It has a policy you can cancel the order within hoursI cancelled through voice mail and email (which was promptly returned to me) within hours On 7-28-I spoke with "Arthur" who gave me an estimate to move, on a certain dateHe told me to electronically sign both the contract for moving and the authorization for payment After signing the payment authorization, I read the contract, which the date was wrong, and the payment deposit was also wrong I called him back within hours and cancelled the transaction-howevdid not answer therefore I left a voicemail I emailed him times and all times the emails were returned to meTheir policy was full return of deposit if cancelled within houwhich I did Ultimately, I spoke with Arthurs supervisor - Chris Johnson, and explained to him I did not sign the contract, and wanted my deposit credited back to my credit card MrJohnson wanted me to speak with Arthur as it might be a "teaching experience" I asked
Had hours to cancel our move, we cancelled less than hours after and STILL no refund We made a deal with James from Interstate Movers of America on January 17th for our long distance moveThe contract explained we had hrs to cancel and receive our refund of the deposit which was $After deciding to cancel, we were shuffled around from person to person for weeks to resolve our issueWe talked to James, Kem, Brenda, Tony, and RonRon, who is supposedly a supervisor, explained that we would get a refund in 5-business days, the week of January 22ndRefund never cameCalled Ron again, and did not receive any information until the week of February 5thhe said he was on vacationRon then said in 3-days we would receive our refundFebruary 13th, we received a refund of $Half of our original depositWe called again explaining the situation and not understanding why we received halfRon then explained that he was "doing us a favor by giving us half" and when h
The Interstate movers were hired to move my belongings from Illinois to IndianaThey failed to show up and neglected to give any notification of this I hired the Interstate movers to transport my belongings from my home in Illinois to IndianaThe reservation was set for March 18th, and this was confirmed with the company as well as verified via an email confirmationThey were to arrive at AM and they required a $depositI provided them with the deposit in advance of their arrival On the morning of the 18th, the movers did not arrive at their designated time of Furthermore, they were unable to be reached at the contact number provided or at the corporate officesI finally reached the headquarters at and the dispatcher was unaware of why they had not arrivedI finally received a courtesy call from them at stating that they were supposed to arrive on Monday 3/19/not the 18thI informed them that this was false, since I have the confirmation ema
I'm for supervisor no return call Did not show up to move meWaited days.requdays.I cancelled and requested refund.no refund given called customer service and left several msgs.no return call customer service was very rude and hing up on me 3x
I was had to pay $more than was agreed to for the moving service I contracted with this company to move my belongings for Ohio to Florida During negotiations over the phone, the company's employee, Errol, stated that the company does not move cars, only household items I initially rejected his offer since they could not move my car Subsequently, I Errol called me saying that he talked to a company that will move my car and that he worked that company's price into his company's quote The amount contracted for over the phone was $1500, which was to include the moving of my household items and my car on July 31st, Errol sent me an online quote for me to sign which mentioned the car, which I signed As the date of the move drew near, I telephoned Errol to schedule the time of pick-up, and ask him if there were any other terms I should be aware of Errol made me pick a time and agreed to do the piduring the morning of July 31st, and told me there was nothin
Unprofessional and unethical movers overcharged us with unfinished moving service The moved was scheduled between 9-10am on Friday August 25th No one came at 10:so I called the central number, they gave me the number for the dispatcher to call The dispatcher told me they were going to be late, would arrive at around 12:30, I asked if they can come earlier, he said that is the earliest they can come So I agreed My husband was out for lunch at because I told him that the movers would arrive at 12: I got a call from the movers at 12pm saying they were already at the location I did not get a call in advance informing me that they were going to arrive earlier I told them my husband would be there in about min They started charging us for the hour at 12pm regardless My estimated quoted was for hours because we have only a few big items, the total was $298, and I paid $as deposit in advance, but they requested that we pay for hours in adva
