Interstate Fleet Service Reviews (%countItem)
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Interstate Fleet Service Rating
Address: 460 Caredean Drive, Horsham, Pennsylvania, United States, 19044
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+1 (215) 613-4107 |
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the worst company I've seen! they come not to help fix the truck but to take a credit card number and withdraw money as much as they want. they kept me on the road for 36 hours, changed two parts that did not need to be changed. they took $ 3,100 and left me standing on the road. a mechanic named Ruby had no idea what he was doing. he was very unprofessional. I file a complaint against them in court. never use the services of this company.
Telephone staff misrepresented what the mechanic could do.
I specifically asked if they could fix the problem and was told yes
So I gave my credit card info
Was told 100.00 for coming out and 125.00 per hour. 8 am appointment.
Why was invoice 508.00? Tech was there for 45 minutes. Not even an hour. After I mentioned. Then she took price to 444.46. Still too high.
Tech did nothing at all .he tightened some hoses. But that was it. Could not diagnose issue on a computer or nothing. I want some of my money back.
I used this company for a road call and they used the wrong parts for the repair and the tire went flat within 60 miles of the repair
booked a road service the rep said they would call me back within an hour to confirm never called back. 3 hours later I called them and they said service tech was in route an hour still no one. When I said they could cancel the service. Wasted a whole day waiting on these people
A service technician arrived on site, wrote down the wrong VIN number, and then proceeded to drive around for 4 hours to find parts for a VIN that didn't match our vehicle. He came back, said he was unsuccessful in finding parts, and left. But charged us for 2.6 hours of time, to resolve absolutely nothing.
To whom it may concern,*** from *** called for road service on a tractor trailer on 11/13/17. Mytechnician went out to the scene and spent 4 hours trying to get the part needed for the unit. Mytechnician took the VlN# from the door of the unit to be worked on and headed to 3 ***
***, 2 *** stores, ***store and 1 *** store and never found the part needed. We had absolutely no issuesobtaining payment from the customer at the end of the service call.On 12/13/17 betweent 2:30 pm- 1 :00 pm, someone by the name of *** called the accountingoffice. She stated her concerns of the unit not being repaired and I did my best ataccommodating her. I first thought it was odd that it was a month later and someone was justcalling about the situation. She told me she had a bank statement and was unaware that wewere paid anything. We have a call out fee and road service part to port fees as such everyemergency road service company does. Not to mention the amount of hours the technicianspent looking for the part aside of travel time.However, I called my technician on a recorded conference call with *** on the line as well.He recapped his every move the day of service. When I spoke to *** she stated she sawthe technician and spoke with him at the time of service. My technician told her he never sawher before, not one time and was not sure who she was. He stated there was no one on scenewhen he arrived and he had to wait tor the driver to come bring the keys. If she saw thetechnician then why would she let him sit there for half hour waiting for keys to a unit withoutsaying a word? *** sat on the phone quiet at this point, so I asked *** for any rebuttaland she continued to speak about a refund. Another odd moment.My technician also mentioned to her that he got the VlN# from the door of the unit and it did notmatch the registration that was with the unit. The technician did not write down the wrong VlN#.I went over the VlN# with *** via phone and we had the same exact VIN# that she had.There was a paper that one of the part stores gave my technician with a VIN# on there thatmatched an entire different unit (***). *** thinks my technician was looking forthe part with this VlN# that the part store gave him and I told her numerous times that this wasnot true. My technician did nothing with this paper but hand it to one of the guys on scene. Hedid not look for the part wit this VlN#. If you look at the call taken sheet it has the VlN# from thedoor of the unit that the technician gave my dispatcher at the end of the call and we placed it onthe invoice as well.
