InterPark

InterPark LLC agree to refund the parking monies back to me that was not used and/or sent to them in error. The amount was $442.50 that they agreed on May 28th to send to me and it would take 3-5 weeks. I tried reaching out to them several times and have not heard back from them and we are now pass the 5 weeks. I am asking it they could please send me the amount owe immediately. I had been speaking to a Mark Obeler. Please note their address is the same but the suite # has change to Suite 400.

On 3/23/20 I paid $320 for a month of parking at 50 E. Ohio St in Chicago. On 4/9 I was told that my time had run out and that I needed to pay $20 to even get out of the garage, and no amount of argument on my side pursuaded the office to do otherwise (I even showed them my receipt, but they said no, that my transaction didn't go through - but my credit card company said it did). So I paid the $20 just to get out of there. Furthermore, they said that "even if I had paid, it only goes through 4/14, because they only bill on the 1st and 15th of the month." What the ____?

Terrible place - they charge you for a month and then later tell you it's only partial month, and won't refund.

ipark app was faulty and wouldn't let me update my parking reservation. I was charged an absurd amount for being late even though I was told through the app there would be an option to extend my reservation to avoid absurd fees but my app wasn't clear on how to do that. I sent an email. No response. It was after 5pm so I had to call their office the next day. First person hung up on me as soon as started going over my situation. Called back. Second person answered was rude, and wouldn't help with my situation. As I was asking a final question to wrap up our conversation, she got short with me and abruptly hung up. I feel slighted by the money stuff but I am also bothered because I wanted to know how to avoid this situation with my app in the future because parking downtown in Chicago is a hassel enough without being overly charged and feeling like I'm inconveniencing the customer service department.

Since March 14th I have been trying to cancel this account for parking as I moved to a new job in Bloomington(the same day I received my offer of employment). I used the pass to see if it still worked and it did, and I wasn't quite sure why so I went back to the website to see if it was a glitch or the rest of my month charged being done. I didn't see a change in the invoice and assumed it was just taking time. I messaged InterPark and they said they had to charge me even though I tried to cancel. I then asked them to cancel the account as the website clearly did not complete the request. I was told I had to look for a cancellation email. I said I was not aware there was one to be sent, nor does their website say an email would be sent. I messaged the garage manager, Solomon, after Interpark forwarded the email to him. He said he would then cancel my account for April 15th. I trusted he would do so. I then got charged again in May. I called my bank and told them I wanted to put a stop payment from this vendor and they did. However, Interpark still was able to charge me. I then called again to put another stop payment for any amounts totalling 285 dollars. I then tried to cancel again on their website to see what was going on and when I messaged them saying I was fed up and reporting them, I got an email from a support team member saying I was cancelled July 15th going forward. I still received no email stating I was cancelled. I have now been charged for April, May, June and half of July. This is for a total of $285 for each month and $142.50 for half of a month. This is for a grand total of $997.50. If this is not resolved by an official complaint, I will be moving this to court and suing for the total amount plus damages of gross incompetence/negligence.
This is from their location:
*** Parking Ramp
***, MN 55402

I was in communication with Solomon. I will send the email chains once a complaint ID is assigned.

I PARK IN THIS GARAGE EVERYDAY @ *** CHICAGO IL 60601 I WORK NEXT DOOR AT 70 E. LAKE WE AS EMPLOYEES OF THE BUILDING GET A DISCOUNTED PRICE TO PARK HERE, ITS $16.00 DAILY ON 6-20-2019 ON THIS DAY I PUT MY TICKET IN THE MACHNIE WITH THE DICOUNTED STICKER ON IT THE MACHINE SAID THE TOTAL WAS 16.00 I PAID AND WENT ABOUT MY DAY I CHECK MY BANK STATMENT THAT NIGHT AS I ALWAYS DO AND IT SAID $53.00 I CALLED THE COMPANY TO MAKE THEM AWARE OF WHAT HAPPEN THEY SAID ITS NOTHING THEY CAN DO ABOUT IT BECAUSE I DIDNT PUT THE STICKER ON THE TICKET I EXPLAIN TO THE SUPERVISOR THE SERCURITY GUARD AT THE DOOR PUTS THE STICKERS ON THE TICKET WHEN YOU GET IT AND THAT I HAD THE STICKER IN MY HAND SHE ASK DID I HAVE A RECEIPT I SAID NO I NEVER GET A RECEITP BESIDES THE MACHINE SAID $16.00 SHE AGAIN SAID IT WAS NOTHING THAT COULD BE DONE OTHER CO WORKERS HAVE BEEN EXPERIENCING THE SAME PROBLEM LATELY.

