Intero Real Estate Services

Below is the response sent to Mr [redacted] after receiving the letter he sent you:Mr [redacted] ,I am in receipt of your letter dated May 1, regarding the purchase of a home at the Honey Grove Community, located in Arbuckle, CA.Our firm Intero Real Estate has the Listing Agreement to sell these home for the builder We are independent contractors and are not employeesowners, principals of the builders company As such, we do not engage in the Builder's policy or decision making It is the builders policy that prospective Buyers pre-qualify with the Builders preferred Lender ( Summit Funding ) You are right, the Builder cannot dictate where you get your financing And you do have the right to use whichever Lender you choose to purchase a home Many people in this subdivision have utilized other Lenders other than Summit Funding Never have we insisted to anyone that they must use Summit Funding for financing If there was a misunderstanding regarding this I apologizeIn your letter, you mention your brother [redacted] would be occupying the home with you and be a co-signer on the loanHowever in your email ( below) you state your brother [redacted] would not be occupying the homeUSDA loans require any borrower or co-borrower to reside in the home, hence the confusion.Your letter also references an attachment, where [redacted] states to your lender Carrington Mortgage " that it is Honey Grove policy that have to used Summit Funding to finance the property, and no other lender is acceptableThere was no attachment accompanying your letter to me stating thatYour letter did contain a conditioned Pre-Approval letter from Carrington Mortgage for a year USDA fixed loan not FHA as you state in the letter.Mr [redacted] , [redacted] Cross is a consummate professional and always has the best interest of her clients at heart Her experience, integrity, professionalism in this business is renown Ask any of the people in the neighborhood of Honey Grove if you need more verificationIt is our job and duty to sell these homes and represent our clients to the best of our ability [redacted] is currently working with your lender [redacted] and is waiting for approval verification after providing him with the property tax information at Honey Grove Once that approval is sent, and assuming you would like to submit an offer for one of the homes, a Purchase Contract will be sent for review.Please do not hesitate contacting me with any questions comments or concerns.Sincerely, [redacted] Broker /Owner intero Real Estate [redacted] Cross is currently working to get final approval from Mr [redacted] 's lender Carrington Mortgage Mr [redacted] 's lender is waiting for some signed documentation from Mr [redacted] We have phoned emailed and left repeated messages for for Mr [redacted] and have had no response We look forward to helping Mr [redacted] purchase a new home and have the Purchase Contract ready to send once approval from HIS lender is provided Never have we told Mr [redacted] that he must get financing from a certain lender It is the Builders policy to have all perspective Buyers Pre-Qualify with their preferred lender, which is common in new subdivision, but Buyers can secure financing with whomever they choose and many in this community have Please let me know if any additional information is needed for this complaint Our office takes pride in our service and reputation.Thank you, [redacted]

Me, *** *** and my wife, *** ***, own a house in Fontana and we requested the help of one of the agents, Mr*** *** for selling our property in *** Cole Point Ln, Fontana, CA *** during October Since, not feeling good at the way Mr*** worked, we decided not to sell the house and take it back from the marketBut when we requested to cancel the contract, he started acting different and demanded commission for the cancellation of the agreement
I contacted Mr*** during September to inform the intention to sell our houseOn October 11, 2018, *** called me over phone and told me that he wanted to meet both of us and talk about the house saleWe thought it would be a meeting, but he eventually made us sign the agreementWhen we signed the agreement late in the evening on 10/11/2018, there was nothing specified, like exact dates that the agreement is going to be valid or an end dateIt was just a blank document, with no names or

Below is the response sent to Mr [redacted] after receiving the letter he sent you:Mr. [redacted],I am in receipt of your letter dated May 1, 2015 regarding the purchase of a home at the Honey Grove Community, located in Arbuckle, CA.Our firm Intero Real Estate has the Listing Agreement...

