSI HONORED OUR AGREEMENT EXACTLY HOW YOU WISHED
***,I UNDERSTAND YOUR FRUSTRATIONWE DID BREAK A PART WHILE REPLACING YOUR BREAK LIGHTTHAT IS OUR RESPONSIBILITY AND WILL BE PAID FOR BY USIT HAS BEEN AUTHORIZEDIT WILL BE REPLACED BY EUROSPORT.AS FOR THE NAVIGATION MODULE, OUR WARRANTY COMPANY HAS RECIEVED YOUR PAPERWORK, YOUR WARRANTY IS NOW IN THEIR SYSTEM AND ACTIVEWE HAVE SUBMITTED THE CLAIM TO THEM AND ARE WAITING FOR THEM TO APPROVE ITWE DO BELIEVE IT TO BE COVERED BUT MUST WAIT FOR THEM TO TELL US FOR SUREI KNOW YOU HAVE ALREADY BEEN WAITING WEEKS, BUT IT DOES TAKE TIME TO FOR THEM TO PROCESS YOUR ORIGINAL WARRANTY PAPERWORK BEFORE WE COULD SUBMIT THE CLAIMWE WILL HAVE AN ANSWER FOR YOU VERY SOONTHAT REPAIR WILL BE DONE BY LYLE PEARSONWE WILL NOT BE WORKING ON YOUR CAR BECAUSE OUR TECHNICIANS ARE NOT MERECEDS CERTIFIED, ALL FUTURE WORK WILL BE CONTRACTED OUT TO CERTIFIED PROVIDERS.WE DO CARE ABOUT OUR CUSTOMERS AND I AM SORRY IT HAS BEEN AN UNPLEASANT EXPERIENCE FOR YOU SO FARWE PLAN TO DO EVERYTHING WE CAN TO MAKE IT RIGHT
Complaint: [redacted] I am rejecting this response because: Internet Auto knew what the scores were when THEY AGREED to an offer [redacted] credit is not in the 400's I saw the report I know what is considered poor, average and good credit As far as someone flipping your employee off, that is a complete fabricated lieAgain this just shows the lack of character and integrity this company hasI was not about to step foot into your store after the poor way this was handled Thanks for driving the whole mile and a half to give me the papers Yes, we could have returned the truckI told my husband to do so but he refused It was already registered and insured That is not the point!!! There are multiple complaints on here for the same issue and future customers need to know that this is common practice at this dealership and to stay away
Complaint: [redacted] I am rejecting this response because:I have not fabricated any information regarding my Warranty policy Frank has been kind enough to take care of the most recent warranty issue in a very timely and professional manner I started a pending claim on 4/28, as of this date the paperwork from your company had still not arrived sometime between 4/and 5/this document arrived and [redacted] was able to process my warranty for the front right exhaust manifold Frank was very helpful, and professional but could not disclose when [redacted] received this document.Since Internet auto is unwilling to answer my last request regarding when they sent in the document of question, I am unable to answer what date is was received but was not in the possession of [redacted] by 4/28;it has been received and my policy is now active at [redacted] I have still not received any reimbursement check from Internet auto in the previously agreed upon amount of $by GM Chris P [redacted] for repairs to the Total integrated Power Module Previous correspondence has stated that we have agreed upon this amount and reimbursement This issue remains.Please mail this check immediately I have supplied my address many times, once again here it is: ***
***, we DID keep all of our promises to youI PERSONALLY got you the free tank of gas that you were promisedYou also have years of Free Maintenance, all you have to do is call 208-672-and make an appointment with our service department to receive itWe did have issues getting your car fixed because it had to go to the Dodge Dealership which we are not affiliated with and don't have any control overThe Dodge dealership did fix it as quick as they couldInternet Auto Sales did pay for those repairs in their entirety, as promisedI also PERSONALLY helped you resolve the issues you were having with your checks and was able to get my business office to work with you on that issue as a courtesy to youWe don't have an option for a year warrantyAlso it is physically