On or around 5/4/I spoke to Pat regarding moving my home belongings from Kansas city to Orlando FLA representative named Pat quoted me a price of $1,I had to put $down the day I resrvered and $when they picked up my furniture & $upon deliveyA mover by the name Ronnie came to my home he changed the price $telling me I had to pay $that day and $the day of deliveryI asked about my initial payment he said it did not apply to his cost and was rude & belligerentI called the company to explain the situationThe owner Ron Jstated the initial payment was for the services he providedHe stated he would help me but he could only get cost st $I also spoke with a customer service agent named Prunett she said she would find me another moverI have not heard back anything from them nor are they returning my callsI have not been able to talk to Pat sense the day of the reservation
Product_Or_Service: Moving company
Unprofessional and unethical movers overcharged us with unfinished moving service
The moved was scheduled between 9-10am on Friday August 25th No one came at 10:so I called the central number, they gave me the number for the dispatcher to call The dispatcher told me they were going to be late, would arrive at around 12:30, I asked if they can come earlier, he said that is the earliest they can come So I agreed
My husband was out for lunch at because I told him that the movers would arrive at 12: I got a call from the movers at 12pm saying they were already at the location I did not get a call in advance informing me that they were going to arrive earlier I told them my husband would be there in about min They started charging us for the hour at 12pm regardless
My estimated quoted was for hours because we have only a few big items, the total was $298, and I paid $as deposit in advance, but they requested that we pay for hours in adva
This company conducted a bait and switch , on both services and prices
When I originally agreed to the move , it was noted that a large safe would need to be moved I asked if the employees were coming in a company truck and if they were Day laborers or if they worked for the company on a full time basis I was assured they were company employees coming in a truck with sufficient dolly to move the safe Fast forward to the day of the move A uhaul truck arrives, two men show up instead of three as indicated on the contract estimate and no dolly for the safe They were shocked a large safe was involved even though it was listed I was wholeheartedly taken adavantage of , but it was the day of the move what choices did I have I was "discounted" for the one less guy but charged extra because they had to purchase more equipment to move the safe Wasted half my day waiting for another trip for this safe that I specifically mentioned in the beginning To add salt to the inju
I was had to pay $more than was agreed to for the moving service
I contracted with this company to move my belongings for Ohio to Florida During negotiations over the phone, the company's employee, Errol, stated that the company does not move cars, only household items I initially rejected his offer since they could not move my car Subsequently, I Errol called me saying that he talked to a company that will move my car and that he worked that company's price into his company's quote The amount contracted for over the phone was $1500, which was to include the moving of my household items and my car on July 31st, Errol sent me an online quote for me to sign which mentioned the car, which I signed
As the date of the move drew near, I telephoned Errol to schedule the time of pick-up, and ask him if there were any other terms I should be aware of Errol made me pick a time and agreed to do the piduring the morning of July 31st, and told me there was nothin
The Interstate movers were hired to move my belongings from Illinois to IndianaThey failed to show up and neglected to give any notification of this
I hired the Interstate movers to transport my belongings from my home in Illinois to IndianaThe reservation was set for March 18th, and this was confirmed with the company as well as verified via an email confirmationThey were to arrive at AM and they required a $depositI provided them with the deposit in advance of their arrival
On the morning of the 18th, the movers did not arrive at their designated time of Furthermore, they were unable to be reached at the contact number provided or at the corporate officesI finally reached the headquarters at and the dispatcher was unaware of why they had not arrivedI finally received a courtesy call from them at stating that they were supposed to arrive on Monday 3/19/not the 18thI informed them that this was false, since I have the confirmation ema
It has a policy you can cancel the order within hoursI cancelled through voice mail and email (which was promptly returned to me) within hours
On 7-28-I spoke with "Arthur" who gave me an estimate to move, on a certain dateHe told me to electronically sign both the contract for moving and the authorization for payment After signing the payment authorization, I read the contract, which the date was wrong, and the payment deposit was also wrong I called him back within hours and cancelled the transaction-howevdid not answer therefore I left a voicemail I emailed him times and all times the emails were returned to meTheir policy was full return of deposit if cancelled within houwhich I did Ultimately, I spoke with Arthurs supervisor - Chris Johnson, and explained to him I did not sign the contract, and wanted my deposit credited back to my credit card MrJohnson wanted me to speak with Arthur as it might be a "teaching experience" I asked
