Sign in

Interpunk

Sharing is caring! Have something to share about Interpunk? Use RevDex to write a review
Reviews Online Retailer Interpunk

Interpunk Reviews (12)

I recently purchased two Muffs albums that were both listed as being in stock. Naturally, being a collector, I bought the additional shipment packaging to ensure my records will arrive.

Well, one record after checkout says it is on order, available "Soon" while the other record had said it would be available the following day of my order ("tomorrow") which is where it has stayed. I also paid additional money for this part of my order so it would be shipped quicker than the other album which would take longer and is also on order.

Well, now I have sent them about 3-4 emails to no response. Additionally, the album is still saying it will be in stock tomorrow, only now, my protective mailer has shipped...

See the photo.

I am unsure if I want to even bother keeping my order now, even though I'm likely going to lose money regardless. I just wish a representative could answer me already.

Not a good experience. Customer support is very poor/slow.

+1

Hello,I received a letter from you regarding a complaint against my company and I am responding to that.First of all, the letter stated that you wanted my direct e-mail address to where you can send future complaints and communicationsThat address is [redacted] .I am the owner of the company and I founded it years ago in July 1997.Our current address is:InterpunkE German School RdRichmond, VA 23224In response to the complaint case 12280642Monday July 24th, the complaintant, [redacted] , reached out to me via our Facebook pageI'm not sure why he didn't do this before contacting you, but at least he did.I saw the message on Tuesday after finding many many derogatory posts all over our facebook pageI understood he was upset, but I wish he would have simply wrote us a private message before doing all that.I went to reach out to him and that is when I saw his message from the day before.I looked up his account before contacting him to see if I could figure out what he was upset about, and I saw that there was a payment request made on 6/30/for [redacted] I immediately paid him via PayPal and then I responded to him letting him know this and to confirm that this is what he was trying to contact us for.Everything is all resolved and he is happy now.I will copy and paste our conversation from Facebook so it is on record, below by signiture below.If anything else is needed to close this case, please let me know.Thank so much!-- Take Care, [redacted] Interpunk.com

Revdex.com: Regarding: Interpunk complaint ID [redacted] .The company responded to me with payment only; no emailSo, that said, I'm happy that the matter is now closed Regards, [redacted]

Hello,Regarding consumer complaint # [redacted] I wanted to let you know that this was already resolved directly with our customerWe issued [redacted] *** a full refund of $**[redacted] back to his [redacted] card.In addition I gave him my personal e-mail address for any questions he has from now on to use.Please let me know if there is anything else I need to do.Thanks and Happy New Year!Bobinterpunk.com

[redacted] and I spoke via [redacted] on April 17thThe reason his payment request wasn't completed is because he did not provide an e-mail address to his [redacted] account -which is how we usually send paymentsAfter speaking with him, he said he didn't have [redacted] , so I told him I could try to send it a new way via my bank using his e-mail addressIt took me a week to set this up and get it going for him, but the payment was actually sent earlier this morning to himI reached out to him again via [redacted] to confirm receipt of the e-mail from my bank on how to deposit the funds into his own bank accountSo this matter was already resolvedThank you!

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Interpunk regarding complaint ID
***
Regards,
*** ***

[redacted] and I spoke via [redacted] on April 17th... The reason his payment request wasn't completed is because he did not provide an e-mail address to his [redacted] account -which is how we usually send payments. After speaking with him, he said he didn't have [redacted], so I told him I could try to send it a...

new way via my bank using his e-mail address. It took me a week to set this up and get it going for him, but the payment was actually sent earlier this morning to him. I reached out to him again via [redacted] to confirm receipt of the e-mail from my bank on how to deposit the funds into his own bank account. So this matter was already resolved. Thank you!

Hello,Regarding consumer complaint #[redacted]I wanted to let you know that this was already resolved directly with our customer. We issued [redacted] a full refund of $**.** back to his [redacted] card.In addition I gave him my personal e-mail address for any questions he has from now on to use.Please let me know if there is anything else I need to do.Thanks and Happy New Year!Bobinterpunk.com

Revdex.com:
Regarding: Interpunk complaint ID [redacted].The company responded to me with payment only; no email. So, that said, I'm happy that the matter is now closed.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Hello,I received a letter from you regarding a complaint against my company and I am responding to that.First of all, the letter stated that you wanted my direct e-mail address to where you can send future complaints and communications. That address is [redacted].I am the owner of the company and I...

founded it 20 years ago in July 1997.Our current address is:Interpunk203 E German School RdRichmond, VA 23224In response to the complaint case 12280642Monday July 24th, the complaintant, [redacted], reached out to me via our Facebook page. I'm not sure why he didn't do this before contacting you, but at least he did.I saw the message on Tuesday after finding many many derogatory posts all over our facebook page. I understood he was upset, but I wish he would have simply wrote us a private message before doing all that.I went to reach out to him and that is when I saw his message from the day before.I looked up his account before contacting him to see if I could figure out what he was upset about, and I saw that there was a payment request made on 6/30/2017 for [redacted]I immediately paid him via PayPal and then I responded to him letting him know this and to confirm that this is what he was trying to contact us for.Everything is all resolved and he is happy now.I will copy and paste our conversation from Facebook so it is on record, below by signiture below.If anything else is needed to close this case, please let me know.Thank so much!-- Take Care,[redacted]Interpunk.com

Check fields!

Write a review of Interpunk

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Interpunk Rating

Overall satisfaction rating

Address: 203 East German School Rd, Richmond, Virginia, United States, 23224

Phone:

Show more...

Web:

This website was reported to be associated with Interpunk.



Add contact information for Interpunk

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated