I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I called and asked for a refund from The Cut and the manager offered for the owner to call me the next dayWhen I didn't receive that call I filed the complaint because the issue should have been dealt with promptlyBottom line, if a customer was unsatisfied arguing with them that they got a expensive service for a less expensive price is totally inappropriate, I was told and when I called later the stylist said that she gave me a dollar service for a "deal" because she liked my personalityThat is unprofessionalI was not asked to provide an image and I assumed that the stylist knew what an ombre looked like, my mistakeI still stand by my request for a refund because dollars is a lot of money that I expected a much better resultI think the company has handled the situation in a very poor manner.? Regards, [redacted]
I would like to apologize to Miss [redacted] for that the service she received did not meet her expectationsWe do have our pricing list ? posted on a ftBy ftSign and it's visible as soon as you come into the SalonI did have a consultation with Miss [redacted] and she said she wanted the ends of her hair lightenedShe didn't show me any pictures of style she was looking for just lighten up the ends in a ombree fashionThe client was on her phone for most of the timeI did lighten hair then toned it to ? more suitable shadeI then cut blow dried and curled her hairShe then paid and left, one of my co-workers that's been a long time stylist even commented that it looked real goodLater that night Miss [redacted] called the Salon and said she didn't like it and would like a refundIt's not our policy to refund without talking g to the owner of The CutI ask Miss [redacted] if I could put some more color through her ends and she refusedIn her complaint she said she wouldn't feel comfortable letting me touch her hair againThat statement is hurtfulI take pride in my chosen career, I've been a full-time licensed stylist for fourteen years now and have never had a complaint like this about my workMiss Jarels the owner of The Cut has ? been in this profession for twenty years and has two successful salons at this time has never had a complaint against her business beforeWe could have came up with solutions to make this client happy with her hair, Miss [redacted] didn't give owner enough time to respond to herShe received her service on 9-then filed her complaint the very next day on 9-10.?
I have 100% authority to say there will be no refund in this matterMiss Jarells cannot respond at this timeShe is at home getting stronger after a recent surgeryI appreciate and apologize to the Revdex.com for handling this mediation in a professional mannerI know they were not required to do so because The Cut Llc is not affiliated with this organizationMiss *** has continued to make derogatory comments about me and how I've handled her complaint, which is totally unfair to attack my characterTo be clear this matter is closed there will zero refund in this matter.
? I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I understand and reject the following response and will let the Revdex.com handle the investigation how they see fit.?
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I called and asked for a refund from The Cut and the manager offered for the owner to call me the next dayWhen I didn't receive that call I filed the complaint because the issue should have been dealt with promptlyBottom line, if a customer was unsatisfied arguing with them that they got a expensive service for a less expensive price is totally inappropriate, I was told and when I called later the stylist said that she gave me a dollar service for a "deal" because she liked my personalityThat is unprofessionalI was not asked to provide an image and I assumed that the stylist knew what an ombre looked like, my mistakeI still stand by my request for a refund because dollars is a lot of money that I expected a much better resultI think the company has handled the situation in a very poor manner.?
Regards,
*** ***
I would like to apologize to Miss *** for that the service she received did not meet her expectationsWe do have our pricing list ? posted on a ftBy ftSign and it's visible as soon as you come into the SalonI did have a consultation with Miss *** and she said she wanted the
ends of her hair lightenedShe didn't show me any pictures of style she was looking for just lighten up the ends in a ombree fashionThe client was on her phone for most of the timeI did lighten hair then toned it to ? more suitable shadeI then cut blow dried and curled her hairShe then paid and left, one of my co-workers that's been a long time stylist even commented that it looked real goodLater that night Miss *** called the Salon and said she didn't like it and would like a refundIt's not our policy to refund without talking g to the owner of The CutI ask Miss *** if I could put some more color through her ends and she refusedIn her complaint she said she wouldn't feel comfortable letting me touch her hair againThat statement is hurtfulI take pride in my chosen career, I've been a full-time licensed stylist for fourteen years now and have never had a complaint like this about my workMiss Jarels the owner of The Cut has ? been in this profession for twenty years and has two successful salons at this time has never had a complaint against her business beforeWe could have came up with solutions to make this client happy with her hair, Miss *** didn't give owner enough time to respond to herShe received her service on 9-then filed her complaint the very next day on 9-10.?