The recorded call ended with me trying to satisfy *** with a refund, taking the 2.6 hours off ofthe bill and making it just with the 2 hour minimum. At first she stated, whatever we could dowould be appreciated but then she kept talking about him not doing anything to the unit. l hadto explain to her that the technician spent 2 hours in travel time and 4 hours looking for a part.That is 6 hours total and she gave no thank you or sympathy to the technician at least trying hisbest to help them with their unit. Fuel and time was used during this time. She ended up tellingme that she was going to dispute the bill and at this time l simply did not feel there was anythingelse to speak about if that was what she was going to do. Two days later l receive a letter fromthe Revdex.com.As stated before, ALL CALLS are recorded. l just thought it was weird that *** never calledfor a complaint at all. Just ***, which was a month later.Thank you,Dawn *. J
on 12/1/2017 I had a company truck that had a blow out on rt in n. Brunswick and called multipul companies to get the best rate this company quoted me 248.00 for a used tire ( my understanding ) and install plus a 3.99 % fee for paying with my card. I accepted that fee and advised them to dispatch a tech to my drivers location! I originally called at approx. 10am they stated that they would be there within a hour the driver got to the breakdown location around noon with the used tire and when he mounted it he noticed that there was a slice in the side of the tire and had to get another one he returned around and finished the job around 230 pm. The service provider stated that the receipt would be emailed to to us. The bill came to my email at 341pm there invoice number was *** with a total of $775.54. When I was calling around for prices most places quoted me 250.00 for the tire and 200 for the service this was the average so they were cheaper so I agreed to there service. Once I got the email with the total on it I called Interstate right away and and was told that there was a dispatch charge and I was charged port to port hourly for there driver that brought a bad tire the 1st time and had to go back to his shop and return....? I asked why I was not advised of theses charges when I asked for my total before setting up the service the dispatcher stated that she was sure that I was and that its there standard rate I asked for a supervisor and was put on hold she then came back and told me that I needed to call next week and speak to someone. I told them that this was not acceptable and that it needed to be resolved and was told that they could do nothing at that moment. I would have never agreed to pay this amount and would have gotten a new tire installed for one half of this amount
Date: 12/11/17
To whom it may concern,
*** from *** called on Interstate to send a technician out to N. Brunswick, NJ, 12/01/2017 at 9:30 am for a truck tire. His name/Drivers name, phone number for both, address of the breakdown location, year and make oi the truck, email tor the bill to be sent and form of payment which was credit card was all given at the time of the call. *** asked for the price to be given for the tire upfront and the call was disconnected. My dispatcher, Aja W, called *** and gave him the price for the tire, which was $248.29. He okayed running the card for the tire upfront. Tire was replaced and unit was repaired.
We have been burned by very many companies in the past, paying for parts and then they cancel or simply do not want to pay for the part after we paid for it. So it is mandatory for all dispatchers to get payment for any parts upfront. And this has been our policy for some time now.
At any rate, *** called back at 4:30 pm after payment was made and complained about the total bill to my dispatcher, Anya S, which was $775.54. Which means *** paid $497.55 for labor, travel and fees for the credit card use. *** even stated in his statement that one customer charged $250 for a tire and $200 for the service. That shows you that ***was aware of service fees along with any parts.
However, my dispatch Anya, S expressed to him to call accounting on the following Monday tor any payment issues, since this was after 4:00 pm on a Friday and the accounting department was closed. *** never called to discuss anything with accounting. We would have been more than happy to speak with *** and come to some sort of agreement in thismatter. This was nothing but a big misunderstanding in pricing and rates.
Every road service company has some sort of fees for labor and travel. No different it you take your personal car to a shop. You do not pay for just the part and have labor fees waived. *** is in the trucking business and is aware that there are not only labor fees but also travel fees for emergency road service. Ex: You would not buy a shirt at *** without looking at the tag for the price, before reaching the register. Road service is no different.
Invoice# ***Location: *** US-*, North Brunswick Township, NJ ***Unit#: *** InternationalTag# ***: PAVIN# ***Mileage: 350144issue: *** (good used one) just need 1DOS: 12/01/2017Paperwork attached:1. The original invoice of work done2. Copy of the original receipt when the credit card was ran3. The paperwork of when the call was initially taken4. Credit Card Authorization Form filled out by the customerThank you.Dawn J.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because of a few statements that were made by Interstate. The first reason would be because I asked the dispatcher a couple times if my total was $248.00 plus 3.99%. She said yes that would be the total charges. All the other places that I called were quoting me on a new tire not a used tire. Our company has affiliations with tire shops and repair shops in our area and one of them was willing to drive to our location and service our truck, however it was a few hours before they could get to us. So to pay $248.00 and get my truck back on the road was well worth it. The grand total price of $775.54 is outrageous for a used tire installed. As a business owner, I have no intention of "burning" this company. They quoted a price and that price should be honored. At no point in our conversation did the dispatcher discuss a port to port charge. This service was done on a Friday, I called Interstate within minutes of receiving an email with the invoice. We requested an invoice at the time of service and was told it would be emailed. When I did call Interstate, I felt dismissed and pushed off to accounting. If you are able to charge my card, you should be able to address my concerns with the charge. I was emailed a credit card authorization form, as shown in their response, there was no total or information on port to port charges. We also own a roadside division for our company, our customers are told up front of all fees and are provided receipts at the time of completed service. The customers are also charged one time for their service, we do not charge two separate times, once for parts and once for labor. As stated in our previous response, we have no problem paying the agreed upon amount of $248.00 plus 3.99%.
Regards