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Internet Security Systems Inc

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Internet Security Systems Inc Reviews (5)

This shipped on *** tracking number ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has
been resolved.One of the business' employees had represented that they had the item ready for immediate shipment, and that the item could be sent that very evening Instead, the item had to be shipped first from another source This took over two weeks, when I needed the product quickly It took a contact with the Revdex.com to get their attention and a response.However, once I spoke directly to the ***, he worked to resolve the problem I won't blame management for the response of one of their employees They did finally get the item in, and the *** sent it quickly to me after that He even provided tracking information, and successfully satisfied me.I have received the part, and already put it into service, where it seems to be working Thank you for your assistance!Sincerely, *** ***

Revdex.com:
At this time, I have not been contacted by Internet Security Systems Inc regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: I was told that the security system could not be activated by my cats, as they are under 36" tall. That turned out to be false, as the cats can jump onto furniture, crossing the motion barriers, falsely setting off the alarm. This is possible at nearly all of the motion detector sites in my house. The alarm was set off nearly every time I used it and as a result, I discontinued using the security system. I addressed the issue to the company in December of 2011, they sent out a technician and they agreed that there was a problem with my pets, but because I had signed a 5 year contract in July of 2011, they refused to cancel my service and threatened to sue me if I refused to continue payment. The contract does not specify anything regarding these circumstances.Desired Settlement: Cease billing and refund of all payments made in 2012, 2013 and 2014.

Consumer

Response:

At this time, I have not been contacted by Internet Security Systems Inc regarding complaint ID [redacted].

Sincerely,

Review: I called to order a specific item. The sales representative said it was in stock and would go out that very afternoon if I ordered it. I ordered it, and the item never arrived. Repeated emails and attempts to contact them by phone have been without success. They don't even have an answering machine on their two phone lines listed.Desired Settlement: I would like the part shipped to me. If I can't get that, then a full refund.

Business

Response:

This shipped on [redacted] tracking number [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

One of the business' employees had represented that they had the item ready for immediate shipment, and that the item could be sent that very evening. Instead, the item had to be shipped first from another source. This took over two weeks, when I needed the product quickly. It took a contact with the Revdex.com to get their attention and a response.However, once I spoke directly to the [redacted], he worked to resolve the problem. I won't blame management for the response of one of their employees. They did finally get the item in, and the [redacted] sent it quickly to me after that. He even provided tracking information, and successfully satisfied me.I have received the part, and already put it into service, where it seems to be working. Thank you for your assistance!Sincerely,

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Description: SECURITY SYSTEMS CONSULTANTS

Address: 112 Spruce Street, Cedarhurst, New York, United States, 11516


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