Thank you for taking the time to communicate to us why our service did not meet your expectationsWe certainly try to please all our customers, and I am sorry that there has been a break in our relationshipAll our customer complaints are taken seriously and we want to assure you that the problem you brought up is being addressedOur bed bug inspections are scheduled as a 45-minute appointment, based on the technician’s GPS that was at your home the inspection was completed in minutesEvery situation is different, and sometimes the technician does not need the full time to identify bed bug activityI do show an inspection report was sent on your behalf, along with bed bug prep sheets and treatment recommendations by emailI apologize if you did not receive those or the follphone call from our officeI can understand how that would be frustratingYou feel our standard $inspection is not valid or feasible, so at this point we are writing that off as a gesture of good will and will also contact the collection agency to remove your account from their fileWe regret losing you as a customer and want to make sure we severe our relationship on good termsThank you for providing us feedback
Thank you for taking the time to communicate to us why our service did not meet your expectationsWe certainly try to please all our customers, and I am sorry that there has been a break in our relationshipAll our customer complaints are taken seriously and we want to assure you that the problem you brought up is being addressedOur bed bug inspections are scheduled as a 45-minute appointment, based on the technician’s GPS that was at your home the inspection was completed in minutesEvery situation is different, and sometimes the technician does not need the full time to identify bed bug activityI do show an inspection report was sent on your behalf, along with bed bug prep sheets and treatment recommendations by emailI apologize if you did not receive those or the follphone call from our officeI can understand how that would be frustratingYou feel our standard $inspection is not valid or feasible, so at this point we are writing that off as a gesture of good will and will also contact the collection agency to remove your account from their fileWe regret losing you as a customer and want to make sure we severe our relationship on good termsThank you for providing us feedback