to sell these home for the builder.  We are independent contractors and  are not employees. owners, principals of the builders company.  As such, we do not engage in the Builder's policy or decision making.  It is the builders policy that prospective Buyers pre-qualify with the Builders preferred Lender ( Summit Funding ).  You are right, the Builder cannot dictate where you get your financing.  And you do have the right to use whichever Lender you choose to purchase a home.   Many people in this subdivision have utilized other Lenders other than Summit Funding.  Never have we insisted to anyone that they must use Summit Funding for financing.  If there was a misunderstanding regarding this I apologize. In your letter, you mention your brother [redacted] would be occupying the home with you and be a co-signer on the loan. However in your email ( below) you state your brother [redacted] would not be occupying the home. USDA loans require any borrower or co-borrower to reside in the home, hence the confusion.Your letter also references an attachment, where [redacted] states to your lender Carrington Mortgage " that it is Honey Grove policy that have to used  Summit Funding to finance the property, and no other lender is acceptable. There was no attachment accompanying  your letter to me stating that. Your letter did contain a conditioned  Pre-Approval letter from Carrington Mortgage for a 30 year USDA fixed loan not FHA as you state in the letter.Mr [redacted], [redacted] Cross is a consummate professional and always has the best interest of her clients at heart.  Her experience, integrity, professionalism in this business is renown .  Ask any of the people in the neighborhood of Honey Grove if you need more verification. It is our job and duty to sell these homes and represent our clients to the best of our ability.  [redacted] is currently working with your lender [redacted]  and is waiting for approval verification after providing him with the property tax information at Honey Grove.  Once that approval is sent,  and assuming you would like to submit an offer for one of the homes, a Purchase Contract will be sent for review.Please do not hesitate contacting me with any questions comments or concerns.Sincerely,[redacted] Broker /Owner intero Real Estate[redacted] Cross is currently working to get final approval from Mr [redacted]'s lender Carrington Mortgage.  Mr. [redacted]'s lender is waiting for some signed documentation from Mr [redacted]. We have phoned emailed and left repeated messages for for Mr. [redacted] and have had no response.  We look forward to helping Mr [redacted] purchase a new home and have the Purchase Contract ready to send once approval from HIS lender is provided.  Never have we told Mr [redacted] that he must get financing from a certain lender.  It is the Builders policy to have all perspective Buyers Pre-Qualify with their preferred lender, which is common in new subdivision,  but Buyers can secure financing with whomever they choose and many in this community have.  Please let me know if any additional information is needed for this complaint.  Our office takes pride in our service and reputation.Thank you,[redacted]

Thank you very much for stepping into solving my door problem, I got contacted by the Owner of the Real Estate Intero and he promised me that the problem will be taken care of[redacted]

Review: The undersigned was denied to purchase new home from Intero Real-Estate and Builder Honey Grove Community in Arbuckle, California [redacted]

The denial was based on the fact that Honey Grove policy the builder, required all buyer to used Summit funding and no other lender is not accepted as, my lender Carrington Mortgaged LLC is not acceptable.

The buyer has the right to use any Lender who will guarantee funding and financing for the purchase of property. The policy employed by Honey Grove and implement by Intero Real-Estate Service is unlawful.

On May 3,2015, the undersigned visit the model Home at Honey Grove Community. Moreover on May 8, 2015 I sent an email to [redacted] with a pre-approval letter to purchase the new home from my Lender Carrington Mortgage Service, LLC Mr. [redacted] Rusfeldt, telephone ###-###-####. But a week had pass without response to my email or telephone call from [redacted] after two weeks. The undersigned drove up to the model home, and asked [redacted] why I had not heard from her or received a response.

She advise me that the pre-approval letter was reviewed by her preferred Lender Summit Funding, and that this Lender determine that the pre-approval did not provide the necessary guaranteed or details needed to enter into a written contract, based on the lender concern. I advise her that the pre-approval letter address her concern such as, income of both the undersigned, two year tax return, and if the co-signer my brother [redacted] would be occupying the property with me. I advised her that all these were checked she is questing had already been done by Carrington Mortgage, LLC and the co-signer my brother would be occupying the property with me.

