On Tue, Nov 22, at 2:PM, [redacted] ? [redacted] >? wrote:Patty, thank you for your reply regarding my complaint with Coit Carpeting, [redacted] ? I believe your reference number is ID [redacted] ? We used Coit service in response to a coupon offer from Coit providing a discount at three levels based on the total price of the serviceMy order totaled $which included the minimum plus one additional service of $#43.00, thereby entitling us to a discount on the $additional service.? I called several times to explain my position regarding the discount, but I was told that the Manager will have tp review the matter? I never got a call from Coit until I filed the complaint with the Revdex.comThen I got a call from Coit offering a percent refund on the $? I accepted the refund offerThis could have been avoided if Coit would have responded to one of my calls
COIT cleaned carpet and upholstery for Mr [redacted] on 12/3/15.....? ? approxweek later customer called complaining of smellwe respondedwith a call to see about rectifying problem but was told odor is going away that it might have been an area rug.? COIT responded to disparagingFacebook post on or around 12/from customer and had a deptmgr go to house on 12/to do whatever we could to help the situation.after arriving and not noticing any odors we did offer to reclean any areas desired but customer declinedup to that point there was never any mention ofany issue with upholstery problems only the carpet smell which was now apparently not an issue.? ? On 1/4/16, we receive a call about upholstery cleaning causingproblems!!? WE respond by sending msds sheets and now customer wants rinsing.? ? We feel that customer is trying everything imaginable to have a refund givenwhen one is not deserved....continuing to go to this house we feel is a problem in that there is a possible other motives involved.? ? COIT has been in operations in the Pittsburgh area for over yearswe have not had this continued success with out doing everything possible to make our customers happy.? Any detergents or solventswe use are safe and biodegradable.? Unless ingested or inhaled we never have issues with our products.? We consider this matter closed and feel no other dialogue with this customer is warranted
RE: ? Complaint ID [redacted] (Coit), please cancel the complaint process? The refund check was (finally) received today
On Tue, Nov 22, at 2:PM, [redacted] ? [redacted] >? wrote:Patty, thank you for your reply regarding my complaint with Coit Carpeting, [redacted] ? I believe your reference number is ID [redacted] ? We used Coit service in response to a coupon offer from Coit providing a discount at three levels based on the total price of the serviceMy order totaled $which included the minimum plus one additional service of $#43.00, thereby entitling us to a discount on the $additional service.? I called several times to explain my position regarding the discount, but I was told that the Manager will have tp review the matter? I never got a call from Coit until I filed the complaint with the Revdex.comThen I got a call from Coit offering a percent refund on the $? I accepted the refund offerThis could have been avoided if Coit would have responded to one of my calls
COIT cleaned carpet and upholstery for Mr [redacted] on 12/3/15.....? ? approxweek later customer called complaining of smellwe respondedwith a call to see about rectifying problem but was told odor is going away that it might have been an area rug.? COIT responded to disparagingFacebook post on or around 12/from customer and had a deptmgr go to house on 12/to do whatever we could to help the situation.after arriving and not noticing any odors we did offer to reclean any areas desired but customer declinedup to that point there was never any mention ofany issue with upholstery problems only the carpet smell which was now apparently not an issue.? ? On 1/4/16, we receive a call about upholstery cleaning causingproblems!!? WE respond by sending msds sheets and now customer wants rinsing.? ? We feel that customer is trying everything imaginable to have a refund givenwhen one is not deserved....continuing to go to this house we feel is a problem in that there is a possible other motives involved.? ? COIT has been in operations in the Pittsburgh area for over yearswe have not had this continued success with out doing everything possible to make our customers happy.? Any detergents or solventswe use are safe and biodegradable.? Unless ingested or inhaled we never have issues with our products.? We consider this matter closed and feel no other dialogue with this customer is warranted