I'm for supervisor no return call
Did not show up to move meWaited days.requdays.I cancelled and requested refund.no refund given called customer service and left several msgs.no return call customer service was very rude and hing up on me 3x
SCAM ArtistWrong Quote and unprofessional service
I have used Interstate movers of America to move my house from Lowell, MA to Richmond TXI have given quote of $which I told them that this is wrong estimateThey said that it is correct and there is no hidden price on thisEven I make sure that they are not BrokersHowever, when movers show up, It was different moving company that means they are BROKERS and I never talked to moving company beforeThey have charged me another $saying that your cubical storage is more than what has been quotedI have included everything in to the quotation and they intentionally estimate wrong cubical storageAlso movers people asked me $tips per personI have tried to complain to Interstate Movers of America about this but Sales person never talked to me on the phone and they dropped the callAfter moving company pick up my stuff, they have called me to sign the e-sign order formI have described all the situation happen to me
I hired interstate movers to move me from lemont furnace PA to Daphne Alabama.they changed the pickup date twice due to break down.I talked to three different people got three different answers and quotes about what can be hauled and how it had to be packaged.the less items I take the cheaper it gets but the more I left behind the more expensive it was after they loaded the truck.they were supposed to deliver within to days.they picked my stuff up on January or then asked for upfront.made calls to the company to find out when it would be delivered said they would call week later no call.I then got hold of Ron on Friday February 2nd said he would track the driver down and call me Monday he didn't call so I emailed him he said the truck was on it's way.I asked for a discount considering I have been almost a month since ING on the floor and without all of our belongings.I feel I should not have waited this long and I want restitution
Had hours to cancel our move, we cancelled less than hours after and STILL no refund
We made a deal with James from Interstate Movers of America on January 17th for our long distance moveThe contract explained we had hrs to cancel and receive our refund of the deposit which was $After deciding to cancel, we were shuffled around from person to person for weeks to resolve our issueWe talked to James, Kem, Brenda, Tony, and RonRon, who is supposedly a supervisor, explained that we would get a refund in 5-business days, the week of January 22ndRefund never cameCalled Ron again, and did not receive any information until the week of February 5thhe said he was on vacationRon then said in 3-days we would receive our refundFebruary 13th, we received a refund of $Half of our original depositWe called again explaining the situation and not understanding why we received halfRon then explained that he was "doing us a favor by giving us half" and when h
Company continues to hang up on me when I request status on my requested refundI requested the refund on 8/20/
I originally booked with *** *** *** by calling XXX-XXX-XXXX Ext*** Robert TAfter speaking with MrRobert T., who billed the $758.45, I received a confirmation email from someone by the name of Errol WI found that Errol W was employed at Interstate Movers of America NOT *** *** *** I was also informed by Interstate Movers of America that Errol Wis no longer employed by the companySo it is unclear as to how I called one company and my credit card information was shared with another by MrRobert TI am suspicious of how I ended up with an invoice from a company that I never called so it seemed to be in my best interest as a consumer to cancelI have already lost $with *** *** *** and with the nature of how my information ended up with Interstate Movers of America after speaking solely with Robert Tfrom ***
Household goods are being held by a rogue mover, supplied by Intestate Movers of America
Contacted Interstate Movers of America and received an estimate for our move from SC to GAThe original estimate was exceeded and revisedChris Johnson stated that our items would be placed in storage in Peachtree CityThe movers collected our items on Oct and I told them they were going into storage for at least one week, possibly longerThe driver said he would not be delivering them if that was the case.I called Interstate Movers of America Oct to request redelivery date of Nov since our house was not ready for occupancy, which they concurred over the phoneReceived a call from the same pick up driver on Oct at 6:p.mthat he was delivering our HHG next day on the 29th between & p.mI told him that the items were in storage (evidently they were not)He stated that they were on the truck and on the wayHe got his boss, Max on the phone, who got irate and stated "someo
