Interpretive Simulations

We are in receipt of your letter regarding Revdex.com Case # [redacted] [redacted] please find all of ourcorrespondence with the customerYou may already have theseAs far as I know, there has been noother correspondence other than [redacted] email contact starting Sept27, 2015, a new threadbeginning Nov 12, 2015, and my additional correspondence regarding that thread beginning Nov 141h.Please note that the email correspondence begins at the bottom of each thread .Because the customer is considering a lawsuit against us and given that I have already attempted andfailed to address the customer's concerns to their satisfaction (in thread #2), I would prefer that thisincident be reviewed by your staff at this pointWe are happy to follow whatever decision the Revdex.comconsiders appropriate.Sincerely [redacted] ***

Dear Ms***,We are in receipt of your 2nd letter regarding Revdex.com Case # [redacted] and the response from the consumer.I am not sure how best to proceed and would welcome any assistance from your organization.I did apologize for the lack of clarity in the documentation (the original reason for the consumercontacting customer support) as well as adjust the wording going forward for future studentsWeappreciated the feedback.Our customer support representative did indeed intend to contact the consumer's professor, which, inour opinion was the appropriate next stepThat she did not was an oversightBecause the educationalsimulation (a $product) is one where students in the class compete against each other and to• modify a decision often has an impact on the results of other students, it is appropriate to involve theprofessor in consideration of such a processAdditionally, it is often to the benefit of the student thatthe professor knows there was some confusion in a simulation decisionSarah was only trying to solve aproblem, and, in our opinion, in an appropriate mannerHopefully, the email documentation I sent withmy last letter demonstrates that.I appreciate that the consumer is no longer considering a lawsuit against us, but I still believe that thisincident should be reviewed by your staff at this pointWe are happy to follow whatever decision theRevdex.com considers appropriateAnother approach would be for you to contact the professor and ask theiropinion

We are in receipt of your letter regarding Revdex.com Case #*** please find all of ourcorrespondence with the customerYou may already have theseAs far as I know, there has been noother correspondence other than *** *** email contact starting Sept27, 2015, a new
threadbeginning Nov 12, 2015, and my additional correspondence regarding that thread beginning Nov 141h.Please note that the email correspondence begins at the bottom of each thread .Because the customer is considering a lawsuit against us and given that I have already attempted andfailed to address the customer's concerns to their satisfaction (in thread #2), I would prefer that thisincident be reviewed by your staff at this pointWe are happy to follow whatever decision the Revdex.comconsiders appropriate.Sincerely*** * ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
With the sole intention to INTIMIDATE me, *** *** of Interpretive Simulations DECEITFULLY
claimed to have forwarded my complaint to a 3rd-party, as demonstrated in her November 13, - 1:PM emailThis is in direct violation of their Privacy PolicyIn response, I advised *** *** of Interpretive Simulations that if my Privacy had been violated, I would indeed contact my lawyer.*** *** later confirmed that *** in fact did not include the 3rd-party, therefore that puts the issue of a lawsuit at rest.It is clear that *** never intended to contact the 3rd party (my Professor); she simply employed an intimidation tactic to bring my complaint to an end without resolution.And, in an earlier email, I made *** aware not to contact my Professor because the issue of my complaint pointed to a defect in Interpretive Simulation's product, and this is clearly unrelated to my Professor or any 3rd party.As a customer service person, *** had several alternative ways to
bring my complaint to an end; for example, simply stating she would no longer
respond to my emailsHowever, she chose an unprofessional and
threatening course of action.My professor is a 3rd party because I purchased Interpretive Simulation's product directly from their website, using my credit card, as such, the purchase contract exists between myself and Interpretive Simulations onlyInterpretive Simulations has asked Revdex.com to decision an appropriate responseTo resolve the issue, I am requesting a written apology for their planned intimidation, and a partial or full refund
Regards,
*** ***

Dear Ms. [redacted],We are in receipt of your 2nd letter regarding Revdex.com Case #[redacted] and the response from the consumer.I am not sure how best to proceed and would welcome any assistance from your organization.I did apologize for the lack of clarity in the documentation (the original reason for the consumercontacting customer support) as well as adjust the wording going forward for future students. Weappreciated the feedback.Our customer support representative did indeed intend to contact the consumer's professor, which, inour opinion was the appropriate next step. That she did not was an oversight. Because the educationalsimulation (a $29.95 product) is one where students in the class compete against each other and to• modify a decision often has an impact on the results of other students, it is appropriate to involve theprofessor in consideration of such a process. Additionally, it is often to the benefit of the student thatthe professor knows there was some confusion in a simulation decision. Sarah was only trying to solve aproblem, and, in our opinion, in an appropriate manner. Hopefully, the email documentation I sent withmy last letter demonstrates that.I appreciate that the consumer is no longer considering a lawsuit against us, but I still believe that thisincident should be reviewed by your staff at this point. We are happy to follow whatever decision theRevdex.com considers appropriate. Another approach would be for you to contact the professor and ask theiropinion.

