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Interstate Moving

1031 Arden Way Ste C, Sacramento, California, United States, 95815

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Interstate Moving Reviews (%countItem)

I talked with the service representative about a cross country move who was professional, honest to talk to and easy to obtain a quote from. Afterwards when I called back for further questioning I got hold of the general manager who was a fast talker, extremely rude and instead of helping simply hung up because I didn't understand "the favor he was doing for me."

BEWARE. DO NOT use Interstate Moving Company or any of its affiliated companies it goes by.

I hired Interstate Moving company through Angie’s List. Men showed up wearing Best American t-shirts and paperwork with my moving information from AllState Moving. At that time, I had to proceed with the move even though the different company names did not make sense and made me uncomfortable.

1. As a warning, DO NOT have any dealings with someone named ED. He was rude, condescending and downright MEAN. DO NOT ask him any thoughtful or inquiring questions or he will rip your head off and ask “Are you a mover?” “I have been doing this for years and I know what I am doing” . I was able to speak to a David, Rob, Dylan and Mike who answered my questions with kindness.
2. I was given a bid of $2900. Updated inventory just 2 days before the move. Box count/size, plus I measured all of my furniture pieces. The guys loaded the truck and then I was told it would be $800 more. What was I to do? They had all my stuff. Paid
3. The foreman asked “Do you think my guys did a good job? Would you consider compensating them?” What was I to do?, they had my stuff. There went another $100.
The guys that packed my stuff did do a good job and worked hard.
4. They came on Sunday, July 12th and I was told it would be delivered on July 15th. By July 23rd, I still did not have my belongings or a date when it will be delivered. I moved from Santa Rosa, CA to Ridgefield, WA and my stuff was sitting in Sacramento, CA when I was finally able to reach someone at the company. It was never disclosed that my stuff was not coming directly to my new place in WA. WHY the stop in Sacramento and the long delay?
5. Per Ed once I got a hold of him, said I asked too many questions and he considered that to be rude. Told me I would not get my stuff back. He also stated he was going to dump my stuff back where it was picked up from. He then threatened to take my move to arbitration and it would take up to 6 months to get my stuff back and about 20,000 dollars in fees. I was SCARED. He LAUGHED at me.
6. I am a 63 year old woman sleeping on the floor because the moving company was holding ALL of my stuff hostage. I really felt like I was targeted and taken advantage of because of my age. I am thankful I had a friend who had my back and was here to help me. With her help, I finally received my belongings on July 28th. That was now almost 2 weeks after I was told I would have it. Two weeks of not knowing where my stuff was, threat after threat from Ed and almost $1000 more in cost and was very stressful and made for a very unpleasant experience.
7. It was a good bid and price to begin with but the additional fees and a feeling like it was required to tip the movers - TRUST ME …..YOU CAN NOT AFFORD TO GO WITH THIS COMPANY IN ANY WAY

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Address: 1031 Arden Way Ste C, Sacramento, California, United States, 95815

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