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I called and asked for a refund from The Cut and the manager offered for the owner to call me the next dayWhen I didn't receive that call I filed the complaint because the issue should have been dealt with promptlyBottom line, if a customer was unsatisfied arguing with them that they got a expensive service for a less expensive price is totally inappropriate, I was told and when I called later the stylist said that she gave me a dollar service for a "deal" because she liked my personalityThat is unprofessionalI was not asked to provide an image and I assumed that the stylist knew what an ombre looked like, my mistakeI still stand by my request for a refund because dollars is a lot of money that I expected a much better resultI think the company has handled the situation in a very poor manner.? Regards, [redacted]
I would like to apologize to Miss [redacted] for that the service she received did not meet her expectationsWe do have our pricing list ? posted on a ftBy ftSign and it's visible as soon as you come into the SalonI did have a consultation with Miss [redacted] and she said she wanted the ends of her hair lightenedShe didn't show me any pictures of style she was looking for just lighten up the ends in a ombree fashionThe client was on her phone for most of the timeI did lighten hair then toned it to ? more suitable shadeI then cut blow dried and curled her hairShe then paid and left, one of my co-workers that's been a long time stylist even commented that it looked real goodLater that night Miss [redacted] called the Salon and said she didn't like it and would like a refundIt's not our policy to refund without talking g to the owner of The CutI ask Miss [redacted] if I could put some more color through her ends and she refusedIn her complaint she said she wouldn't feel comfortable letting me touch her hair againThat statement is hurtfulI take pride in my chosen career, I've been a full-time licensed stylist for fourteen years now and have never had a complaint like this about my workMiss Jarels the owner of The Cut has ? been in this profession for twenty years and has two successful salons at this time has never had a complaint against her business beforeWe could have came up with solutions to make this client happy with her hair, Miss [redacted] didn't give owner enough time to respond to herShe received her service on 9-then filed her complaint the very next day on 9-10.?
I have 100% authority to say there will be no refund in this matterMiss Jarells cannot respond at this timeShe is at home getting stronger after a recent surgeryI appreciate and apologize to the Revdex.com for handling this mediation in a professional mannerI know they were not required to do so because The Cut Llc is not affiliated with this organizationMiss *** has continued to make derogatory comments about me and how I've handled her complaint, which is totally unfair to attack my characterTo be clear this matter is closed there will zero refund in this matter.
? I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I understand and reject the following response and will let the Revdex.com handle the investigation how they see fit.?
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I called and asked for a refund from The Cut and the manager offered for the owner to call me the next dayWhen I didn't receive that call I filed the complaint because the issue should have been dealt with promptlyBottom line, if a customer was unsatisfied arguing with them that they got a expensive service for a less expensive price is totally inappropriate, I was told and when I called later the stylist said that she gave me a dollar service for a "deal" because she liked my personalityThat is unprofessionalI was not asked to provide an image and I assumed that the stylist knew what an ombre looked like, my mistakeI still stand by my request for a refund because dollars is a lot of money that I expected a much better resultI think the company has handled the situation in a very poor manner.?
Regards,
*** ***
I would like to apologize to Miss *** for that the service she received did not meet her expectationsWe do have our pricing list ? posted on a ftBy ftSign and it's visible as soon as you come into the SalonI did have a consultation with Miss *** and she said she wanted the
ends of her hair lightenedShe didn't show me any pictures of style she was looking for just lighten up the ends in a ombree fashionThe client was on her phone for most of the timeI did lighten hair then toned it to ? more suitable shadeI then cut blow dried and curled her hairShe then paid and left, one of my co-workers that's been a long time stylist even commented that it looked real goodLater that night Miss *** called the Salon and said she didn't like it and would like a refundIt's not our policy to refund without talking g to the owner of The CutI ask Miss *** if I could put some more color through her ends and she refusedIn her complaint she said she wouldn't feel comfortable letting me touch her hair againThat statement is hurtfulI take pride in my chosen career, I've been a full-time licensed stylist for fourteen years now and have never had a complaint like this about my workMiss Jarels the owner of The Cut has ? been in this profession for twenty years and has two successful salons at this time has never had a complaint against her business beforeWe could have came up with solutions to make this client happy with her hair, Miss *** didn't give owner enough time to respond to herShe received her service on 9-then filed her complaint the very next day on 9-10.?