We are in receipt of your letter regarding Revdex.com Case #[redacted] please find all of ourcorrespondence with the customer. You may already have these. As far as I know, there has been noother correspondence other than [redacted] email contact starting Sept. 27, 2015, a new threadbeginning...

Nov 12, 2015, and my additional correspondence regarding that thread beginning Nov 141h.Please note that the email correspondence begins at the bottom of each thread .Because the customer is considering a lawsuit against us and given that I have already attempted andfailed to address the customer's concerns to their satisfaction (in thread #2), I would prefer that thisincident be reviewed by your staff at this point. We are happy to follow whatever decision the Revdex.comconsiders appropriate.Sincerely[redacted]

Review: Customer Service Representative rude, condescending and threatening.Desired Settlement: Expect apology and refund.

Business

Response:

We are in receipt of your letter regarding Revdex.com Case #[redacted]. [redacted] please find all of ourcorrespondence with the customer. You may already have these. As far as I know, there has been noother correspondence other than [redacted] email contact starting Sept. 27, 2015, a new threadbeginning Nov 12, 2015, and my additional correspondence regarding that thread beginning Nov 141h.Please note that the email correspondence begins at the bottom of each thread .Because the customer is considering a lawsuit against us and given that I have already attempted andfailed to address the customer's concerns to their satisfaction (in thread #2), I would prefer that thisincident be reviewed by your staff at this point. We are happy to follow whatever decision the Revdex.comconsiders appropriate.Sincerely[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

With the sole intention to INTIMIDATE me, [redacted] of Interpretive Simulations DECEITFULLY

claimed to have forwarded my complaint to a 3rd-party, as demonstrated in her November 13, 2015 - 1:12 PM email. This is in direct violation of their Privacy Policy. In response, I advised [redacted] of Interpretive Simulations that if my Privacy had been violated, I would indeed contact my lawyer.[redacted] later confirmed that [redacted] in fact did not include the 3rd-party, therefore that puts the issue of a lawsuit at rest.It is clear that [redacted] never intended to contact the 3rd party (my Professor); she simply employed an intimidation tactic to bring my complaint to an end without resolution.And, in an earlier email, I made [redacted] aware not to contact my Professor because the issue of my complaint pointed to a defect in Interpretive Simulation's product, and this is clearly unrelated to my Professor or any 3rd party.As a customer service person, [redacted] had several alternative ways to

bring my complaint to an end; for example, simply stating she would no longer

respond to my emails. However, she chose an unprofessional and

threatening course of action.My professor is a 3rd party because I purchased Interpretive Simulation's product directly from their website, using my credit card, as such, the purchase contract exists between myself and Interpretive Simulations only. Interpretive Simulations has asked Revdex.com to decision an appropriate response. To resolve the issue, I am requesting a written apology for their planned intimidation, and a partial or full refund.

Regards,

Business

Response:

Dear Ms. [redacted],We are in receipt of your 2nd letter regarding Revdex.com Case #[redacted] and the response from the consumer.I am not sure how best to proceed and would welcome any assistance from your organization.I did apologize for the lack of clarity in the documentation (the original reason for the consumercontacting customer support) as well as adjust the wording going forward for future students. Weappreciated the feedback.Our customer support representative did indeed intend to contact the consumer's professor, which, inour opinion was the appropriate next step. That she did not was an oversight. Because the educationalsimulation (a $29.95 product) is one where students in the class compete against each other and to• modify a decision often has an impact on the results of other students, it is appropriate to involve theprofessor in consideration of such a process. Additionally, it is often to the benefit of the student thatthe professor knows there was some confusion in a simulation decision. Sarah was only trying to solve aproblem, and, in our opinion, in an appropriate manner. Hopefully, the email documentation I sent withmy last letter demonstrates that.I appreciate that the consumer is no longer considering a lawsuit against us, but I still believe that thisincident should be reviewed by your staff at this point. We are happy to follow whatever decision theRevdex.com considers appropriate. Another approach would be for you to contact the professor and ask theiropinion.