I called AAA for service to tow a vehicle to my residenceI waited for the driver to arrive with my vehicleAfter mins of no vehicle or driver I call AAA to contact driver of his whereabouts They confirmed my addressThey put me on hold to try and locate driver to confirm address of drop offDriver confirmed that he dropped of vehicle to correct residenceI'm standing in front of my residence and no vehicle of mine in siteDispatcher says yes their driver described my residence to themThe driver goggled my residence and still wasn't able to see that the picture and the locate he dropped off the vehicle does not match This service was unacceptable Finally after calling the dispatcher and the cops they realize driver took the car to the wrong residence I had to go search for the vehicle and waste my night waiting til another driver tows the car to the correct locationI don't know how your company conducts businessBut if the driver didn't see any on
AAA dispatched Interstate Towing for us, and gave us a 1.5 hour estimate. Interstate was there in 30 minutes. My car had an ignition switch that wouldn't turn (stuck in Off), so the care couldn't be put in gear to tow (stuck in Park). Our tow driver, [redacted] knew how to disconnect the shifter cable from the transmission so it could go into neutral...without damaging the car, and even saving the little plastic clip that connected the cable. He was quick and very courteous. It was an excellent experience. Quick, Knowledgeable, and Courteous. I left this same review at Yelp also. These are the guys to call, or ask AAA to call. And if you can, ask for [redacted]
I called AAA for service to tow a vehicle to my residenceI waited for the driver to arrive with my vehicleAfter mins of no vehicle or driver I call AAA to contact driver of his whereabouts They confirmed my addressThey put me on hold to try and locate driver to confirm address of drop offDriver confirmed that he dropped of vehicle to correct residenceI'm standing in front of my residence and no vehicle of mine in siteDispatcher says yes their driver described my residence to themThe driver goggled my residence and still wasn't able to see that the picture and the locate he dropped off the vehicle does not match This service was unacceptable Finally after calling the dispatcher and the cops they realize driver took the car to the wrong residence I had to go search for the vehicle and waste my night waiting til another driver tows the car to the correct locationI don't know how your company conducts businessBut if the driver didn't see any on
AAA dispatched Interstate Towing for us, and gave us a 1.5 hour estimate. Interstate was there in 30 minutes. My car had an ignition switch that wouldn't turn (stuck in Off), so the care couldn't be put in gear to tow (stuck in Park). Our tow driver, [redacted] knew how to disconnect the shifter cable from the transmission so it could go into neutral...without damaging the car, and even saving the little plastic clip that connected the cable. He was quick and very courteous. It was an excellent experience. Quick, Knowledgeable, and Courteous. I left this same review at Yelp also. These are the guys to call, or ask AAA to call. And if you can, ask for [redacted]