Interpark took over the management of the garage in the building where I work a few months ago.
Since then, there is no one onsite to resolve issues with the machines not accepting parking vouchers, the vouchers they sell do not work, they do not resolve issues, including how to replace faulty vouchers.

I purchase two two-day parking passes and the lot which I purchased them for had no parking spaces and we had to park elsewhere even thought these were two day parking passes. I also called and emailed and received no repsponse from the company.

We reserved parking through the *** app for *** W. Randolph's location for 2 time slots on Friday, Oct. 12th, 2018- 11a-1p for $15 and another one for Friday, Oct. 12th, 2018 from 2p - Sunday, Oct. 14th, 2018, 3p, $18 under the promocode- "***". Due to our wedding event, we were not able to leave until after almost 2p under the reservation 11a-1p and were charged an extra $20; which we understand. We left the parking lot on Saturday, Oct. 13th at about 3p which was well before the allotted date and time for Sunday. Oct. 14th, under the promocode that was provided to us. On Sunday, Oct. 14th, we were charged 4 times- $15 reservation, $18 reservation, $20 passing the first reentry time and $60 for our overnight stay. After some back and forth messaging with the company, they decided to only refund us our originally reserved charges, $15 and $18 promocode for the wedding we attended. We complained that we were charge the $60 unjustly and there was no explanation other than "our 2 initial reservations were not scanned and refunded." We tried to explain multiple times that we only had 2 reservation codes and that was the only way we were able to enter, reenter, and exit the parking lot. The customer service rep then notified us that her GM, Mike *** would get back to us. Well after a week of waiting, we have yet to hear back and have yet to have our $60 refunded. We are frustrated beyond belief and would like this resolved. *** decided on their own to ignore our reservations, only to charge us the higher amounts. The $20 charge was just but the $60 charge is ridiculous, after already paying for and providing a $18 code to leave the parking lot.

I've been utilizing this parking facility for almost a year and it's been issue after issue. 1st it's always construction going on and the dirt gets everywhere. 2nd The office attendants are unprofessional. 3rd I made a payment in July via money order and forgot to fill out the pay to portion correctly (which the office personal should've corrected at that time but did not due to poor working ethics). I also was given a receipt. 3 weeks later the mo had been returned to interpark. However Interpark took it upon themselves to write "Interpark" on the mo. The bank declined the 2nd attempt to process. It wasn't until I couldn't get out of the garage that I learned my account had been suspended due to non payment. Eventually I spoke to the customer service rep *** who told me all that. She also assured me 30 days to rectify because she spoke to the actual currency exchange where the mo was purchased and they told her it would take 30days to process a refund. *** assured me that I would be able to pay aug fee and continue to park. However when I paid Aug fee I was still locked out of the garage due to July payment issues. Then my account was canceled w/o notification. I also was held responsible for the refund fee for the mo. I feel this company didn't properly handle the situation. Seeing as though it's the job of the office personnel to review all payments before accepting them, it's unethical to place all the blame on the customer for the mixup. I've patronized this facility for months which should've been taken into consideration and was not. At one point I was out $390 and still couldn't park in the garage. As a consumer that made me feel like I was paying for a service that I was never going to receive. Furthermore, I recently received the refund last week and Interpark is now trying to make me pay for Aug again and Sep (in which I was locked out in Aug). *** the owner and *** the office personnel were really rude.