Interstate Industries, Inc.

Hi ***, Thank you for your efforts this morning, here is my response to Case #***Please feel free to edit for best response. “We are sorry the customer lost her downloadsUnfortunately many do not read the particulars for downloading our product and what their responsibilities are
as consumer.Nowhere do we suggest that we keep personal on-line accounts for digital downloadsIn fact, we speak to this directly under the “Digital Downloads” tab found on our Home pagePlease see:*** In addition, included is a copy of what everyone receives as part of their digital download confirmation order, which re-emphasizes the nature of the sale, and that we do offer these in an unlimited fashion. PLEASE BE ADVISED: If you checkout as Guest and ordered downloads, you will not have future access to your downloadsWe strongly recommend setting up an account. The download links are good for days, and up to three (3) download attemptsIf you have trouble downloading the files within the allotted time please email [email protected]. For more information about downloading, please visit http://www.hemi-sync.com/digital-downloads. If your order includes digital downloads, as you click the links to download, you may be required to log in with your existing account.Our MP3s cannot be downloaded directly to an iPad, iPod or iPhone. You must first download the files to your computer, import them into iTunes, and then sync to your iPad, iPhone or iPod.We highly recommend you return to our website www.hemi-sync.com/shopcustadminlogin.asp, sign in to your account (if logged out), then click on "Your Downloads" at bottom of pagePlease be sure to back up your downloads as they are not unlimited. Be that as it may, we have reached out to the customer to satisfy, and hope that this case will be summarily closed.” Thank you,AJ AJ Honeycutt IIIPresident