Mrs. [redacted] them requested that I have my lender Carrington Mortgage, LLC Mr. [redacted] to call her, so that she could discuss her concerns or any questions she may have. To insure I didn’t misunderstand her, I had my realtor Mr. [redacted] from Really World Realty alliance to contact Mrs. [redacted], and she made no mention to him that it was the policy of Honey Grove to builder that only Summit Funding their preferred Lender must be used, and other lender is acceptable..

As you are aware, the Honey Grove Community is located in Rural Area, has obtain per-approval of USDA loan, whereas the pre-approval letter sent to Mr. [redacted], was for FHA loan both from Carrington Mortgage, LL.

Yesterday May 15, 2015 I receive a forward email from Carrington Mortgage, copy attached, whereas Mr. [redacted] state to the Lender that it is Honey Grove policy to have to used Summit Funding to finance the property, and no other lender is acceptable. This policy is unlawful, unfair to the consumer, and unfair treatment to the buyer.

Accordingly, assistance is needed from your office to resolve this issue and to expedite the purchase agreement for the said property, and processing of necessary paperwork.. All support documents to this complaint are attached.

Thanks in advance, Regards, [redacted] and [redacted]

Desired Settlement: Company to honor Carrington Mortgage, LLC as my lender to get lot [redacted].The undersigned was denied to purchase new home from Intero Real-Estate and Builder Honey Grove Community in Arbuckle,

Business

Response:

Below is the response sent to Mr [redacted] after receiving the letter he sent you:Mr. [redacted],I am in receipt of your letter dated May 1, 2015 regarding the purchase of a home at the Honey Grove Community, located in Arbuckle, CA.Our firm Intero Real Estate has the Listing Agreement to sell these home for the builder. We are independent contractors and are not employees. owners, principals of the builders company. As such, we do not engage in the Builder's policy or decision making. It is the builders policy that prospective Buyers pre-qualify with the Builders preferred Lender ( Summit Funding ). You are right, the Builder cannot dictate where you get your financing. And you do have the right to use whichever Lender you choose to purchase a home. Many people in this subdivision have utilized other Lenders other than Summit Funding. Never have we insisted to anyone that they must use Summit Funding for financing. If there was a misunderstanding regarding this I apologize. In your letter, you mention your brother [redacted] would be occupying the home with you and be a co-signer on the loan. However in your email ( below) you state your brother [redacted] would not be occupying the home. USDA loans require any borrower or co-borrower to reside in the home, hence the confusion.Your letter also references an attachment, where [redacted] states to your lender Carrington Mortgage " that it is Honey Grove policy that have to used Summit Funding to finance the property, and no other lender is acceptable. There was no attachment accompanying your letter to me stating that. Your letter did contain a conditioned Pre-Approval letter from Carrington Mortgage for a 30 year USDA fixed loan not FHA as you state in the letter.Mr [redacted], [redacted] Cross is a consummate professional and always has the best interest of her clients at heart. Her experience, integrity, professionalism in this business is renown . Ask any of the people in the neighborhood of Honey Grove if you need more verification. It is our job and duty to sell these homes and represent our clients to the best of our ability. [redacted] is currently working with your lender [redacted] and is waiting for approval verification after providing him with the property tax information at Honey Grove. Once that approval is sent, and assuming you would like to submit an offer for one of the homes, a Purchase Contract will be sent for review.Please do not hesitate contacting me with any questions comments or concerns.Sincerely,[redacted] Broker /Owner intero Real Estate[redacted] Cross is currently working to get final approval from Mr [redacted]'s lender Carrington Mortgage. Mr. [redacted]'s lender is waiting for some signed documentation from Mr [redacted]. We have phoned emailed and left repeated messages for for Mr. [redacted] and have had no response. We look forward to helping Mr [redacted] purchase a new home and have the Purchase Contract ready to send once approval from HIS lender is provided. Never have we told Mr [redacted] that he must get financing from a certain lender. It is the Builders policy to have all perspective Buyers Pre-Qualify with their preferred lender, which is common in new subdivision, but Buyers can secure financing with whomever they choose and many in this community have. Please let me know if any additional information is needed for this complaint. Our office takes pride in our service and reputation.Thank you,[redacted]