Intertrust Properties Inc

Thank you for bringing the concerns of Ms*** to our attentionWe apologize for our delay in response as we were gathering information regarding her invoices for our servicesPlease communicate to her our sincere apology for the issue that she experienced due to an invoice for her
laboratory services.Ms *** has had multiple services and claims with us since Unfortunately,Laboratory billing systems are set up to treat each patient encounter separately We do not setup permanent patient files, like physicians do, with basic demographic information.A system process overrode the address on her September claimAfter her payment was received, we corrected the address to avoid future errors in mailing her invoicesThis system process is being changed in the very near future to a/levi.ate future issuesWe sincerely apologize to Ms*** for this process that automatically changed her record to an older address.For a claim, after not receiving any payment for four months and several mailings, DLS sent her claim information to our collection agencyAfter sending the claim for collection, the collection agency contacted Ms*** and confirmed on the phone that the mailing address DLS provided was correctAfter multiple calls and messages, no payment was received in daysAt that time, the agency put notice on her credit report regarding the non-paymentWhen her payment was received in May 2012, the agency removed this notice from her reportAlso, Ms*** downloaded from the collection agency web site, two (2) Letters of Deletion that may be used to obtain a rescore of her credit report.*** volume does not allow us to call patients for each outstanding paymentWe do ask the Patient Service Centers to confirm the address on the order form with the patient at the time of services We also try to find correct addresses when mail is returned to us.Again, we offer our apologies for any the inconvenience she encounteredShould you have any further concerns, please feel free to call me at *** ***

Thank you for bringing the concerns of Ms. [redacted] to our attention. We apologize for our delay in response as we were gathering  information regarding her invoices for our services. Please communicate to her our sincere apology for the issue that she experienced due to an invoice for her...

laboratory services.Ms.  [redacted]  has  had  multiple  services  and  claims  with  us  since  2007.    Unfortunately,Laboratory billing systems are set up to treat each patient encounter separately.  We do not setup permanent patient files, like physicians do, with basic demographic information.A system process overrode the address on her September 2015 claim. After her payment was received, we corrected the address to avoid future errors in mailing her invoices. This system process is being changed in the very near future to a/levi.ate future issues. We sincerely apologize to Ms. [redacted] for this 2015 process that automatically changed her record to an older address.For a 2011 claim, after not receiving any payment for four months and several mailings, DLS sent her claim information to our collection agency. After sending the claim for collection, the collection agency contacted Ms. [redacted] and confirmed on the phone that the mailing address DLS provided was correct. After multiple calls and messages, no payment was received in 90 days. At that time, the agency put notice on her credit report regarding the non-payment. When her payment was received in May 2012, the agency removed this notice from her report. Also, Ms. [redacted] downloaded from the collection agency web site, two (2) Letters of Deletion that may be used to obtain a rescore of her credit report.[redacted] volume does not allow us to call patients for each outstanding payment. We do ask the Patient Service Centers to confirm the address on the order form with the patient at the time of services.  We also try to find correct addresses when mail is returned to us.Again, we offer our apologies for any the inconvenience she encountered. Should you have any further concerns, please feel free to call me at [redacted]