This gentlemen's complaint is totally blown out of proportion and factually incorrect. We are a factoring company that buys invoices from our clients. The invoice he is referring to is from [redacted], invoice #[redacted], dated September 17, 2015. The client did not forward us the...
invoice until October 9, 2015, which is the date we purchased the invoice. The invoice was forwarded to the complainant within a few days of purchase as is our standard practice. The complainant's allegation that this delay was intentional on our part and is an attempt to extract additional fees from our client is wholly false. This client is on a flat fee schedule so the client pays the same fee to us whether the invoice is paid in 30 days or 90 days so there is no benefit to us to intentionally delay sending the invoice to the complainant. In addition, the complainant was worried that the fact that the invoice was dated four weeks prior to the date of his receiving the invoice will affect his credit rating with us. That is not the case. We have taken into consideration the fact that the client did not send us the invoice for funding for three weeks from the invoice date. The complainant contacted us yesterday demanding a revised invoice with a current date, which will be provided to him today. There will not be a written acknowledgment of a mistake on our part because we committed no error. The invoice was received late from the client and was processed in a timely manner and in accordance with out procedures. We take great offense to the complainant's use of the word "fraud" and will seek legal remedies if he continues to make unsubstantiated and libelous statements. His conduct in dealing with us was very rude and abusive and just as he states that he will not use carriers factoring with us, neither will we approve loads for our clients where he is the account debtor. Thank you.
This gentlemen's complaint is totally blown out of proportion and factually incorrect. We are a factoring company that buys invoices from our clients. The invoice he is referring to is from [redacted], invoice #[redacted], dated September 17, 2015. The client did not forward us the...
invoice until October 9, 2015, which is the date we purchased the invoice. The invoice was forwarded to the complainant within a few days of purchase as is our standard practice. The complainant's allegation that this delay was intentional on our part and is an attempt to extract additional fees from our client is wholly false. This client is on a flat fee schedule so the client pays the same fee to us whether the invoice is paid in 30 days or 90 days so there is no benefit to us to intentionally delay sending the invoice to the complainant. In addition, the complainant was worried that the fact that the invoice was dated four weeks prior to the date of his receiving the invoice will affect his credit rating with us. That is not the case. We have taken into consideration the fact that the client did not send us the invoice for funding for three weeks from the invoice date. The complainant contacted us yesterday demanding a revised invoice with a current date, which will be provided to him today. There will not be a written acknowledgment of a mistake on our part because we committed no error. The invoice was received late from the client and was processed in a timely manner and in accordance with out procedures. We take great offense to the complainant's use of the word "fraud" and will seek legal remedies if he continues to make unsubstantiated and libelous statements. His conduct in dealing with us was very rude and abusive and just as he states that he will not use carriers factoring with us, neither will we approve loads for our clients where he is the account debtor. Thank you.