Interstate Parking Company of MN LLC

Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ We were not aware of this complaint prior to receipt of this Revdex.com reportI have contacted the customer to work out a resolutionMost likely, the $rate was an early bird rateThe $rate is the 3-hour rateIt's possible this customer did not meet the requirements for the early bird rate

Initial Business Response /* (1000, 6, 2016/02/03) */
Upon review of our system, it appears that Mr*** filed an appeal and as a result the citation was voided We'll contact our collection company immediately and have this citation removed from collection Our sincerest apologies to Mr
***
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
I actually just received an email from the business today and we came to a satisfactory conclusionI am happy with the resolution

We will contact the customer and rectify the situation immediately

I
am rejecting this response because:
There was no sign posted at the entranceWhen I emailed your company they told me “they are not event calendars” and they do not post event ratesJust do not post early entrance signsYour website does not say anything about the early bird rate not being in effect.

Initial Business Response /* (1000, 6, 2016/02/03) */
Upon review of our system, it appears that Mr*** filed an appeal and as a result the citation was voidedWe'll contact our collection company immediately and have this citation removed from collectionOur sincerest apologies to Mr
***
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
I actually just received an email from the business today and we came to a satisfactory conclusionI am happy with the resolution

Mr*** left a message last week with our General Manager last week, Alan ***. Mr*** followed up immediately with Mr*** and requested a payment receipt in order to further investigate. Unfortunately, Mr*** did not receive a receipt but did follow up with our
site manager to address the customer service issue. Additionally, Mr*** explained that our employee's behavior was inappropriate and it would be addressed with our site manager immediately following the call.Mr*** followed up today with Mr*** and received his payment receipt. We are investigating possible errors in the rate calculation but in the meantime, we will be refunding Mr***'s payment in consideration for the inconvenience this situation has caused.

I'm sorry this customer is unwilling to accept our positionUnfortunately, we do not post event rates on our website. Event rates change daily and can even change on the day of an event. That said, moving forward we'd be happy to add a note on the website that state, "Event Rates as Posted"

Our website shows our regular daily rates for the property.? On game days/event days, we post signage at the entrances showing the event rate.? Customers can choose to park elsewhere if they do not want to pay the event rates.? They have that option before parking? ?

We will contact the customer and rectify the situation immediately.

Mr. [redacted] left a message last week with our General Manager last week, Alan [redacted].  Mr. [redacted] followed up immediately with Mr. [redacted] and requested a payment receipt in order to further investigate.  Unfortunately, Mr. [redacted] did not receive a receipt but did follow up with our...

site manager to address the customer service issue.  Additionally, Mr. [redacted] explained that our employee's behavior was inappropriate and it would be addressed with our site manager immediately following the call.Mr. [redacted] followed up today with Mr. [redacted] and received his payment receipt.  We are investigating possible errors in the rate calculation but in the meantime, we will be refunding Mr. [redacted]'s payment in consideration for the inconvenience this situation has caused.

Initial Business Response /* (1000, 5, 2015/07/15) */
We were not aware of this complaint prior to receipt of this Revdex.com report. I have contacted the customer to work out a resolution. Most likely, the $8 rate was an early bird rate. The $10 rate is the 3-10 hour rate. It's possible this customer...

did not meet the requirements for the early bird rate.