impossible to remove anything from a legal binding document that is signed and consists of carbon copiesYou were given carbon copies of all of the documents you signed and there is no way to make things "disappear" from a document We did everything that we said we would do and we did it in the fastest possible time frame we couldI'm sorry that you are not happyI would be more than happy to sit down with you and discuss what we could do to help you and ensure that you are satisfiedPlease give me a call or text if you would like, my personal cell phone number is [redacted]
IM NOT EVEN GOING TO RESPOND TO YOU IF YOU ARE GOING TO MISQUOTE ME AND PUT WORDS IN MY MOUTHIF YOU WANT TO RESOPLVE THIS ISSUE THROUGH THE Revdex.com THEN YOU NEED TO BE HONEST AND NOT LIE ABOUT THE WAY I TALKED TO YOU DURING OUR CONVERSATIONKEEP IN MIND THAT I RECORD EVERY SINGLE PHONE CALLTHANK YOU
[redacted] ,THE OWNER OF INTERNET AUTO RENT AND SALES, AND PORTFOLIO; JOHN S [redacted] , HAS REVIEWED YOUR CASEHE HAS DENIED YOUR CLAIM FOR COVERAGEYOU WILL NOT RECIEVE COMPENSATION FOR YOUR CLAIM
We made the downpayment right with the customer and have the documentation to prove soHe called the dealership and harassed us verbally to only call us the next day to apologize because he "had had a few drinks." The customer's statement about the value of the Land Rover is completely falseA bank will not finance more than 120% of Blue Book ValueAnd where is the negative equity supposed to go? The customer was $10,upside down on the trade-in, and the original complaint did not talk about the price of the vehicleIt simply stated that the customer wanted to re-negotiate after the fact, which is not possible
We did not accuse you of doing any damage to our vehicle and we refunded all of your moneyWe also did not ask you to reimburse us for the gas that you used driving the vehicle for freeSalesman do not get involved in customer relations once management is involvedYour story about salesmen joining an argument with your father in law is completely fabricatedWe, as professionals would notify the authorities if any conversation became "heated" or tenseWe are adults and do not call names I'm sorry that you are not happy with your experience with us and changed your mind about buying a vehicle in generalHowever, it does not give you permission to make up stories and attack our code of ethics
Internet Auto Rent & SalesCase # [redacted] Consumer Info: [redacted] , ***Date Filed: 09/23/2015Response Date: 03/04/2016ResponseWe have fixed everything that was stated within this complaintSince then, thecustomer has traded out of this specific vehicleAll of the repairs done werecompleted free of charge to the customerWe apologize for the inconvenience in thismatterIf the customer would like to speak more on this matter or has anyquestions they are free to call General Manager Chris P [redacted] and (208) 672-
**I, FRANKLY, EVERYTHING YOU SAID IS A LIEI AM THE MANAGER THAT WORKED WITH YOU THROUGH YOUR ENTIRE CAR DEAL AND YOU HAVE BASICALLY FABRICATED EVERYTHING IN THIS COMPLAINTWE DID NOT TELL YOU TO CANCEL YOUR INSURANCEWE DID NOT TELL YOU TO LIE TO THE BANKI SPECIFICALLY TOLD YOU THAT YOU WOULD NOT GET A LOW INTEREST RATE BECAUSE OF YOUR BAD CREDITWE CUT THE PRICE OF THE VEHICLE BY $5,TO LOWER YOUR PAYMENT TO MAKE UP FOR THE HIGH INTEREST RATE YOU QUALIFY FORYOU PRACTICALLY BEGGED US TO HAVE MONTHS TO PAY EXTRA TOWARDS YOUR CARYOU SAID YOU WANTED TO DO THAT SO YOU COULD USE YOUR QUARTERLY BONUS OF $WE EVEN ASKED YOU TO SIT AND THINK ABOUT IT BEFORE WE AGREED TO LET YOU DO THAT BECAUSE WE WANTED TO MAKE SURE YOU UNDERSTOOD WHAT YOU WERE COMMITTING YOURSELF TOYOU SAID ON MULTIPLE OCCASIONS THAT YOU WANTED TO USE YOUR QUARTERLY BONUSWE DID NOT TELL YOU TO FORGE THE TEMPORARY REGISTRATIONYOU SIGNED THE CAR INSPECTION FORM AFTER A THOROUGH PRESENTATION FROM YOUR SALES PROFERSIONAL