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Interstate Lift Inc.

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Interstate Lift Inc. Reviews (3)

From: [redacted]<[redacted].[redacted]>Date: Fri, Jul 15, 2016 at 9:44 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Thank you. This issue was resolved.

In response to your July 12th letter, please be advised that Mrs. [redacted]'s daughter finally contacted our office and on June 30th we removed the stair lift from the home of Mrs. [redacted], and gave her daughter our Check #[redacted] in the amount of $800.00 to cover the alledged damage to her carpet.Also, in the interest of prompt responses to any complaint, please change your records to reflect that the contact name for our company should be "Melanie K[redacted], President". Your cooperations in this matter will be appreciated.Sincerely, Melanie K[redacted], PresidentInterstate Lift, Inc.

In response to your 6/16/16 letter which we received on 6/20/16, first let us state that we have repeatedly attempted to resolve this matter for some time with Ms. [redacted]. We were contacted by her grandson, Nate, initially and told not to call her, but were later advised to deal with her directly....

Despite repeated telephone calls which were not returned, we finally were able to speak to Ms. [redacted] who refused to (1) let us inspect the alleged damage to her carpet; (2) refused to accept our offer for her to have the carpet professionally cleaned and we would reimburse her, and (3) refused to permit us to correct any operational problems with the stair lift, and (4) refused our entry to remove the new stair lift even though we had not received payment for same.Mrs. [redacted] was a customer of ours from October 7, 2002 when we installed her original stair lift. In this time period of almost 14 years she never had any reason to complain about our service or repairs to her original stair lift. We strongly believe this speaks to the quality of service we provide in a most positive ?????er.When her old stair lift was not repairable, Mrs. [redacted] elected to purchase another stair lift from us which also indicates that she believed us to be a reputable company. When our mechanics arrived on 5/26/16 to remove the old stair lift and install the new stair lift, they noticed that the old stair lift had been previously removed (probably for the installation of the new carpeting) but improperly reinstalled with "dry wall' screws instead of the metal lag type screws. We believe the alleged "oil spots' may have been incurred at that time. We categorically deny any liability for the damage to Mrs. [redacted]'s carpet, nor have we ever received any documentation from Mrs. [redacted] to substantiate her estimated cost of $800.00 to replace the carpet. In addition, we would have taken steps to resolve her complaints of "spliced wires", "dangling tape", or difficulty in exiting the stair lift at the top of the steps, even to the extent of replacing the stair lift with another model which would have remedied her problems, but we were not given the opportunity to doSO.However, because Mrs. [redacted] was a longtime customer, and we have a proven record of over many thousands of satisfied customers, we will agree at this time pay Mrs. [redacted] the $800.00 she has requested at the same time We are permitted to pick up our Stair lift property. Since Mrs. [redacted] had stopped payment on the [redacted] card charge of $3,295.00 for the cost of new stair lift before she even called us to present her dissatisfaction, there is no refund due her for same.In closing, we would like to state that it is regrettable that Mrs. [redacted] did not permit us to resolve any problems in a manner that was acceptable to both parties. Maintaining our good business name is very important to our company and we trust our willingness to resolve this issue will demonstrate the high standards we maintain.Sincerely,Melanie K[redacted]

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Address: 4726 Blakiston St, Philadelphia, Pennsylvania, United States, 19136-1515

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