It has a policy you can cancel the order within hoursI cancelled through voice mail and email (which was promptly returned to me) within hours On 7-28-I spoke with "Arthur" who gave me an estimate to move, on a certain dateHe told me to electronically sign both the contract for moving and the authorization for payment After signing the payment authorization, I read the contract, which the date was wrong, and the payment deposit was also wrong I called him back within hours and cancelled the transaction-howevdid not answer therefore I left a voicemail I emailed him times and all times the emails were returned to meTheir policy was full return of deposit if cancelled within houwhich I did Ultimately, I spoke with Arthurs supervisor - Chris Johnson, and explained to him I did not sign the contract, and wanted my deposit credited back to my credit card MrJohnson wanted me to speak with Arthur as it might be a "teaching experience" I asked
Had hours to cancel our move, we cancelled less than hours after and STILL no refund We made a deal with James from Interstate Movers of America on January 17th for our long distance moveThe contract explained we had hrs to cancel and receive our refund of the deposit which was $After deciding to cancel, we were shuffled around from person to person for weeks to resolve our issueWe talked to James, Kem, Brenda, Tony, and RonRon, who is supposedly a supervisor, explained that we would get a refund in 5-business days, the week of January 22ndRefund never cameCalled Ron again, and did not receive any information until the week of February 5thhe said he was on vacationRon then said in 3-days we would receive our refundFebruary 13th, we received a refund of $Half of our original depositWe called again explaining the situation and not understanding why we received halfRon then explained that he was "doing us a favor by giving us half" and when h
The Interstate movers were hired to move my belongings from Illinois to IndianaThey failed to show up and neglected to give any notification of this I hired the Interstate movers to transport my belongings from my home in Illinois to IndianaThe reservation was set for March 18th, and this was confirmed with the company as well as verified via an email confirmationThey were to arrive at AM and they required a $depositI provided them with the deposit in advance of their arrival On the morning of the 18th, the movers did not arrive at their designated time of Furthermore, they were unable to be reached at the contact number provided or at the corporate officesI finally reached the headquarters at and the dispatcher was unaware of why they had not arrivedI finally received a courtesy call from them at stating that they were supposed to arrive on Monday 3/19/not the 18thI informed them that this was false, since I have the confirmation ema
I'm for supervisor no return call Did not show up to move meWaited days.requdays.I cancelled and requested refund.no refund given called customer service and left several msgs.no return call customer service was very rude and hing up on me 3x
I was had to pay $more than was agreed to for the moving service I contracted with this company to move my belongings for Ohio to Florida During negotiations over the phone, the company's employee, Errol, stated that the company does not move cars, only household items I initially rejected his offer since they could not move my car Subsequently, I Errol called me saying that he talked to a company that will move my car and that he worked that company's price into his company's quote The amount contracted for over the phone was $1500, which was to include the moving of my household items and my car on July 31st, Errol sent me an online quote for me to sign which mentioned the car, which I signed As the date of the move drew near, I telephoned Errol to schedule the time of pick-up, and ask him if there were any other terms I should be aware of Errol made me pick a time and agreed to do the piduring the morning of July 31st, and told me there was nothin
Unprofessional and unethical movers overcharged us with unfinished moving service The moved was scheduled between 9-10am on Friday August 25th No one came at 10:so I called the central number, they gave me the number for the dispatcher to call The dispatcher told me they were going to be late, would arrive at around 12:30, I asked if they can come earlier, he said that is the earliest they can come So I agreed My husband was out for lunch at because I told him that the movers would arrive at 12: I got a call from the movers at 12pm saying they were already at the location I did not get a call in advance informing me that they were going to arrive earlier I told them my husband would be there in about min They started charging us for the hour at 12pm regardless My estimated quoted was for hours because we have only a few big items, the total was $298, and I paid $as deposit in advance, but they requested that we pay for hours in adva
