Interstate Ventilation

Complaint: [redacted] I am rejecting this response because it either factually inaccurate that the company scrubbed this list against the the National Do Not Call Registry or their is a major flaw in the processThe number has been confirmed to have been on the list since December 21, A copy of the email validation is belowAlso according to [redacted] in Pennsylvania, the PA Attorney General has alleged that Interstate Ventilation has violated the Do Not Call list with "hundreds of thousands of unsolicited phone calls to people registered on Pennsylvania’s Do Not Call list." This article is available here http://fox43.com/2016/04/28/representatives-of-chimney-cleaning-companies-allege...⇄ When you google the phone number that called (which came up very strange on the caller ID, similar to a spoofed number), there are numerous alleged complaints of violations of the Do Not Call Registry Police in Massachusetts have also warned the public of aggressive sales tactics by people reported to be from "Interstate Ventilation." http://patch.com/massachusetts/marblehead/police-warn-aggressive-chimney-service...⇄ I welcome you to review the call furtherThe recording is the same day as my original complaint and the number called was [redacted] As mentioned in my original complaint, I am looking for the company to follow the law clearly and if there is a flaw in the process, I would like to see that corrected so complaints similar to this are properly addressed Regards, [redacted] Begin forwarded message: From: [email protected] Subject: National Do Not Call Registry - Your Registration Is Confirmed Date: June 20, at 11:50:AM EDT To: [redacted] Thank you for registering your phone number with the National Do Not Call RegistryYou successfully registered your phone number ending in [redacted] on December 21, Most telemarketers will be required to stop calling you days from your registration dateVisit https://www.donotcall.gov to register another number or file a complaint against someone violating the Registry[redacted] Please do not reply to this message as it is from an unattended mailboxAny replies to this email will not be responded to or forwardedThis service is used for outgoing emails only and cannot respond to inquiries

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI would be grateful to have you send me a refund check in the amount of $as offered I am on a fixed income and feel foolish for letting strangers into my home via cold calling without checking the company out first As far as the charged for using my [redacted] account, I was told by your sales person/tech [redacted] (? I believe this is his last name) that if I gave him a check or went to the bank and took out the cash (unbelievable) he would charge me or if I put it on my [redacted] card he would have to charge me It may not be your company policy but that is what he told me and that is the god's honest truth Regards, [redacted]

small-caps;">Business Most Recent Message Date Sent: 5/2/3:23:PMwe are working on this issue as we speak we will contact the customer as soon as possible thanks

This issue occurred with Mr [redacted] because the job was referred to us by a manufacturer to see Mr ***, Take measurements and install a chase cover provided by the manufacturerWhen the manufacturer made the chase cover it was made of completely different material then we normally use and it was extremely heavyJohn in our office has been going back and forth with the manufacturer to fix this issue and it seemed to never be resolvedMr [redacted] charged back his credit card for the amount of $which was the deposit for the work and we allowed him to get his money backThis is not a typical incident with our company and I apologize that it had happened

I suspect that aggressive phone solicitation convinced my elderly memory impaired relative to allow Interstate Ventilation to do chimney work at her homeNo chimney work was needed as her home was reroofed and the chimney repaired five years agoShe is unable to tell me what work they did or if they came into the house and cannot find any itemized bill or receiptThe only evidence that workers were at her house is the $cancelled check made out to Interstate Ventilation

Dear [redacted] We are very sorry for any inconvenience our solicitation(s) might have caused you and w certainly do not intentionally violate the "DNC registry" Actually we have a very strict zero tolerance policy with our employees, if we find out they are violating ANY known rules and regulations regarding the responsibilities hereWe also want you to know that some times the data we retrieve has been "SCRUBBED" properly by the sources we've attained them from But rest assured, we take every precaution to prevent this by cleaning our data ourselves Sometimes, though what might of happened in your situation is that your data came through We apologize if this happened, it was not intentional.If you'd like, we will take ever further precautions by manually deleting your data from our records this way we'll know for sure this matter will not happen againTherefore, we have the correct information such as name, address and phone number and we'll make sure we take care of this immediately Sincerely [redacted] M [redacted] Director of Business Development