On or around 5/4/I spoke to Pat regarding moving my home belongings from Kansas city to Orlando FLA representative named Pat quoted me a price of $1,I had to put $down the day I resrvered and $when they picked up my furniture & $upon deliveyA mover by the name Ronnie came to my home he changed the price $telling me I had to pay $that day and $the day of deliveryI asked about my initial payment he said it did not apply to his cost and was rude & belligerentI called the company to explain the situationThe owner Ron Jstated the initial payment was for the services he providedHe stated he would help me but he could only get cost st $I also spoke with a customer service agent named Prunett she said she would find me another moverI have not heard back anything from them nor are they returning my callsI have not been able to talk to Pat sense the day of the reservation
Product_Or_Service: Moving company
Unprofessional and unethical movers overcharged us with unfinished moving service
The moved was scheduled between 9-10am on Friday August 25th No one came at 10:so I called the central number, they gave me the number for the dispatcher to call The dispatcher told me they were going to be late, would arrive at around 12:30, I asked if they can come earlier, he said that is the earliest they can come So I agreed
My husband was out for lunch at because I told him that the movers would arrive at 12: I got a call from the movers at 12pm saying they were already at the location I did not get a call in advance informing me that they were going to arrive earlier I told them my husband would be there in about min They started charging us for the hour at 12pm regardless
My estimated quoted was for hours because we have only a few big items, the total was $298, and I paid $as deposit in advance, but they requested that we pay for hours in adva
This company conducted a bait and switch , on both services and prices
When I originally agreed to the move , it was noted that a large safe would need to be moved I asked if the employees were coming in a company truck and if they were Day laborers or if they worked for the company on a full time basis I was assured they were company employees coming in a truck with sufficient dolly to move the safe Fast forward to the day of the move A uhaul truck arrives, two men show up instead of three as indicated on the contract estimate and no dolly for the safe They were shocked a large safe was involved even though it was listed I was wholeheartedly taken adavantage of , but it was the day of the move what choices did I have I was "discounted" for the one less guy but charged extra because they had to purchase more equipment to move the safe Wasted half my day waiting for another trip for this safe that I specifically mentioned in the beginning To add salt to the inju
I was had to pay $more than was agreed to for the moving service
I contracted with this company to move my belongings for Ohio to Florida During negotiations over the phone, the company's employee, Errol, stated that the company does not move cars, only household items I initially rejected his offer since they could not move my car Subsequently, I Errol called me saying that he talked to a company that will move my car and that he worked that company's price into his company's quote The amount contracted for over the phone was $1500, which was to include the moving of my household items and my car on July 31st, Errol sent me an online quote for me to sign which mentioned the car, which I signed
As the date of the move drew near, I telephoned Errol to schedule the time of pick-up, and ask him if there were any other terms I should be aware of Errol made me pick a time and agreed to do the piduring the morning of July 31st, and told me there was nothin
The Interstate movers were hired to move my belongings from Illinois to IndianaThey failed to show up and neglected to give any notification of this
I hired the Interstate movers to transport my belongings from my home in Illinois to IndianaThe reservation was set for March 18th, and this was confirmed with the company as well as verified via an email confirmationThey were to arrive at AM and they required a $depositI provided them with the deposit in advance of their arrival
On the morning of the 18th, the movers did not arrive at their designated time of Furthermore, they were unable to be reached at the contact number provided or at the corporate officesI finally reached the headquarters at and the dispatcher was unaware of why they had not arrivedI finally received a courtesy call from them at stating that they were supposed to arrive on Monday 3/19/not the 18thI informed them that this was false, since I have the confirmation ema
It has a policy you can cancel the order within hoursI cancelled through voice mail and email (which was promptly returned to me) within hours
On 7-28-I spoke with "Arthur" who gave me an estimate to move, on a certain dateHe told me to electronically sign both the contract for moving and the authorization for payment After signing the payment authorization, I read the contract, which the date was wrong, and the payment deposit was also wrong I called him back within hours and cancelled the transaction-howevdid not answer therefore I left a voicemail I emailed him times and all times the emails were returned to meTheir policy was full return of deposit if cancelled within houwhich I did Ultimately, I spoke with Arthurs supervisor - Chris Johnson, and explained to him I did not sign the contract, and wanted my deposit credited back to my credit card MrJohnson wanted me to speak with Arthur as it might be a "teaching experience" I asked
I'm for supervisor no return call
Did not show up to move meWaited days.requdays.I cancelled and requested refund.no refund given called customer service and left several msgs.no return call customer service was very rude and hing up on me 3x
SCAM ArtistWrong Quote and unprofessional service
I have used Interstate movers of America to move my house from Lowell, MA to Richmond TXI have given quote of $which I told them that this is wrong estimateThey said that it is correct and there is no hidden price on thisEven I make sure that they are not BrokersHowever, when movers show up, It was different moving company that means they are BROKERS and I never talked to moving company beforeThey have charged me another $saying that your cubical storage is more than what has been quotedI have included everything in to the quotation and they intentionally estimate wrong cubical storageAlso movers people asked me $tips per personI have tried to complain to Interstate Movers of America about this but Sales person never talked to me on the phone and they dropped the callAfter moving company pick up my stuff, they have called me to sign the e-sign order formI have described all the situation happen to me
I hired interstate movers to move me from lemont furnace PA to Daphne Alabama.they changed the pickup date twice due to break down.I talked to three different people got three different answers and quotes about what can be hauled and how it had to be packaged.the less items I take the cheaper it gets but the more I left behind the more expensive it was after they loaded the truck.they were supposed to deliver within to days.they picked my stuff up on January or then asked for upfront.made calls to the company to find out when it would be delivered said they would call week later no call.I then got hold of Ron on Friday February 2nd said he would track the driver down and call me Monday he didn't call so I emailed him he said the truck was on it's way.I asked for a discount considering I have been almost a month since ING on the floor and without all of our belongings.I feel I should not have waited this long and I want restitution
Had hours to cancel our move, we cancelled less than hours after and STILL no refund
We made a deal with James from Interstate Movers of America on January 17th for our long distance moveThe contract explained we had hrs to cancel and receive our refund of the deposit which was $After deciding to cancel, we were shuffled around from person to person for weeks to resolve our issueWe talked to James, Kem, Brenda, Tony, and RonRon, who is supposedly a supervisor, explained that we would get a refund in 5-business days, the week of January 22ndRefund never cameCalled Ron again, and did not receive any information until the week of February 5thhe said he was on vacationRon then said in 3-days we would receive our refundFebruary 13th, we received a refund of $Half of our original depositWe called again explaining the situation and not understanding why we received halfRon then explained that he was "doing us a favor by giving us half" and when h
Company continues to hang up on me when I request status on my requested refundI requested the refund on 8/20/
I originally booked with *** *** *** by calling XXX-XXX-XXXX Ext*** Robert TAfter speaking with MrRobert T., who billed the $758.45, I received a confirmation email from someone by the name of Errol WI found that Errol W was employed at Interstate Movers of America NOT *** *** *** I was also informed by Interstate Movers of America that Errol Wis no longer employed by the companySo it is unclear as to how I called one company and my credit card information was shared with another by MrRobert TI am suspicious of how I ended up with an invoice from a company that I never called so it seemed to be in my best interest as a consumer to cancelI have already lost $with *** *** *** and with the nature of how my information ended up with Interstate Movers of America after speaking solely with Robert Tfrom ***
Household goods are being held by a rogue mover, supplied by Intestate Movers of America
Contacted Interstate Movers of America and received an estimate for our move from SC to GAThe original estimate was exceeded and revisedChris Johnson stated that our items would be placed in storage in Peachtree CityThe movers collected our items on Oct and I told them they were going into storage for at least one week, possibly longerThe driver said he would not be delivering them if that was the case.I called Interstate Movers of America Oct to request redelivery date of Nov since our house was not ready for occupancy, which they concurred over the phoneReceived a call from the same pick up driver on Oct at 6:p.mthat he was delivering our HHG next day on the 29th between & p.mI told him that the items were in storage (evidently they were not)He stated that they were on the truck and on the wayHe got his boss, Max on the phone, who got irate and stated "someo